Customer Service Social Media
Resume:
Bachelor Of Science:
Business Administration
(Marketing)
University Of Ghana
Greater Accra, Ghana
West African Secondary School:
Business Administration
Krobo Girls International School
Ghana, Eastern Region
ad49l7@r.postjobfree.com
Bridgeport, CT 06608
Skills
• Digital Marketing
• Retail Marketing
• Social Media knowledge
• Team Leadership
• Brand-Building Strategies
• Account Development
• Decision-Making
• Sales Presentation
• Relationship Building
• Business Development
• Cash Management
• Consulting
• Staff Management
• Customer Service
Microsoft word, Excel
,powerpoint presentation and
outlook
•
• Administrative support
• General office functions
Ability to work with little or No
supervision.
•
Good interpersonal relationship
skills.
•
• Excellent telephone manner.
• Computer/ Software Proficiency
Education And Training
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Shaaban Enterprise - Store Manager
Bronx, NY
11/2023 - 02/2024
Afterinc - Administrative Assistant
Bridgeport, CT
08/2023 - 11/2023
Tahira Tahiru
Mohammed
Summary
Experience
Conducted daily store operations, including opening and closing procedures and cash handling.
•
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Prepared monthly reports on sales figures, expenses, profits.
• Provided feedback on marketing campaigns to improve effectiveness.
• Managed inventory tracking and physical inventory counts to minimize loss. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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Monitored employee performance and identified performance gaps for corrective action.
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• Managed daily banking activities such as deposits and withdrawals.
• Performed regular price checks to ensure competitive pricing. Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
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Handled confidential documents in an organized fashion according to established protocol.
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Scheduled appointments between clients and customers and internal staff members.
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Answered phone calls and emails to provide information, resulting in effective business correspondence.
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Provided administrative support to the executive team, including scheduling meetings and managing calendars.
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Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
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Nan McKay - Staffing Assistant
Bridgeport, CT
03/2022 - 06/2023
Universal Motors - Administrative Assistant
The Bronx, NY
08/2020 - 01/2022
Mc'tees Clothing (Thrift Store) - Sourcing Analyst Greater Accra, Ghana
10/2018 - 07/2020
• Filed paperwork and documents according to established procedures.
• Inputted customer data into the computer system accurately and efficiently.
• Maintained an organized filing system for easy document retrieval.
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• Restored old files and archived completed files for future reference.
• Monitored and updated filing systems to meet organization standards.
• Operated office equipment to scan and copy documents.
• Maintained organized filing system to facilitate easy retrieval of documents.
• Upheld confidentiality of information to avoid
• Verified accuracy of data entry into the database. Provided administrative support to the office manager and other staff members.
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Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
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Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
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Answered incoming phone calls, responded to inquiries and transferred calls as needed.
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Processed invoices for payment; tracked payments received from vendors and clients.
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Sorted mail and distributed it to appropriate personnel or departments within the organization.
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Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
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Performed data entry into computer systems; ensured accuracy of all entered information.
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Managed incoming calls while providing information or transferring callers to appropriate personnel.
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Developed strategic plans and objectives to ensure organizational growth and profitability.
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Created financial models to forecast future business performance and identify areas of improvement.
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Established policies, procedures, and protocols to improve operational efficiency.
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Led the recruitment process for executive-level positions within the organization.
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Analyzed market trends and competitor activities to inform product development decisions.
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Conducted market analysis to identify potential suppliers, vendors and partners.
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Negotiated terms of contract with suppliers in alignment with organizational objectives.
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GHANA REVENUE AUTHORITY(GRA) - Internal Audit Department Greater Accra, Ghana
09/2016 - 07/2017
Reviewed existing contracts for accuracy and identified areas of improvement or risk mitigation strategies.
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Identified pricing trends in the marketplace and developed strategies to capitalize on them.
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Coordinated timely resolution of disputes between buyers and suppliers involving payment issues or other discrepancies.
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Implemented strategic sourcing best practices while managing the entire procurement cycle from request initiation to order fulfillment.
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• Analyzed cost savings opportunities through vendor consolidation initiatives. Managed the onboarding process for new suppliers by verifying compliance documentation.
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• Consolidating of Internal Audit reports
Analyzed data to determine compliance with IRS regulations regarding qualified plans.
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• Filing of Internal Audit reports and correspondents.
• secretarial duties
Assisting in the preparation and presentation of reports that reflects audits results.
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Contact this candidate