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Malvern, PA

SHARLIE WORKMAN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

Complaint resolution

Scheduling

Appointment Scheduling

Call Management

Inbound and Outbound Calling

Follow-up skills

Professional telephone demeanor

Quality Control

Customer Relations

Call Center Operations

Retail sales customer service

Complaint Handling

Escalation management

Active Listening

Quality Assurance Controls

High-energy attitude

Experience

Customer Service Representative

Hansen

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Maintained detailed records of customer interactions, transactions and comments for future reference. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Developed strong relationships with customers by providing personalized assistance and support. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Customer Service Representative

Best Buy Call Center

Answer over 100 plus inbound calls daily.

Create new customer by entering customer information into a database. Handle customer inquiry, answered questions, and resolved problems in a timely manner. Kept accurate records of all interactions, including customer names, addresses, phone numbers and email addresses.

Show empath, understanding and compassion when dealing with difficult circumstances with all customers.

Maximize efficiency by staying under 4 minutes for an average call. Diffuse intense customer situations to maintain high-level of satisfaction Provide exceptional customer service to all incoming clients General Contractor

Malvern Home Renovations and Repairs

Performed site visits to ensure construction plans were in compliance with building codes and regulations.

Coatesville, PA 19320 484-***-**** ad49sp@r.postjobfree.com Fayetteville, NC

Conducted regular inspections of subcontractors' workmanship for quality assurance. Maintained accurate records of daily progress, costs, and materials used on the project. Maintain safe, fun working environment

Document and quickly resolve all customer satisfaction issues Collect payments and handle petty cash

Supervise a team of 7 employees

Education and Training

Methodist University

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