Leroy A. Smith

**** ********** **, *********, **, 76016 • 214-***-**** • ad49s7@r.postjobfree.com Professional Summary

A reliable, trustworthy professional that is detail oriented with great organizational skills. An analytical thinker that thinks outside the box and looks at the bigger picture. I am very passionate about my work, with the ability to perform at a high level with a winning attitude and enthusiasm. Skills

• Team Player

• Self-sufficient

• Strong interpersonal skills

• Negotiations

• Customer-oriented

• Excellent time management skills

• Detail-oriented

• Organizational skills

Work History

Accounts Receivable Clerk/Manager - August 2022 to Present Fitness Innovations - Arlington, TX

• Prepare, verify, post and record client payments and other transactions.

• Create and submit invoices to clients as needed per company practices.

• Maintain and update client files, fitness goals, and health concerns if any.

• Prepare and draft correspondence for standard past-due accounts. Review to identify any delinquencies, and contact client to request outstanding payments.

• Prepare and monitor reports regarding the status of client accounts. Jr. Loan Processor - December 2020 to April 2022

First Guaranty Mortgage Corporation dba goodmortgage.com - Plano, TX (REMOTE)

• Filed completed packages in a timely manner.

• Oversaw any conditions that were sent from the underwriting departments.

• Communicated diligently, processed transactions, and resolved issues with customers in person and over the phone.

• Toggled between various departments to process loans in a timely, accurate, and fair manner.

• Maintained long-term relationships with customers to provide best-in-class customer service.

• Updated databases, organized loan files, wrote general correspondence, and communicated with stakeholders.

• Maintained a fast-paced schedule by consistently providing satisfactory turnaround times. Doing this made me a top choice for top processors for the company. Sr. Operations Associate - May 2017 to December 2020 CoreLogic - Irving, TX

• Solved deposit and tax balancing issues prior to submitting, improved operations, and provided excellent customer service.

• Used strong time management and organizational skills to ensure smooth and seamless operations.

• Handled inquiries, conducted research, and resolved issues relating to transactions and client requests.

Benefits Specialist - November 2015 to December 2016 Globe Life Liberty National Division: TEAM Sellors Agencies - Addison, TX

• Contacted multiple businesses, individuals, and families daily, via appointment, cold calls, or walk- ins.

• Explained benefits to plan participants in simple terms so that they were aware of their options.

• Had an excellent attendance record and was always on time for appointments.

• Represented the company at mixers and networking events to promote the company's goals. Sr. REO Asset Manager - December 2013 to September 2015 Xome - Lewisville, TX

• In charge of SI portfolio for clients like FNMA, Freddie Mac, and Springleaf with 150+ files per month.

• Ensured that enough units were always available for sale per portfolio figures.

• Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.

• Used my strong negotiating skills to get contractors to agree to reasonable fees for any repair work or maintenance to the properties.

• Wrote specifications, solicited bids, and approved subcontracts for building services.

• Managed property budgets, reviewed invoices, and kept track of costs. Foreclosure Specialist - February 2012 to December 2013 Nationstar Mortgage - Lewisville, TX

• Analyzed financial data from multiple reporting systems to make operational and performance recommendations.

• Completed daily tasks, documents, reports, and invoices with accuracy.

• Provided excellent customer service by resolving issues quickly and professionally.

• Provided attorneys with bid amounts to be presented at scheduled foreclosure sales for different investors.

REO Asset Manager - January 2008 to February 2012

Nationstar Mortgage - Lewisville, TX

• Managed property budgets, reviewed invoices, and kept track of costs.

• Analyzed and evaluated financial statements on a monthly and quarterly basis.

• Wrote specifications, solicited bids, and approved subcontracts for building services.

• Ensured that enough units were always available for sale per portfolio figures.

• Used my strong negotiating skills to get contractors to agree to reasonable fees for repair work and any monthly or as needed maintenance.

• Kept track of the progress of construction and maintenance projects and alerted the appropriate party when there were any updates, delays, or schedule changes. Education

Texas Tech University - Lubbock, TX

Completed 60hrs of coursework from Aug 1989 to May 1991.

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