Bruno Maurício Rodrigues Oliveira

Nationality: Portuguese, Brazilian +55-19-997**-**** Date of birth: 04/10/1986 Email address: ad49lj@r.postjobfree.com

Address: Malton House, Mayor Street Lower, Apartment 61, Dublin WORK EXPERIENCE

Marketing and Revenue Assistant Manager

BWH Hotel Group [ 14/05/2022 – 03/11/2023 ]

City: Dublin

Country: Ireland

Revenue Support - Provide, extract and keeping updated revenue reports of hotels from Europe, Africa, CSI and Georgia, Middle west and Ireland. Support the hoteliers with queries, systemic issues, maintenance of operations in the hotels, 2 way communication for bookings (B2B eco system). Daily, weekly and monthly reports to Operational manager and CEO of Dublin Office. Develop documents for new hotels, guarantee the standards of the brand to the new hotels. Create and send invoices. Create analyses for hotels revenues, identifying KIPs and working in improvement of revenue, comparing with previous year. Prepare and participate of International meetings to discuss improvement of revenue hotels. Analyze region revenue, promoting hotels in other regions. Marketing Support - Create newsletters to clients and partners communication; Create Social Medias campaigns and also maintaining the updates on hotel group websites. Reports - Expenses Reports, QA overview, statements, OTA Insight, web performance, Newsletters report, Source of Business Report, Social Medias Report, Ice Portal Report, Revenue x Marketing report, Contribution Report. Assistant Manager

Bombay Pantry [ 31/12/2021 – 14/05/2022 ]

City: Dublin

Country: Ireland

Develop, manage and inspire the stores team to deliver a great experience through excellent customer service and consistent standards. Full responsibility for the store and the team and look to grow the business performance and brand. Create an environment of support that will help the team to grow and develop. Identify development needs of team members and maintain high levels of morale and positivity within the team; Training of new customer service team members; Provide periodical reports to Customer service manager; Work with Customer service manager to develop and ensure KPIs are met; Ensure that existing and new work policies are implemented and maintained; Assist customer service manager to develop rosters and holiday cover and performance monitoring; Out going and incoming calls for order taking and proactive selling. Resolve delivery issues.

Support Manager

Concentrix [ 01/12/2020 – 18/05/2021 ]

City: Sao Paulo

Country: Brazil

Identify development needs of team members and maintain high levels of morale and positivity within the team; Training of new customer service team members; Plan, develop, review and implement outgoing call lists; Provide periodical reports to Customer service manager; Work with Customer service manager to develop and ensure KPIs are met; Ensure that existing and new work policies are implemented and maintained; Assist customer service manager to develop rosters and holiday cover and performance monitoring; Out going and incoming calls for order taking and proactive selling; Ensuring out going calls coincide with the delivery schedule; Work in conjunction with accounts team to help reduce company debtors; Handle customer complaints; Resolve delivery issues; Update issues report on CRM and follow up daily with relevant Staff; Escalate any outstanding issues and customer complaints to CS manager and rep; Engage and follow up to ensure sales team members and customer service team members are working together to reach goal; Look at ways to improve operations and CS team in conjunction with CS manager; Ensure updated maintenance of customer service database with new and relevant customer information.

Departamental Manager

Riachuelo [ 19/11/2017 – 02/12/2020 ]

City: Mogi Guacu

Country: Brazil

Ensuring excellent customer service at all times; Working as part of the store’s management team; Assisting the Store Manager in the day to day running of the store; Managing a team of approx. 76 people spread across all departments; staff training & development; Ensuring compliance with all legislation applicable to the industry; Ensuring the store is presented in a professional manner at all times; Ordering. Sales manager

Motiva Contact Center [ 10/02/2009 – 01/02/2017 ]

City: Campinas

Country: Brazil

At first I worked in the function of call centre advisor, making sales of financial products. After three years of the role, I was promoted to supervisor, where I performed the functions of creating motivational campaigns and applying neuron-linguistic programming training, in addition to sales team management and presentation of results fortnightly. My final occupation at this employer was Sales Team Leader, where was the role function: Identify development needs of team members; training new costumer service team members; provide periodical reports to costumer service manager; recognize KIPs and report to CS manager; create and develop action plans to KPIs improvement. The last two years, I increased my role to Sales Manager, where I performed the functions of: Plan, develop, review and implement outgoing call lists; Provide periodical reports to Customer service manager; Work with Customer service manager to develop and ensure KPIs are met; Ensure that existing and new work policies are implemented and maintained; Assist customer service manager to develop rosters and holiday cover and performance monitoring; Out going and incoming calls for order taking and proactive selling; Ensuring out going calls coincide with the delivery schedule. EDUCATION AND TRAINING

Physical Education

UNICAMP - Universidade Estadual de Campinas [ 08/01/2006 – 30/11/2009 ] LANGUAGE SKILLS

Mother tongue(s): Portuguese

Other language(s): English

DIGITAL SKILLS

My Digital Skills

Microsoft Office / Social Media / Professional experience with CRM software - Salesforce, Eptica, IRIS / Mercury 412 / Amazon QuickSight / Acoustic / Basic graphic design - Canva / Grs / Review Pro & Medallia / Lanyon / Ice Portal

VOLUNTEERING

Social Care Volunteer

[ Naas, 02/06/2021 ]

working with adults with mental disabilities, improving their abilities of social and life skills and all their special needs, including showering, cleaning, cooking, medication provided. I have the certificates that allow me works like social workers fallowing the EU and Irish legislation.

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