Ora Mcqueen

Customer services representative

Hope Hull, AL 36043

ad49v4@r.postjobfree.com

+1-334-***-****

Seeking a role as a Customer Service Representative with a company which will allow the use of good people skills, calm demeanor, positive attitude, reliable work ethic and a genuine desire to assist others.

Authorized to work in the US for any employer

Work Experience

Delivery Driver

DHL/Standard Delivery - Montgomery, AL

September 2022 to Present

Deliver packages to customer house

Customer services representative

Alorica

August 2017 to May 2018

4520 Executive Park Dr.

Montgomery Al.36116

● Manage large amounts of incoming calls

● Generate sales leads

● Identify and assess customers' needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Provide accurate, valid and complete information by using the right methods/tools

● Meet personal/customer service team sales targets and call handling quotas

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

● Follow communication procedures, guidelines and policies

● Take the extra mile to engage customers

Cashier

Wal-Mart Supercenter - Prattville, AL

November 2017 to November 2017

36066

334-***-****

● Handle cash transactions with customers

● Stocked shelves when needed

● Bag packages

● Greet customers

● Issue refunds, receipts change or tickets

Daycare Teacher

Prosperous faces - Montgomery, AL

September 2015 to August 2017

Teaching toddlers,watch newborns,prepared lunch,etc. Shift Leader

Subway - Hope Hull, AL

July 2014 to December 2016

36043

334-***-****

● Good with math for cash counting

● Excellent outgoing personality

● Strong believer in good customer service

● Natural leadership abilities

● Good complaint resolution skills

Cashier

Cash Bargains - Montgomery, AL

May 2016 to November 2016

36108

334-***-****

● Handle cash transactions with customers

● Scan goods and collect payments

● Issue receipts, refunds, change or tickets

● Redeem Coupons

● Resolve customer complaints

● Greet Customers when they enter or leave establishment

● Maintain clean and tidy checkout area

● Keep report of transactions

● Bag packages

● Pleasantly deal with customers to ensure satisfaction Inspector/Packer

Glovis - Montgomery, AL

July 2004 to August 2009

Worked assembly line and moved up to an receptionist Crew Member

Wendy's (Saren Restaurants, Inc.) - Montgomery, AL July 1999 to December 2000

Took orders,prepared food,clean lobby,etc.

Crew Member

Burger King - Montgomery, AL

August 1996 to May 1998

Taking orders,prepared food,clean lobby,etc.

Education

High school or equivalent

George Washington Carver High School - Montgomery, AL August 1996 to May 1998

Skills

• SATISFACTION (1 year)

• TELEPHONE

• ETIQUETTE

• Customer Service

• Call Center

• Customer Support

• Childhood development

• Early childhood education

• Toddler care

• Childcare

• Microsoft Excel

• Phone Etiquette

• Food Production

• Front Desk

• Food Preparation

• Meal Preparation

• Experience with Children

• Cleaning Experience

• Computer Skills

• Computer skills

• English

• Sales

• Inside sales

• Typing

• Negotiation

• Communication skills

• Google Docs

• Call center

• Outpatient

• Windows

• Insurance sales

• Microsoft Office

• Bilingual

• Organizational skills

• Driving

• Customer service

• Delivery driver experience

Certifications and Licenses

CPR Certification

First Aid Certification

Driver's License

Non-CDL Class C

Additional Information

Skills:

● Basic PC Knowledge

● Customer Satisfaction Oriented

● Telephone Etiquette

● Attention to Detail

Trenholm State Community college

1225 Air Base Blvd.

Montgomery Alabama 36108

● Basics Knowledge

● Early childhood Development

Contact this candidate