MIRIAM MARTINEZ

C: 951-***-****

***** ***** **. ********, ** 92590

Email: ad4avv@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking twenty-five-year-old with a wholehearted work ethic. Determined to represent a business by providing exceptional customer service and genuine hospitality to emerge an overall pleasant experience for the guests. Bringing a positive and uplifted energy to the environment that is provoked by enthusiastic charisma and consistent energy. Background of training for sales techniques, interpersonal skills, serving, barista, and more.

SKILLS

Thrives in fast-paced environment

Meticulous learner, Takes Directions well

Focused energy

Guest engagement experienced

Able to speak to crowds

Speech and people oriented

Cash Handling, cashier

Aloha experienced

Organized in prioritizing

Neat, clean and professional appearance

Charismatic and diligent personality

Flexible schedule capability

Strong interpersonal and communication artistry

Trained in sales techniques

WORK HISTORY

Team Member • Jamba Juice Pacific Beach San Diego, CA • October 2014 to February 2015

Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Operated a cash register for cash and credit card transactions with [Number] % accuracy. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Hostess • Sushi Roku Santa Monica Santa Monica, CA • September 2016 to December 2016

Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Greeted each customer with friendly eye contact. Helped with preparation, set-up, and service for catering events Inspected restrooms for cleanliness and availability of supplies and clean restrooms when necessary Performed all transactions in a cordial, efficient and professional manner Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Hostess • The Cheesecake Factory Santa Monica, CA • February 2017 to September 2017

Acknowledged and Greeted all guests, answered telephone calls and responded to inquiries. Used Open Table to calculate quote time for wait, monitored restaurant and restaurant seating chart on OT system while doing side work like menu sweeping, communicating with bussers, bathroom check, etc. Walked guests to their table while providing accurate numbers of menus and silverware. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Followed good communication with servers and bussers. Made sure sections were sat in fair rotation. Constant updating of status of all tables on the floor

Server • Bubba Gump Shrimp Co. Santa Monica, CA • January 2017 to November 2017

Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Immediately reported accidents, injuries or unsafe work conditions to the manager. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Served Draft Beer, Cocktails, wine by glass/bottle, Beer by bottle, etc. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Inventoried and restocked items throughout the day. Described menu items and special offerings and appropriately identified wine pairings. Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Prepared for large parties and reservations, anticipating planning and staffing needs. Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Assisted co-workers whenever possible. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Stocked and maintained cleanliness of stations. Quickly set up and cleared tables and stocked all service stations. Bussed and reset tables and kept the dining room and work areas clean. Maintained high standards of cleanliness and sanitation. Displayed enthusiasm and knowledge about the restaurant's menu and products. Assertively upsold alcoholic beverages, appetizers and desserts. Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Performed all transactions in a cordial, efficient and professional manner Served wine, and bottled or draft beer Served ice water, coffee, rolls, and butter to patrons

Hostess/server Front Counter • World Famous San Diego, CA • November 2017 - February 25, 2018

Use of Open Table computer technology system, Answered telephone calls and responded to inquiries. Greeted each customer with friendly eye contact Helped with preparation, set-up, and service for Greet and seat according to server rotation

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Responsible for seating charts of up to about 10 servers in a restaurant with a capacity of over 200. communication to parking structures and valet to guests and tourists. Constant communication with bussers and helping hand when necessary to the restaurant's employees and guests. Took take-out orders. Promoted happy hour specials for the bar area. Performed all transactions in a cordial, efficient and professional manner. Relayed food orders to cooks

Food Runner/server • Beach House Grill Belmont Park Ent. San Diego • February 2018 - June 29th 2018

Expo line monitoring when necessary. Running food to guests multiple tables at once. Restocking utensils and sauces. Cleaning the expo station and floor. Take guest requests and orders. Trained new food runner employees.

Hostess\secretary • Forma Restaurant June 2018 - December 2018

Making reservations, answering phone calls, confirming reservations, greeting at the front of the house, seating, taking messages, taking take out orders, etc. Made reservations and seated celebrities (Harrison Ford, Don Cheadle, Etc)

Hostess/Food runner • Sugarfish

November 2018- May 2019

Greeting people with quality and interpersonal engagement. Accurately prioritizing decisions of where to seat people with careful choice of words due to precision. Precisely running the courses to their table at a specific timely matter while introducing every name of every fish on each nigiri.

