TERRANCE RICHARDSON
Lufkin, TX 75904
Objectives
Seeking a position utilizing my experience and strong organization skills Employment History
Centralized Scheduling
01/2016 – 12/2019 Conifer Health Solution CHI St. Lukes Lufkin, TX
• Billing HMO’s and commercial insurances
• Managing patient pre-op responsibilities, and generating all necessary paperwork
• Checking for correct CPT and ICD-10 matches to ensure correct billing
• Coordinating and accurately scheduling all appointments in the practice, even across multiple locations
Patient Access Rep Lead lll
02/2021 – 12/2021 Conifer Health Solution CHI St. Lukes Lufkin, TX
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
• Interview patients or their representatives to identify problems relating to patient’s care
• Refer patients to appropriate healthcare services and resources
• Maintain knowledge of community services and resources available to patients
• Explain policies, procedures, or services to patients using medical or administrative knowledge
• Investigate and direct patient inquires or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
• Provide consultation or training to volunteers or staff on topics, such as guest relations, patients’ rights, or medical issues
• Analyze patients’ abilities to pay to determine charges on a sliding scale Medical Assistant
04/2022 – 03/2023 The Heart Institute of East Texas Lufkin, TX
• Checking in all patients along with obtaining weight, height, and vitals
• Administer each patient’s EKG
• Obtain all medications and dosages along with medical history
• Document and abstract charts of patients
• Update and provide the patients with next appointment date and arrival time Lab Collection Tech/ Medical Assistant
03/2023 – 09/2023 The Family Practice & Medicine Nacogdoches, TX
• Checking in patients along with obtaining weight, height, and vitals
• Administer medications and vaccines to patients
• Obtain blood/ blood draws for test such as A1C, CBC, Lipid Panel etc
• Obtain urine for urine cultures and tox screens
• Prep and assist with procedures such as cyst removals and circumcisions
• Stock supplies
• Clean rooms in between treating patients and for the next work day Recommendations
Shan Lathan – Office Manager 936-***-****
Mark Vandine – Coworker CHI St. Lukes 727-***-**** Elizabeth Dominguez – Nurse RN/ Behavioral Specialist 469-***-**** Jeremy Montgomery – Friend 936-***-****