NEKIA MOREHEAD

**** **** ***** ** *** Louisville KY 40228 · 502-***-****

ad49l8@r.postjobfree.com

To obtain a position that will allow me to utilize my skills and knowledge while also allowing me to bring new and positive growth to your company.

EDUCATION

JUNE 2014

MASTER OF SCIENCE IN HUMAN RESOURCE LEADERSHIP, sullivan univerity

MAY 2009

BACHELOR OF SCIENCE HUMAN RESOURCE MAGMEMENT, western kentucky university

EXPERIENCE

AUGUST 2020 – PRESENT

BENEFITS SPECIALIST, brightspring healthcare services

Responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short term and long-term disability and 401K plans.

Work with our employees via phone and email regarding their benefit plans. Advising management

Building and maintaining relationships with health and retirement providers.

Point of contact for all leave of absence issues

JAN 2020 – APRIL 2020

MEMBER SUCCESS ASSOCIATE, elap services

Manage assigned member caseload via high-touch advocacy model with focus on elevating the member experience and promoting engagement.

Apply independent critical thinking and acumen to assist members with their balance bill issues and inquiries with a focus on influencing a positive member experience.

Handle and coordinate elevated internal and external member resolution issue with confidence and a sense of urgency.

Act as point of contact for member inquires, issues and concerns.

MARCH 2017 – JAN 2020

BENEFIT ANAYLST, signature healthcare

Identify and participate in process improvement initiative that improve the customer experience, enhance work flow and improve work environment.

Coordinate and maintain the day to day processes of the benefit programs such as medical, dental, vision and life insurance for active employees.

Coordinate and maintain the day to day process of your 401(K) program for active and termed employees.

Coordinate and maintain the day to day processes of FMLA and short term disability programs for the company.

Maintain good working relationships with management and vendors.

Acts as a liaison and advocate between employees and vendors for program resolution and keep leader informed of issues.

Worked with HRIS to reflect requisite benefit changes.

Assist with annual open enrollment program.

Attend benefit committee meetings and present issues as requested.

OCTOBER 2014 – MARCH 2017

EMPLOYEE SERVICE CENTER ANAYLST, kindred healthcare

Providing education on benefits, leave of absences, FMLA/STD, payroll and HR processes to new hires, employees and managers.

Investigating employee questions re: benefits, time off and payroll issues and works with internal and external departments to resolve.

Processing personnel action requirements and leave of absence paperwork.

Work with UNUM to provide employee’s managers information regarding the approval of their leave request.

Provide guidance to leaders on processes and procedure related to employee documents and record changers.

Escalates employee relations issues to the appropriate level as needed.

Processes all personnel changes and requests and inputs into HRIS (employee transfers, promotions, salary increases/changes, address changes, terminations, direct deposits, new hires). Verifies date input for accuracy.

MAY 2011 – SEPTEMBER 2014

HR4U SPECIALIST, HUMANA

Help internal associates with their timesheets, pay information and other issues that they may be having in the workplace.

Provide guidance to leaders when needing assistance with updating their direct reports information.

Works with other internal departments to help resolve associates issues.

Provide associates information on how FMLA works regarding their job protection.

Train new associates on the procedures in HR4U.

Act as a floor lead when management is not available.

Ability to review/analyze leave documentation and or medical documentation and make leave of absence decision in leave system (Qcera) before switching over to UNUM.

SKILLS

Proficient in MS Office and Outlook

Excellent interpersonal/communication skills

Skilled conflict mediator

Ability to multi-task

Excellent customer service skills

Team leader experience

ACTIVITIES

Member, Society of Human Resource Management

Member, Society for Human Resource Management-Louisville Chapter

Contact this candidate