Alma Fuentes

Bilingual Customer Care Professional (Remote)

Gainesville, Florida, United States

+1-352-***-****

ad49ni@r.postjobfree.com

SUMMARY

Seeking for a remote job opportunity to provide an organization, company, agency or individual highly qualified professional services to clients.

WORK EXPERIENCE

May 2022-Current

Bilingual Customer Care Professional (Remote)

Lighthouse Works!

Gainesville, Florida, United States

Telephonic/remote information, assistance and support to clients applying and eligible for public assistance benefits promoting accesibility, empowerment and self-suffiency. Navigate designated agency software to review confidential client electronic records. Inform clients of their case status and/or assistance options according to DCF policies and procedures. Brief counseling and de escalation intervention to callers as neededto expedite action for eligibility determination.

February 2021-March 2022

Patient Room Cleaner

HHS Environmental Services, LLC

Ocala, Florida, United States

Assigned to special COViD unit to perform housekeeping tasks as scheduledMore August 2020-February 2021

Group Leader

Marion County Public Schools

Ocala, Florida, United States

Facilitated leisure/recreational activities for students in after school programmore February 2019-June 2020

Medical Social Worker

Hospice of Marion County

Ocala, Florida, United States

Provided bilingual psychosocial assessments, care planning, end of life pre-planning counseling, advanced directives, community networking to terminally ill patients and their families in nursing homes and home-based hospice caremore February 2016-June 2019

Social Services Counselor

The Centers, Inc

Ocala, Florida, United States

Provided psychiatric social work, case management and counseling to patients in an inpatient psychiatric care unitmore

February 2018-February 2019

Social Services Assistant

Ocala Health & Rehabilitation Center

Ocala, Florida, United States

Assistant to Social Services Director in completing psychosocial assessments, office management and providing bilingual support to long term care nursing home patients and familiesmore School Social Worker (K-12)

Hernando County School Board - Brooksville, FL

EDUCATION

-Current

High School Diploma

Academia Sara Monica

United States

Current

High School Diploma

*Academia Sara Monica

*United States

-Current

Master's in Social Work

University of Puerto Rico

United States

Master's in Social Work

*University of Puerto Rico

*United States

• Social Work

1987-1990

Master's in Social Work

University of Puerto Rico

United States

Master's in Social Work

University of Puerto Rico-Rio Piedras - Rio Piedras, PR August 1987 to June 1990

●Social Work

• Social Work

1987-1990

High School Diploma

Academia Sara Monica

United States

High School Diploma

Academia Sara Monica - Santurce, PR

1987-1990

1981-1986

Bachelor's in Social Welfare

University of Puerto Rico

United States

Bachelor's in Social Welfare

University of Puerto Rico-Rio Piedras - Rio Piedras, PR August 1981 to June 1986

●Social Welfare

• Social Welfare

1981-1986

Bachelor's in Social Welfare

University of Puerto Rico

United States

1981-1986

Bachelor's in Social Welfare

*University of Puerto Rico

*United States

• Social Welfare

SKILLS

Multilingual Social Work Housekeeping/Cleaning Team Lead/Manager Case Management Long- Term Care Patient Education Patient Care Data Entry Proofreading Executive Assistant Skills Public/Media/Press/Analyst Relations Project/Program Management Office Management Psychiatry and Mental Health Training/Teaching Customer Support/Service Code Reviews After School Programs Terminally Ill Nursing Home Hospice Care Community and Social Services Home Care Academic Advice Educational Administration Homeless Services Administrative Skills Healthcare Administration Addiction Counseling Computer Skills Child Protection/Welfare Behavioral Health Crisis Intervention Editing

CERTIFICATIONS

Certificate of Recognition and Aapteciation

Certificate of Appreciation

Certificate of Salute

HONORS & AWARDS

Employee Excellence Award

March 2020 Hospice of Marion County Award. Ocala FL Suma Cum Laude Award

Employee Excellence Award

March 2020 Hospice of Marion County Award. Ocala FL. Certificate of Salute

February 2005 Office of Guidance and Counseling. District of Columbia Public Schools. Certificate of Recognition and Aapteciation

May 20...

LANGUAGES

Spanish - Intermediate English - Intermediate

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