Tanya

Murphy

** ********* ******

Central Islip, NY 11722

Cell: (516) 589 - 6473

Home: (631) 439 - 1921

ad49v2@r.postjobfree.com

Objective

A multifaceted professional with experience in financial analyses, risk management and customer service sectors, seeks to provide results oriented, reporting, and auditing skills to a progressive organization in order to contribute to its overall success.

Skills

15+ years of Customer Service experience with an expertise in communication, written and interpersonal skills

Well versed at working with all levels of management, staff, vendors, and customers

Experienced at working well independently with minimal supervision, while also flexible and adept to group collaborations and being an amazing team player

Advanced multitasking skills and managing various responsibilities in a fast paced, high-volume environment

Fast paced learner, while preserving detail-oriented skills

Intermediate skills with Microsoft Word, Excel, PowerPoint, Outlook, SharePoint and Dynamics 365 Business Central

Advance skills with AS400

Experience

08/2022 – PRESENT

Operations Support Specialist

American Psychological Association Washington, D.C. (Remote)

(Addison Group Temp Agency)

Process over 250 Purchase Orders weekly, while following the multi-step process to input and manage those orders

Respond to customer and vendor inquiries via e-mail, process returns, provide RMAs (Return Merchandise Authorizations), process adjustments and issue credit memos

Perform extensive data entry utilizing Microsoft Excel worksheets with filters, pivot tables and formulas to process, reconcile and track accounts

Review and audit accounts for accuracy

08/2007 – 01/2017

Collections Specialist

Sid Harvey Industries Garden City Park, NY

Consistently maintained the highest volume of daily collection calls and/or correspondences in a fast paced, goal-oriented department, while providing internal and external customer service, regarding collections issues

Processed customer refunds, reviewed account adjustments, and resolved client discrepancies and short payments

Maintained an active portfolio of approximately 1,000 accounts, reviewing at least 200 accounts weekly, reconciling accounts by processing all necessary adjustments, small balance write offs and credit memos

09/2006 – 07/2007

Administrative Assistant

Albertson Electric Mineola, NY

Accepted consumer and business client phone calls and emails to coordinate service and dispatch technicians, while addressing all customer concerns and questions, by maintaining in-depth knowledge of company polices to minimize the need to redirect calls

Created worker orders for technicians and generated invoices for customers

Performed collection cold calls to customers to resolve outstanding balances

07/1998 – 08/2006

Customer Service Lead

Barry Optical Garden City, NY

Trained and coached new hires on effective Customer Service techniques

Accepted inbound calls and responded to inquiries from all parties to resolve the caller’s concerns

Extensive data entry processing customer orders

Audited accounts and reviewed ledgers to verify balances were accurate and accounts were billed correctly

Education

08/2000

Medical Assistant Certificate

Molloy College Rockville Centre, NY

06/1985

High School Diploma

Roosevelt Jr. Sr. High School Roosevelt, NY

Received Deans Award

Graduated 9th out of class of 200

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