Customer Service Representative

Loralyn Trotter

ad4a78@r.postjobfree.com 205-***-**** Nauvoo, AL

SUMMARY

Dedicated professional with 3 years of experience in customer service roles, including a position as a Customer Service Cashier. Proven track record of fostering positive customer relationships and delivering superior service with excellent problem-solving skills. Seeking to leverage background in customer service, public relations, and field service representation in a Customer Service Representative role. WORK EXPERIENCE

Southern Diversified Distributors Charleston, South Carolina Public Relations Consultant Aug 2023 - Present

• Manages and coordinates public relations activities for Southern Diversified Distributors, including developing and implementing strategic PR campaigns, fostering relationships with media outlets, preparing press releases, and handling crisis communication to promote a positive brand image. Lawrence Merchandising Jasper, AL

Field Service Representative Feb 2021 - Jan 2023

• Enhanced operational procedures leading to increased efficiency.

• Provided customer support by resolving clients' inquiries and concerns effectively.

• Identified potential sales opportunities contributing to revenue growth.

• Managed and updated service-related records to ensure accuracy and timeliness.

• Developed and maintained collaborative relationships, fostering a positive working environment. Minority Tax Pro's Inc. Remote

Tax Professional Dec 2019 - Jan 2021

• Successfully prepared and filed numerous tax returns across local, state, and federal jurisdictions, ensuring full compliance with the latest tax laws and regulations.

• Demonstrated meticulous attention to detail by overseeing and maintaining accurate client tax returns and supporting documentation, effectively minimizing errors and discrepancies.

• Employed professional tax software and online resources to investigate complex tax matters, enhancing the quality of services rendered and meeting strict deadlines. Rolling T Truck Stop Carbon Hill, AL

Customer Service Cashier Oct 2019 - Apr 2020

• Provided exceptional customer service, utilizing advanced problem-solving skills to address and resolve customer issues effectively.

• Conducted accurate cash and credit card transactions, ensuring minimal discrepancies and errors.

• Cultivated and maintained positive relationships with customers, contributing to a welcoming and friendly environment.

EDUCATION

Intuit Online

Certificate in Bookkeeping and Quickbooks, Certificate in Bookkeeping and Quickbooks

2023

Bevill State Community College Sumiton, AL

2005

Minor High School Minor, AL 35224

High School Diploma, Academic 2003

SKILLS

Troubleshooting (Problem Solving) • Multitasking • Attention to Detail • Organization • Computer Literacy • Adaptability • Interpersonal • Excellent Communication and Presentation Skills • Effective Time Management • Team Player

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