Tracey Rutkowski

667-***-**** • ad4aqr@r.postjobfree.com • Abingdon, MD 21009

Hello,

I'm a dedicated retail employee with 37 years of experience in a successful grocery food chain where I have held multiple positions throughout my 37 year career. I am currently relocating and searching for employment where I can utilize my customer service skills, management skills, accountant skills and the other experience I've gained over my employment.

Summary

Last position held was Floral Shop Manager

where I manged the day to day business for

the store.

Tasks included

Sales and Promotions

Isolation and reconciliation

Skills

• Client Consultations

• Horticulture Knowledge

• Employee Scheduling

• Design Principles

• Inventory Oversight

• Product Ordering

• Task Delegation

• Sales and Promotions

• Order Fulfillment

• Sales Strategy Development

• Workplace Safety

• Social Media Marketing

• Scheduling

• Promotional Planning

• Seasonal Plant Understanding

• Floral Displays

• Payroll Knowledge

• Goal Setting

06/0198 - Current

Florist Manager, Giant Food, Baltimore, MD

As part of my career path with Giant Food, the flower shop was another area of the store that I wanted to learn.

Experience

• Created attractive and eye-catching displays with accurate signage to promote products. Ordered supplies based on space and budget availability, current trends and sales projections.

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• Trained and developed associates to handle customers' needs and manage daily workloads.

• Maintained salability and health of floral products by establishing clear care procedures.

• Managed integration and merchandising of seasonal and holiday-specific product offerings. Devised, implemented and managed promotions to enhance store profits and drive customer engagement.

•

• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

• Increased sales on consistent basis by developing key customer relationships. Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.

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• Delegated assignments and set schedules for effective coverage of floral department needs. Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.

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Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

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• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

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• Identified appropriate solutions to minimize issues and quickly solve problems. Collaborated with all company departments to ensure cohesive branding and strategic product placement.

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Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

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Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.

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• Organized and updated schedules to optimize coverage for expected customer demands.

• Increased store sales [Number]% by cross-selling complementary items.

• Determined complete order accuracy by examining merchandise to verify price and quantity. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

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Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].

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• Built lasting client relationships by organizing and planning sales events.

• Reduced process lags by effectively managing [Number] staff to ensure optimal productivity. Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.

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Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

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• Researched out-of-stock items to find additional inventory in other store locations.

• Checked inventory system to locate items at other stores, improving sales rates [Number]%. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

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Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].

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Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].

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• Maintained safe, organized store by keeping aisles free of merchandise and boxes. Guided and supported [Number] staff members to consistently achieve team and personal goals.

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Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.

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Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.

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Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.

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• Enhanced sales by implementing merchandising and promotional improvements. Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

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Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

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Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

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Increased sales on consistent basis by developing and maintaining key customer relationships.

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Responded to customer inquiries and delivered appropriate information after carefully researching issues.

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Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

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• Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales 01/2021 - 12/2021

Delicatessen Assistant, Giant Food, Baltimore, MD

01/2020 - 01/2021

Front End Manager, Giant Food, Baltimore, MD

01/2019 - 01/2020

HBC Manager, Giant Foos, Baltimore, MD

staff, prioritizing customer service, resolving customer issues and [Action].

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

• Greeted customers, answered questions and provided information on products.

• Processed payments using cash registers and credit card machines. Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.

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• Organized staff schedules to ensure adequate coverage during peak hours.

• Identified areas for improvement in user interface design.

• Analyzed performance metrics to optimize website usability.

• Resolved technical issues related to the front end development process.

• Monitored web traffic trends and user behavior analytics.

• Collaborated with marketing teams to implement new features on websites.

• Implemented A and B testing methods for optimization of front-end codebase.

• Reviewed employee performance and determined areas in need of improvement.

• Cultivated strong customer relations and developed effective customer service standards.

• Directed capital budget for store.

Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.

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• Collaborated with security staff and law enforcement on shoplifting and vandalism response. Maintained important files, running reports and delivering updates on occupancy and revenue.

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• Put together schedule for floor staff according to skill sets and coverage needs. Handled payment processing and provided customers with receipts and proper bills and change.

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• Welcomed large volume of guests and improved overall customer service. Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

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• Planned staff and training meetings and scheduled conference rooms.

• Created and optimized employee schedules for shift coverage.

• Evaluated financial reports and trend forecasts. Conducted transactions, confirming patient information and processing according to standard protocol.

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• Conducted regular meetings with stakeholders to discuss progress updates.

• Created detailed reports regarding website performance, user engagement.

• Tested user interfaces thoroughly before launch. Assisted senior management in decision making by providing insights into customer requirements.

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• Prepared presentations showcasing the latest developments in UI and UX designs.

• Investigated bugs and resolved them quickly.

• Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics.

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• Conducted regular meetings with staff to discuss progress and identify areas of 01/2009 - 01/2019

Isolation/Cash Officer, Giant Food, Baltimore, MD

improvement.

• Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

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Resolved conflicts between employees by providing guidance on company policies and procedures.

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• Initiated new projects that resulted in increased productivity across all departments. Maintained up-to-date records of employee attendance, payroll information, vacation requests.

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• Exercised good judgment and decision-making in escalating concerns and resolving issues.

• Trained employees on additional job positions to maintain coverage of roles.

