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Customer Service Quality Assurance

Location:
Chicago, IL
Posted:
March 12, 2024

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Resume:

Romel Brocks

Summary

A motivated self-starter with experience delivering high-quality results.

Exceptional teamwork and organizational skills; leads by example to g deadlines and requirements for downtime. Highly organized and safety oriented. Expertise includes:

Customer Service Machine Operation

Leadership Precise Measuring Tools

Quality Control/Assurance Team Building Skills

Experience

Amazon MDW2(Joliet)

November 2022 to Present

Problem solver

Fixing inbound and outbound freight

Creating labels for products and vendors

Helping Associates from 35-80 with day to day issues Controlled Outbound and Inbound flow on entire building Independent quotas also help other departments to meet quotas Communicate on laptop via Slack

Safety,Quality Assurance, and Productivity

Lock Out Tag Out expert

Robotics Trained

Jam clear Trained(Ability to work on conveyors, keep product flowing, unclear jams) Safety Certification

Naje’s Destiny LLC (Chicago)

March 2021 to October 2022

Logistics Manager

Operations Manager

Wrote safety policies

Hired and Fired employees

Overseeing 60-70 employees

Fast paced environment

Keeping up with fleet of trucks and maintenance

Coaching drivers

Pushing drivers performance and activities

Business meeting and conference calls

International Paper (Bedford Park)

September 2019 to February 2021

Shipping/Receiving

Lachine Operator

Qualitative research research and test Assurance

Loading and Unloading Trailers

Forklift experience

Electric Pallet Jack

Hand Pallet Jack

Computer Literacy

Creating and printing labels

Picking orders from other Departments

Connecting with other departments to reach Goals

WestRock(Bedford Park)

August 2016 to September 2019

An entry level position that provided training in a manufacturing environment. Set up and operate a Corrugator in a fast paced production. A member of the safety and waste committee as well as shift leader. OSHA certified as well as Opx, Copar, and BHS. Help to develop improved and more effective procedures. Assisted in training of over 10 new employees and helped the veterans achieve recertification. Completed safety and inventory audits.

Intern with McKissack & McKissack (Engineering, Architecture, and Constr uction January 2011 to January 2013

An internship within a professional office environment that allowed me to work in the field and observe construction sites. Also worked with architecture drawings within the CPS warehouse. Involved logging records of all CPS Schools, attending meetings at City Hall. Volunteer Experience

2010-Present

Rebuilding The Back Of The Yards

Cleaned and replaced graffiti in the community. Created community murals. Hoops In The Hood

Cleaned the street and protested stop the violence. Played basketball with children. Beasley Hero’s (Junior Achievement)

Taught and tutored 2nd grade

Springfield

Advocated for school funds by speaking with politicians. Put The Guns Down Chicago

Advocated to stop violence. Put up posters and spread the word about gun violence. Painted walls in the neighborhood

Soup Kitchen

Served the homeless

Education

Ace Technical Charter High School (Chicago, IL) Class of 2011-2015 Concentration:Engineering Graduated 3.2

Relevant coursework: Engineering and design development, AP World Literature, AP U.S. History, Honors Trigonometry, Honors Biology, Honors Calculus, Entrepreneurship Activities

Ace Technical Charter HS Basketball, Chicago, IL 2011-2015

● Captain of Varsity Basketball Team

● 4 year Captain of the Basketball Team

● Member of the Soccer Team

● ACE Achievers (after school program)

● National Honors Society

● Member of After School Matters

● Football Team Chicago Blitz

Skills & Achievements

● Lead Machine Operator

● Career and Technical Education

Spokesman

● Awarded most likely to be

successful

● OSHA 10 Hours Class

● Google Docs

● Microsoft Word

● AutoCAD

● PowerPoint

● Project lead the way

● Leadership skills

● Critical thinking

● Problem solving

● Communication skills

● Determination

● Work Ethic



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