Kevin R Barber

**** ***** ******

Glen burnie Md 21060

Summary

Over eighteen years of combined technical experience working in information technology (IT) related positions. I have Tier II level technical knowledge technology (IT) related positions. Gained experience supporting desktop analysts, advised and helped when needed in the call center, experienced in troubleshooting issues and providing resolution. Capable of solving basic technical issues and knows when to elevate issues after confirming the validity of the problem. Collaborate with customers and team members to identify needs and bring swift resolution. Skilled in installing computer hardware and related peripherals as well as deploying software onto laptops and desktops. Helped increased customer satisfaction ratings from average to highly exceptional ratings by listening attentively to customers’ needs and delivering relevant information and quality products.

Professional Experience

Signet and Summerfield Contractor for Baltimore County Schools

Technician including Remote work also onsite repair and troubleshooting of

all devices’ Printers Computers Projectors and One Screens Re Imaging etc. 2022-still employed.

TEKsystems 2014 - Present

Technical Support Specialist

Level I Technician responsible for PC Refresh projects, installation of new PCs, Windows Upgrade and PC rollout.

Service multiple clients across the Maryland, D.C. Virginia and Delaware areas.

Projects Include:

oUniversity of Maryland Medical System

EPIC GoLive Project.

oSelective Insurance

Uninterruptible Power Supply Deployment.

oDell Star

AT&T Samsung Deployment.

oCharles Schwab

Windows 7 Deployment.

oCystic Fibrosis Foundation

Hard drive deployment.

New computer set ups

oDell Waste Management

Windows 7 Deployment.

oKaiser Permanente

Deployed 2,000 Dell Monitors.

Deployed 500 Ava-Ya Phones Systems.

oKohl’s Retail Stores

Replaced Pin Pads.

Worked with a team of 4 techs.

oBWI Airport

Migrated Operating Systems from XP to Windows.

Backed up old data to hard drive.

Migrated Users Setting including Outlook, Word, and Access.

Deployed Desktop Printers and Monitors.

Smart Source 2018 - Present

Level 2 Technician Part of the Hilton Hotel Refresh Team

Level 2 Technician responsible for PC Refresh projects, installation of new PCs, Windows Upgrade and PC

Also a preferred Technician on Field Nation with a 98% rating from 2012-2018 present over 100 jobs completed..

rollout.

Service multiple clients across the Maryland, D.C. Virginia and Delaware areas.

Projects Included:

oTarget Retail Stores

PC Refresh.

oHilton Hotels

Windows PC Refresh.

Data Back-Up and Imaging of Computers.

Connected new computers and printers.

Shipped old computers back to warehouse.

Inventory of all new and used equipment.

Worked with Hotel Management to insure that their internal on queue.

Replacing all printers’ computers and monitors.

Performing software updates mapping drives and loading Office suite.

oDC Public Schools Refresh Project

Took new laptops connected to Wi-Fi.

Logged each computer onto the domain.

Mapped each drive.

Placed each laptop in new carts.

oThe SAVERS Point of Sale Upgrade

Replaced over 30 computer registers.

Worked with a team of 3 techs and 2 Project managers.

Assembled new registers and staged them.

Disassembled old units replace with new ones.

Imaged window 7 from the server.

oDc public schools refresh Project

Took new laptops connected to Wi-Fi.

Logged each computer onto the domain.

Mapped each drive. Placed each laptop in new carts.

Johns Hopkins printer Tech

March 2015-dec 2017 also call agent followed up with customers

In regards to printer tickets informed them when the parts would be in from UPS.

Fixed printers replaced drums rollers and fusers, waste toners Hd and motherboards.

Harlan Technology 2015

PC Specialist

Level I Technician responsible for PC Refresh projects, installation of new PCs, Windows Upgrade and PC rollout.

Service multiple clients across the Maryland, D.C. Virginia and Delaware areas.

Projects Include:

oBed Bath and Beyond

Fixed Zebra Printer.

NDI Pep boys 2015

PC Tech

Deployment of routers.

Ensured connectivity to the T-1 line.

Western School of Technology Baltimore County Public School 2007 – 2014

Help Desk Assistant

Help Provide Tier I support to student participants in the IT Magnet Program.

Troubleshoot Java Script application issues, assist with networking issues and make PC repairs.

Baltimore Public School Red Run School, Baltimore County 2005 -2006

Computer Lab Substitute Teacher

Assisted students with the computerized training modules.

Oversaw the administration of password administration; set up computers with remote access and oversaw. computer based instructional lessons.

Verizon Silver Spring, MD 2000 - 2005

Graphical User Interface Help Desk Support

Verizon Customer Service Representative (contractual).

Fielded 200 calls from Verizon customers into the Call Center.

Handled 200 calls per shift.

Liaison for Verizon and Celec Customers; troubleshooter for tickets and escalated complex computer issues.

Received in-bound calls from re-sellers of Verizon Lines and made outbound calls to request assistance for more complex IT trouble tickets.

Comp USA Corporate Sales Division Towson, MD 1997 - 2000

Service Technician/Accounts Manager

Loaded hardware and software onto laptops and desktops.

Removed viruses and malware from PCs and managed computer training classes for Penske Truck Leasing clients.

Met and trained clients and coordinated training activities with region managers.

Sold Comp USA Computer training vouchers for classroom training.

Access One Computers Randallstown, MD 1997 - 1998

Account Executive

Was an Account Executive responsible for sale of computers to residential and business customers.

Was the top sales representative in the company.

ADT Alarms Inc. Baltimore, MD 1994 - 1996

Fire Alarm Inspector/Technician

Performed daily maintenance of daily alarm systems.

Conducted system tests on fire alarms.

Checked systems for normal functions.

Monitored control panels.

Managed calls from call center on security systems.

Education and Training

ITT Technical Institute Owings Mills, MD

CISCO Certificate Western Tech

ITT Technical Institute

A Plus Certificate Training Smart IT Owing Mills, MD

Electronics Certificate Westside Skills Center Woodlawn, MD

Electronics Magnet TV/Radio Repair

Southwestern Senior High School Baltimore, MD

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