• Provided leadership during times of organizational change or crisis situations. Developed annual goals for each department based on market trends and competitor analysis.

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• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency. Implemented new technologies to streamline operations, reduce costs, and improve customer service.

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• Analyzed customer feedback data to develop action plans for improving services offered. Collaborated with other departments to ensure timely completion of projects within budget constraints.

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• Ensured compliance with all applicable laws, regulations, industry standards.

• Reviewed contracts before signing them on behalf of the organization.

• Organized special events such as conferences or training sessions for employees. Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

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• Scheduled interviews for potential candidates and conducted reference checks prior to hire. Enforced customer service standards and resolved customer problems to uphold quality service.

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• Monitored staff performance and addressed issues.

• Established and managed yearly budgets of up to $[Amount]. Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

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• Created training modules and documentation to train staff.

• Minimized staff turnover through appropriate selection, orientation and training. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

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Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

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• Assigned tasks to associates to fit skill levels and maximize team performance.

• Entered time and attendance logs in preparation for payroll.

• Led team meetings and one-on-one coaching sessions to continuously improve performance.

• Maintained adequate staffing to meet objectives within budget. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

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Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

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Demonstrated leadership by making improvements to work processes and helping to train others.

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• Maintained updated knowledge through continuing education and advanced training.

• Planned and completed group projects, working smoothly with others. 01/2000 - 01/2018

Front End Supervisor/Front Office /Customer Service Executive, Giant Food, Baltimore, MD

• Understood and followed oral and written directions.

• Processed incoming payments, including checks and electronic fund transfers.

• Maintained accurate cash balances and reconciled discrepancies.

• Compiled daily transaction reports for review by management. Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.

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• Implemented best practices, automation and digitization to improve business processes.

• Participated in training sessions on proper cash handling techniques and security protocols. Reviewed monthly statements from banks for accuracy and timely resolution of any discrepancies.

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• Resolved customer inquiries related to payments, refunds, and other financial matters.

• Monitored all cash handling activities to ensure adherence to internal control procedures.

• Assisted with the implementation of new banking software systems.

• Performed general office duties such as filing documents and answering phones.

• Coordinated with vendors regarding invoicing issues and payment schedules.

• Analyzed data from various sources such as sales reports, accounts receivable records.

• Assisted in developing budget forecasts by providing input on expected revenue collections. Identified opportunities for process improvement to increase efficiency in payment processing operations.

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Investigated suspicious activity or accounts that may be subject to fraud or money laundering.

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Managed vendor relationships to ensure timely payments are made according to contractual terms.

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Collaborated with cross-functional teams to support company initiatives and treasury transactions.

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• Supported treasury technology initiatives and projects to achieve best-in-class processes.

• Negotiated pricing to optimize profitability of product or service solutions. Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

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• Analyzed key business metrics to support resource allocation and prioritization.

• Leveraged systems, equipment and process redesign to drive continuous improvement. Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

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Created and updated financial reports on frequent basis to present information to leadership teams.

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Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

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• Managed relationships with tax authorities, bankers and auditors.

• Coordinated preparation of external audit materials and external financial reporting.

• Conducted reviews and evaluations for cost-reduction opportunities. Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.

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• Created financial management mechanisms to minimize financial risk to business.

• Developed invoicing systems and internal controls to boost billing efficiencies.

• Prepared internal and regulatory financial reports, balance sheets and income statements.

• Maintained accurate records of inventory, sales, and employees. Developed and implemented strategic plans for front end operations to ensure customer satisfaction.

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• Organized staff schedules to maximize efficiency while minimizing labor costs. Monitored cash register transactions to ensure accuracy and compliance with company policies.

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• Performed daily audits on registers and safe counts to verify accuracy of funds on hand.

• Implemented procedures to reduce shrinkage and increase profitability of the department. Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.

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Established key performance indicators for front end personnel and monitored progress against them regularly.

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• Reviewed employee timecards for accuracy and approved payroll submissions accordingly.

• Provided excellent customer service by assisting customers with their needs or inquiries.

• Supervised the proper maintenance of all equipment used at the checkout area. Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.

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Handled payment processing and provided customers with receipts and proper bills and change.

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Delegated work to employees based on shift requirements, individual strengths and unique training.

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Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

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• Tracked customer complaints and followed up to ensure resolution was achieved.

• Analyzed data from surveys to determine trends in customer needs and preferences. Prospected for new business through [Action] and [Action], bringing in [Number] new customers per week.

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Mentored team of [Number] customer service leaders to maximize quality in all support areas.

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Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.

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• Avoided payment errors by carefully implementing all credit and debit card data into system. Delivered continuous training to associates to maximize performance and customer relations skills.

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Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.

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• Identified opportunities for process improvement within the customer service department.

• Collaborated with other departments to ensure customer satisfaction.

• Provided prompt and courteous service to customers via phone, email, and chat. Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].

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• Resolved customer complaints in a timely manner while maintaining professional attitude. Maintained accurate records of customer interactions, transactions and comments in the database system.

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Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.

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• Monitored cash drawers in checkouts to verify adequate cash supply. Cultivated professional relationships with guests, improving customer retention through coordinated service.

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• Managed customer complaints and rectified issues to complete satisfaction. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

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1987

High School Diploma

Delaney High School, Baltimore, MD

Education And

Training

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