Coral Tree Café • Food runner, Front of House/Server, Barista Runner, Busser•

Jan 2019- January’s 2020

Margo's • Hostess/Server• June 2019- Feb 2020

Prepare and inform about restaurant reservations. Greets guests with warm hospitality accommodating guests needs, requests and wants, personable interactions for relevant requests to dinner. Take care of To-Go orders, take out orders, seating guests according to reservation lists and maps. Guest inquiries through phone and in person. Taking drink and food orders and running food. Helps bus and set up tables. Assists bartender when needed. Etc serving celebrities and VIP Guests

Provecho Grill • Hostess/Food runner/Server • February 2020 - May 2021

Introducing our menu and the history behind the menu, we welcome our guests and introduce ourselves with great warm enthusiasm and hospitality. Taking drink orders and food orders while bussing tables and running food and bar drinks. When necessary or when the bartender is not on shift there is sometimes the need for the servers to make some bar drinks for the guests. Taking orders TOGO on the phone and in person and making To-Go margaritas. Cleaning the restaurant and side work with silverware.

Olive Garden • To-Go Specialist January 2022- September 2022

Taking and ringing in orders from the phone, in person walk-ins, and delivery apps into POS system. Taking the food orders to the guests to their car or up at the front in order and as they come out. packaging to-go orders at the expo line and keeping orders organized and prioritized.

Public House• Host/Server June 2022- Dec 2022

Greeting guests and organizing seating according to rotation. Taking drink and food orders while bussing and running food and drinks from the kitchen and the bar. Recommending our seasonal and local inspired menu as well as the plant-powered vegan dishes. Helping with special events in setting them up and serving the people on the reservations.

Vitagliano Vineyards & Winery• Food and Wine Server/Cashier/ Banquet Server/ FOH September 2022 - August 2023

Informing guests about the uniqueness and quality of the menu and how it was inspired. Accommodating guests with interpersonal communication and VIP service experience. Serving and hosting Wine pairing events and charcuterie experience. Helping Head supervisor Chef to organize and manage the Day’s shifts and Food menu experience. Training new employees in Some light cooking, food prep, POS system, opening and closing cash register, food running, preparing and Serving cheese and wine pairing experience etc. social media marketing. I’ve been Helping the Head Chef/ Supervisor organize the day's shifts such as break rotations, opening cash register, prepping foods, light kitchen cooking. Training new Employees in our systems food running, POS system on taking food orders, helping train new employees in bistro preparing charcuterie’s boxes and boards, and more bistro items. Ive Help training new employees on how to make VIP wine pairing experience, and charcuterie board experience. Coordinating and serving VIP events, wine and cheese pairing and charcuterie pairings. Marketing including on social media for the winery and events. When available I was utilized for some shifts at the Lake Oak Meadows Wedding And Banquet Venue to Serve and help organize the food preparation, help with miscellaneous tasks/labor as well.

Mount Palomar • Restaurant Floor Lead • June 2023•

As the floor lead, I assist restaurant food service in all facets. Setting the stage for all services by performing all support staff roles as required/needed. This includes, but not limited to, food running, expediting, barback, clearing/setting tables, performing in banquets, attending to all customer’s needs, assisting all teammates in order to ensure an exceptional and memorable dining experience.

Wedgewood Weddings • Banquet Server• June 2023-present

Assisting Banquet Captain with setting

up wedding and ceromony decorations and seating set up. Inclusive with Help Setting up props for all stages of Wedding Schedule including Tables for dinner, photo booth, drink bar, Food Bar, appetizers, etc. Serving food courses and Champaign. Accommodating to guests needs and running Food/drinks. Extreme bussing during wedding schedule. Assisting in wrapping up, carrying and putting away all wedding props in storage. Cleaning and organizing after wedding is finished.

EDUCATION

High School Diploma • Elsinore High School Wildomar, CA • 2016

Associate of Business - Entrepreneurship • Santa Monica College (Main Campus) Santa Monica, CA • 2016 Fall - current

ACCOMPLISHMENTS

Modeling gig/runway at fourteen-years-old

Rancho Santa Fe Players: the A-Z of acting and auditioning with Hollywood parent Monty Silverstone

Center Studios Los Angeles: character and scene study

Key Club community Service

Accepted and trained with John Casablancas Modeling and Career Centers; MTM San Diego

Drama Club and theater

3.6 GPA junior year

Chosen one out of ten approximately a hundred talents after audition by MGTV leader Phill Lewis

Recognition of excellence, personal commitment, dedication, and performance in AVID May 25th, 2016

Best Grade on an IB spanish project junior year

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