Shirish Patel

**** ********* ****

Atlanta, GA **339

404-***-****

Email: ad49zy@r.postjobfree.com

QUALIFICATIONS I have strong background in system analysis, networking, and programming as well as troubleshooting and repairing PC’s. I am able to work as a team player or as a project lead. Open to new challenges.

SKILLS UNIX on Solaris/HP/IBM AIX, C/C++, Desktop support,

Windows 95/98/XP/2000/NT/Vista/8, MS Office Suite, Shell scripting, SQL, HP Storage Works 4048/2024, MicrostrategyHP Storage Works 4048/2024

EDUCATION

1995 BS in Computer Science, Southern College of Technology

EMPLOYMENT

2017-Present Republic National Distributing Company Atlanta, GA

Alpha System Support Specialist II

Provide help desk support using Service Now and OTRS ticketing system

Make sure backup data is stored off site at Iron Mountain daily

Work with Data Quality, VP and Operation managers to accurately change supplier information corporate wide

Print and deliver EOM/EOY reports to principles in company

Work cooperatively with colleagues to solve complicated problems/issues

Provide training to various markets

Help with other projects as needed

Add/remove/modify access to resources in Alpha

2013-2013 Visible Link, LLC 2014-Present Republic National Distributing Company Atlanta, GA

IT Office Manager

Update/Maintain website and backend page

Alpha Support System Specialist II

Answer helpdesk tickets via Service Now and OTRS ticketing system

Make sure backup data is stored off site to Iron Mountain

Work with Data Quality, VP and market to ensure supplier change are accurate and consistent over various markets/systems

Provide backup for night operation staff (Data backup)

Work with colleagues on solving complicated task/issues

Provide training to markets for new agentsemployees

Register with states as Business Opportunity

Office Administration

Desktop Support

Coordinate between agents and suppliers

Print and Deliver EOM/EOY reports to principles in the company

2011-present2015 Double Down, Inc.. Smyrna, GA

Property Manager

Advertise/Interview for potential tenants

Finance and Accounting for the properties

Co-ordinate maintenance and repair

2007-2009 Vision Computers, Inc. Norcross, GA

Sales Executive

Provide client with on-site evaluation

Specify requirement to integrate new and existing hardware

Provide custom hardware and software solution for PC, laptop and servers.

2002-2006 Blimpie Sub Shop Canton, GA

Owner/Operator

Inventory control

Marketing and Promotion

Finance and accounting

Hire and train employees

Office Administration

2000-2001 Equifax Alpharetta, GA

Internal Communication Specialist

Implemented migration from Unicenter TNG 2.2 to 2.4

Designed and documented plans for implementation of fail-over system

Maintain HP and Solaris servers

Generated weekly reports on performance of the computer systems

Liaison between vendors and tech support to analyze and resolve technical issues

1997-2000 Lucent Technologies Atlanta, GA

System Equipment Engineer

Designed routing and charging tables for Lucent 5E 10 -14 SS switches

Automated the loading of data by creating and maintaining Unix shell scripts

Responsible for QA final packaging of software and created documentation for delivery to clients

Provided customers with technical support and training on Lucent switches

Provided support to clients to activate and change secured features to switches

Created and modified tools to gather routing table data.

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