Shardae Green

Customer Service Representative

Murfreesboro, TN 37129

ad4a9b@r.postjobfree.com

+1-931-***-****

• Results-driven professional with over 12 years of extensive customer service experience

• Consistently exceeding customer expectations and driving satisfaction

• Proven track record in sales, leveraging strong interpersonal and communication skills to build lasting client relationships and achieve revenue targets.

• Proficient in Microsoft Excel and Office suite, adept at creating and analyzing spreadsheets, presentations, and documents.

• Typing speed of 35 words per minute with a high level of accuracy, coupled with 10 years of data entry expertise, ensuring timely and precise input of critical information.

• Seeking to leverage my diverse skill set and dedication to deliver exceptional results in a dynamic work environment."

Authorized to work in the US for any employer

Work Experience

Quality Inspector

ATCO INDUSTRIES - Spring Hill, TN

December 2023 to Present

• Perform detailed inspections of automotive parts and components to ensure compliance with quality standards and specifications.

• Utilize various measurement tools and equipment such as calipers, micrometers, and gauges to verify dimensions and tolerances.

• Conduct visual inspections to identify defects, flaws, or imperfections in manufactured parts.

• Document inspection results and maintain accurate records of quality control activities.

• Communicate with production teams to address quality issues and implement corrective actions.

• Participate in quality improvement initiatives and contribute to the development of inspection procedures and protocols.

• Adhere to safety protocols and quality assurance guidelines to uphold product integrity and customer satisfaction.

Direct Care Aide

Home Care Preference - Franklin, TN

April 2021 to November 2023

• Perform personal hygiene care and housekeeping duties

• Prepare meals and assist clients with eating and drinking

• Assist with the use of incontinence products or provide bathroom visit support

• Run errands, including shopping for groceries and essential household items

• Help clients from their beds into chairs or wheelchairs and back Technical Support Representative

IBEX Global - Columbia, TN

September 2019 to March 2021

• Answered user inquiries regarding computer software or hardware operation to resolve problems.

• Maintained detailed records of daily support activities and resolutions.

• Managed system performance by monitoring operations and correcting routine issues.

• Helped users via telephone to diagnose and triage problems.

• Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees. Call Specialist

Call 4 Health - Spring Hill, TN

September 2019 to May 2020

• Improved sales strategies based on data from client and market surveys.

• Answered warm inbound calls from potential customers answering advertising solicitations.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Troubleshot problems and developed successful solutions.

• Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings.

Customer Service Supervisor

Centrenix - Overland Park, KS

June 2014 to March 2018

• Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.

• Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.

• Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

• Resolved issues based on thorough investigations of concerns.

• Improved job knowledge through continuous training and expert use of available knowledge bases. Energy Efficiency Technician Intern

Honeywell - Columbia, TN

March 2006 to February 2010

• Offered advice to clients regarding climate control, data collection and documentation, energy modeling, and sustainability.

• Trained new team members on energy efficiency and conservation techniques.

• Amassed data for conservation analysis.

• Performed energy audits to determine current energy use and recommend plans for savings.

• Trained personnel or clients on topics such as energy management. Education

Diploma in Caregiver

Advanced Learning Academy

February 2023 to February 2023

Certification in Nursing Assistant

Kansas College of Nursing - Shawnee, KS

March 2012

Certification in Outstanding Customer Service

College Degree in Executive Assistant

Online courses

Certification in Mass Communications

High school diploma or GED

Skills

• Windows 10 and Mac

• Technical Writing Excel

• Product sales and services

• Great Communication Skills

• Complaint resolution

• Exceptional Telephone Etiquette

• Escalation problem-solving

• Social perceptiveness

• Inbound call management

• Technical Support

• Software Diagnosis

• Team Player

• Conflict Resolution

• Microsoft Word

• Power Point

• Quality Assurance

• Presentation Skills

• Computer Networking

• Data Collection

• Operating Systems

• Project Management

• Network Support

• Help Desk

• Desktop Support

• Microsoft SharePoint

• Inside sales (10+ years)

• Writing skills

• Microsoft Office

• Customer Service

• Training & Development

• Microsoft Excel

• Sales

• Cash handling

• Restaurant experience

• Cash register

• Customer service

• Windows

• Presentation skills

• Leadership

• Cooking

• Personal assistant experience

• Sales

• Inside sales

• HIPAA

• Desktop support

• Data collection

• Computer networking

• Quality assurance

• Technical support

• Help desk

• Typing

• Conflict management

• ERP systems

• Manufacturing

• Oracle

• Filing

• Front desk

• Programmable logic controllers

• Assembly

• Operating systems

• Training & development

• Clerical experience

• EMR systems

• Banking

• Computer skills

• Communication skills

• Microsoft Word

• Microsoft Outlook

• Computer literacy

• Food service

• Upselling

• Retail sales

• Negotiation

• Caregiving

• Organizational skills

• Phone etiquette

• Administrative experience

• POS

• Serving

• Accounts receivable

Certifications and Licenses

First Aid Certification

Adult and Pediatric First Aid/CPR/AED

Present

credential that qualifies the holder to perform a life-saving procedure on someone who cannot breathe on their own due to a near-drowning incident, suffocation or a cardiac event. ServSafe

CPR Certification

Food Handler Certification

Assessments

Sales skills — Proficient

November 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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