JENNIFER A. HUBER

SAFe POPM, CSM

TRANSLATING BUSINESS STRATEGY INTO ACTION

336-***-**** www.linkedin.com/in/jenhuber ad49zf@r.postjobfree.com Experienced project and process leader, executing company strategy through cross- functional collaboration to achieve scalable, customer-focused results. AREAS OF EXPERTISE

Agile / Scrum

Product Management

Team Collaboration

Project Management

Stakeholder Management

Business Case Development

SAFe® Principles

Customer Experience

Continuous Improvement

PRODUCT OWNER LEONARDO247 2022 – PRESENT

Portfolio Management

Product Roadmaps

UAT Management

Backlog Management

SSO/API integrations

Customer Onboarding

End to End iterative product development in a SaaS PropTech startup environment

Cross-functional liaison with key internal/external stakeholders and development team

Develops data-driven customer journey maps and personas to understand voice of customer

Identifies key product features and minimum viable product (MVP)

Reduced Salesforce technical support ticket resolution time by 30% through Jira automation BUSINESS ANALYST/ PRODUCT OWNER MARKET AMERICA/SHOP.COM 2018 - 2022 Business requirements

Scrum/Agile environments

Customer experience analytics

Ecommerce & email automation

Enterprise SaaS

Digital accessibility

Created, prioritized, and managed backlog, including user stories and acceptance criteria

Collaborated with scrum team in daily standups, backlog refinement, sprint planning, sprint retrospectives, and other scrum ceremonies

Evaluated and documented current/future workflows, and performed gap analyses

Advocated for continuous improvement and customer focus throughout development cycle PRODUCT MANAGER MEDI USA 2015 - 2018

Product lifecycle management

Sales & marketing alignment

Textile Manufacturing

Pricing & Procurement

Vision & strategy

Supply Chain

Collaborated on creation of a new retail orthopedic product line, adding several successful operational value streams to the company portfolio

Managed design and development of company’s first B2C ecommerce website & sales team

Created customer ambassador program that enhanced brand awareness & inbound marketing LEAN PROJECT MANAGER LENOVO 2012 – 2015

Continuous improvement

Operations management

Team Facilitation

Root cause analysis

Lean / Six Sigma

Business Cases

Managed PMO Lean portfolio – manufacturing, refurb/repair, logistics & customer service

Created new hire onboarding program that saved $100,000/yr. in attrition and re-training costs

Facilitated project increasing productivity by 30% in 90 days, preserving U.S. manufacturing ops WEB ANALYST NATIONAL AGENTS ALLIANCE 2010 – 2012

1st tier technical web support

Database management

End-to-end SDLC

Inventory systems

CMS enhancement

Customer satisfaction

Supported team of over 10,000 insurance agents with software development & technical support

Performed database analytics & created reports for CMS, inventory, and online products JENNIFER A. HUBER

SAFe POPM, CSM

TRANSLATING BUSINESS STRATEGY INTO ACTION

336-***-**** www.linkedin.com/in/jenhuber ad49zf@r.postjobfree.com INDUSTRY EXPERIENCE

Sales & Marketing 13 yrs

Information Technology 17 yrs

Customer Support & Training 12 yrs

Web, eCommerce & Social Media 17 yrs

Operations, Process & Project Management 15 yrs

International Supply Chain 10 yrs

Personnel Management 5 yrs

Mortgage & Banking 6 yrs

Medical Devices

Real Estate

3 yrs

7 yrs

Textiles 6 yrs

SKILLS

Scrum, Agile, SDLC, Lean/Six Sigma, Jira, Confluence, APIs, Balsamiq, Lucidchart, Visio, Maropost, Mandrill, Tableau, Azure, Salesforce, Sugar, Amazon 1P, Airtable, Refersion Affiliate, Miro, MailChimp, HootSuite, Constant Contact, Survey Monkey, PRWeb, WebEx, GoToMeeting, Zoom, MS Project, Basecamp, Trello, Asana, SmartSheet, Slack, GanttProject, Photoshop, Illustrator, Acrobat, Shopify, Magento, Wordpress, ShortStack, Google AdWords, Google Analytics, Sharepoint, PowerPoint, Excel, Access, QuickBooks, SAP ERP, Shotfarm, BOX, Lean Tools, Eclipse, HTML, CSS, PHP, MySQL, Visual Basic, LiquidJS, JavaScript, IDX

EDUCATION

Bachelor of Science, Business Administration, University of North Carolina - Chapel Hill Associate of Applied Science, Information Technology, Alamance Community College Associate of Applied Science, Web/Mobile Applications, Alamance Community College Graduate Certificate, Digital Marketing Science, University of North Carolina - Charlotte PROFESSIONAL DEVELOPMENT

Certified SAFe® 5 Product Owner/Product Manager (POPM), Scaled Agile Certified Scrum Master (CSM), Scrum Alliance Six Sigma Yellow Belt Change Management Specialist (CMS), MSI Six Sigma Lean Professional (SSLP), MSI Google Analytics Individual Qualification Google Ads Search Certification HubSpot Email Marketing Certification Certificate, Hubspot Sales Enablement Alpha Kappa Psi Business Fraternity

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