Jazmine Thigpen

Looking to obtain a position where my skills and work-related experience can

effectively be used, contributing to the mission of an organization. Fort Worth, Tx 76119

817-***-****

ad49t2@r.postjobfree.com

EXPERIENCE

Blue Cross Blue Shield, Remote — Customer Advocate, Trainer

March 2020 - Jan 2024

Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries. Speak with care providers on behalf of customers to assist with appointment scheduling or connections with internal specialists for assistance when needed.

Advance Call Technologies, Remote — Senior Customer Rep Aug 2021 - JULY 2023

Answer incoming phone calls from customers and identify the type of assistance the customer needs. (ex:. benefit and eligibility, billing and payments, authorization, and explanation of benefits.) Ask appropriate questions and actively listen to identify specific questions or issues while documenting required information in computer systems. Handle escalated calls, resolving more complex customer issues. Home Depot, Fort Worth 76119 — Customer Service/Sales June 2018 - March 2020

Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Give information to customers in order to sell an entire project, providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty. EDUCATION

Eastern Hills High School — Diploma

August 2014 - June 2018 Graduated

SKILLS

Customer Service

Certified Phlebotomist

CPR/First Aid Certified

Medical Terminology

Capillary sticks

Venipunctures

Specimen Collecting and

Labeling

Equip in Microsoft systems

Active Listening

Teamwork

Verbal and Writing Skills

Appointment Setting

Typing (40-50 WPM)

Detail Oriented

Taking Inbound Calls

Making Outbound Calls

REFERENCES

Karis Ford

Business

469-***-****

Contact this candidate