Shirley Jean

Tel:561-***-****

ad49tb@r.postjobfree.com

Customer Focused Phone Skills Excellent Customer Service

Data Entry Skills Listening Skills Excellent Verbal Communications

Relationships Builder People Skills Interpersonal Savvy

Problem Solver Multi-tasker

Professional Experiences:

Alorica : Accredo Specialty Pharmacy(Remote)

Patient Care Advocate

● November 2021- April 2024

● Specialized in specialty medication scheduling and setting delivery dates for patients, reviewing claims that were processed by pharmacies, and verifying prior

authorizations, appeals and denials, through

patients insurance plans, and discussing copay and additional third party assistance plan that patients can take advantage of.

● Discussing information with Provider office and updating patient's account.

Teleperformance, Boca Raton, FL

AT&T Sales Agent

December 2016 - November 2021

● Utilizing proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments

● Provide world-class service by delivering an effortless customer experience

● Interacting proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs

● Consistently meeting or exceeding sales quotas and service objectives Glamour Decor LLC, Fort Lauderdale, FL

Event Planner Assistant

May 2012 – June 2014

● Developing schedules and timelines in support of each event service deadline

● Coordinating various activities and services in support of scheduled events

● Monitoring progress of all activities

● Participating in status meetings of progress toward project completion

● Preparing weekly linen orders and coordinates with vendor for credits on returns

● Ensures that consumable inventory items are purchased, received, and stocked as needed

● Keeping an inventory of all linens, china, small wares, drapes and other equipment, recommending purchase of replacements supplies as needed

● Keeping storage areas organized and neat

● Gathering and preparing materials and sets up equipment (tables, chairs, linens, etc.) for meetings and events

Macys, Boca Raton, FL

Support Sales Associate

October 2011-May 2012

● Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs

● Inspiring the customer to buy merchandize

● Ensuring that fitting rooms are ready for customers by promptly clearing the merchandise and returning it to the proper area of the selling floor

● Maintaining selling floor presentations, and restocking them as needed

● Handling all returns courteously and professionally

● Responsible for achieving personal sales goals and Star Reward goals

● knowledgeable of and performing sales support functions related to POS procedures

● Knowledgeable of current promotional events and sales

● Adhering to Loss Prevention and inventory control and compliance procedures Education:

Lake Worth High School, Lake Worth, FL High School Diploma References:

Provided upon request

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