Nicole Iannone

Saint Petersburg, FL *****

ad4anc@r.postjobfree.com

+1-727-***-****

Experienced restaurant server with over 4 years of experience delivering exceptional customer service in fast-paced environments. Skilled in multitasking, taking orders accurately and maintaining a positive attitude. Consistently recognized for exceeding customer expectations and achieving high sales numbers. Friendly and personable, with a passion for providing an outstanding dining experience. Authorized to work in the US for any employer

Work Experience

Server/Bartender/Delivery Specialist

Olive Garden - Saint Petersburg, FL

February 2023 to March 2024

• Made guests feel like family

• Took drink and food orders

• Ran all food and drinks

• Boxed up food at the table for the guests

• Set up Bar

• Tended the bar and made drinks for entire restaurant while taking tables and anyone at the bar top.

• Great knowledge of the wine and liquor list.

• When on delivery I set up all the entrees and catering items in catering bags, deliver and set everything up.

Server/Barback

Devil's Den - Philadelphia, PA

February 2020 to June 2022

• Provide excellent customer services

• Always strive towards best customer satisfaction

• Greet customers and present menus

• Make suggestions based on their preferences

• Take and serve food/drinks orders

• Up-sell when appropriate

• Arrange table settings

• Keep tables clean and tidy at all times

• Check products for quality

• Deliver checks and collect payments

• Cooperate and communicate with all serving and kitchen staff

• Adhere to all relevant health department rules/regulations and all customer service guidelines

• Assisted bartender with drinks and stocking

Foods on First

Philadelphia, PA

September 2021 to February 2022

• Ran front counter

• took orders and payment

• Waited on tables

Penrose

Diner - Philadelphia, PA

February 2020 to February 2021

• Host

• Cashier

• Server

• Busses tables

• Assisted servers

• To go orders during Covid

Manager

Inkster - Philadelphia, PA

April 2019 to September 2019

• Ran shop

• Made shirts

• Took orders

• Provided quality service to customers

Insurance Agent

Nationwide - Easton, PA

February 2016 to August 2017

• Created policies

• Outbound and inbound calls

• Provided customer support

Customer Service Associate

Staples - Coconut Creek, FL

June 2012 to April 2016

• Lead customer service

• Top in sales for insurance on products and rewards

• Handled sales transactions

• Provided customer service

Education

High school diploma

Pleasant Valley High School - Brodheadsville, PA

2010

Skills

• Insurance Sales

• Cold Calling

• Sales

• Management

• Telemarketing

• Microsoft Word

• English

• Retail Sales

• Sales Management

• Inside Sales

• Outside Sales

• Upselling

• Order Entry

• Wine knowledge

• Serving

• POS

• Banquet experience

• Computer skills

• Bartending

• Restaurant experience

• Cash handling

• Upselling

• Customer service

• Sales

• Cash register

• Cocktail experience

• Cleaning

• Food service

• Phone etiquette

• Communication skills

• Order fulfillment

• Catering

• Retail math

• Time management

• Organizational skills

• Aloha POS

• Basic math

• Typing

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