Amber Harville

Experienced and driven Customer Service Representative / Escalation Manager with international experience in Microsoft Words, Outlook, Excel and Multiple payment systems From 2015-2024, my direct efforts expanded the company’s active customer base by more than 15%. Passionate and skilled in customer support & logistics. Proficient in responding to customer complaints and finding solutions.Specialize in facilitating customers satisfaction by connecting and communicating fluidly 1401 Aaron st Apt H21 Montgomery,Al 36104 334-***-**** ad4at9@r.postjobfree.com WORK EXPERIENCE

Ask Telemarketing — customer service representative Alorica — customer service representative/ Escalation Concentrix — Customer service Representative

EDUCATION

Selma high school — High school diploma

03/2015 to 11/2017, Montgomery,Al

Job duties at ASK Telematkering was to take inbound, and outbound calls for customers who made online purchases. Job descriptions was to take tske credit card payments, renew customer subscriptions, and recruit new customers 11/2017 to 04/2021, Montgomery,Al

Responsible for taking credit card payments for Amercian express .Responsible for taking leadership in taking payments, setting arrangements & keeping customer happy

05/2021 to 03/2024, Tampa,Fl

Communicated with Mercedes Benz Customer.Job description was to asssisy customer with Roadside assistance . Job role eith Mercedes Benz,changed from customer service representative to eslayion supervisor with customer care, which required friendliness towards customer, checking on how to work vehicle, scheduling appointment, & also requesting buyback .

07/2009 to 05/2013