Susan McElroy

**** *.********* **

Bullard, TX **757

903-***-****

ad49un@r.postjobfree.com

Cherokee Travel center

Jan2017 to April 2024

Manager for gas station

Manages 5 to 6 people train and hired to work. Stock groceries and cooĺers. Cleaned store put up pos signs to be complete for ExxonMobil. Ordered groceries checked in vendors. Paid vendors and also did payroll. Kept a budget on payroll and kept inventory to a minimum.

Professional Experience

Dollar General, Bullard Texas

Manager -September 01 2015 to august 26 2016.

I Kept track of all the reports for the business every week.

Hiring all new employees and getting them trained to do their job properly.

Making schedules to accommodate the stores flow of business. Mark downs and markup and all new plan o grams to be done. Made sure the store was up to standards for the business every day.

Checking in all vendors and making sure all invoices matched. I was keeping inventory down to a minimum and ordering all out of stocks for the week. I checked all refunds and over rings for accuracy. I made all deposits on a timely manner according to policy. I had to monitor all surveys being taken and make sure employees told our customers about them.

3rd key lead associate August 2008- 2015

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Keep records of purchases, sales, and requisitions.

I manage the store on my shift by helping customers find items in the store. I also assist my cashier when voids and aborts are to be handled. I fronted and recovered the store to keep theft down. I keep logs on the cigarettes we sell. I do the ordering of all cigarettes. I check in all vendors and keep the records filed. I keep up with how many people we are waiting on and how much our basket sizes are on every day transactions. I do the sales report on the day before of how much we take in for sales.

J and T custom Satellite Services Palestine, Texas

Customer Service Representative August 2005 - June 2008

Helping customers get their Dish network systems hooked up and activated. Assisting customers on how to work systems in their homes. I also trouble shoot problems over the phone to get systems up and running. I complete reports in the computer on getting paid. Taking orders and getting directions to customer’s house for technician.

GeoSearch Logging, INC.FairfieldTexas

Administrative Assistant April 2004 - October 2004

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Complete forms in accordance with company procedures.

Make copies of correspondence or other printed material.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Learn to operate new office technologies as they are developed and implemented.

Manage projects or contribute to committee or team work.

Order and dispense supplies.

Conduct searches to find needed information, using such sources as the Internet.

Arrange conference, meeting, or travel reservations for office personnel.

Filed all logs according to the well they were drilling. Sent samples to the drilling companies. Packaged them up by weight and shipped them to the companies that were reviewing them for gas and oil.

1979-1983 dairy queen Oakbrook nursing home 1987

Troup, Texas 75789 Whitehouse, Texas

1983-1984 dairy queen mini mart 1987-1990

Tyler, Texas 75701 Troup, Texas

1984-1986 seven-eleven 1990-1997 Troup elementary

Longview, Texas school, Troup, Texas 75789

BJ'S burger 198*-****-**** super s food store

Whitehouse, Texas Elgin, Texas

1999 Wal-Mart

Jacksonville, Texas

1999-2002

Troup elementary

Troup, Texas 75789

DIRECTV installer- helper

2002-2005

IN ALL THESE JOBS I HAVE DONE CUSTOMER SERVICE AND I HAD CERTIFICATES

OF CUSTOMER SERVICE AND HAVE ENJOYED WORKING WITH MANY DIFFERENT

PEOPLE. I LOVE TO WORK WITH OTHERS OR BY MYSELF. I AM A TEAM PERSON AND

ENJOY STAYING BUSY SO TIME FLIES BY. I ANSWER PHONES AND TAKE MESSAGES

AND FILE PAPER WORK. I AM CURRENTLY WORKING WITH MY HUSBAND FOR OUR

COMPANY THOMAS CLEMENS CUSTOMS SERVICES- INSTALLATION CO .I WORK ON THE

COMPUTER WITH OUR COMPANY SO I AM COMPUTER LITERATE AND UNDERSTAND HOW

TO WORK PROGRAMS ON THE COMPUTER.

Education

Troup ISD. Troup Texas

High School Diploma, May 1983

I took some college courses at Tyler Junior College. I also took some courses at Trinity Valley Community College online for Microsoft Excel 2003 and a grammar Refresher course.

Additional Skills

I have excellent customer service over the phone and proficiency with computers to helping customers in fitting their needs.

Microsoft Excel 2003 came in handy on doing reports of where each well was being drilled and how long each well was there onsite.

References

Josh Willingham : district manager of dollar general

903-***-****

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