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Data Entry Customer Service, Mystery Shopper

Location:
Bellingham, MA
Posted:
April 25, 2024

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Resume:

iSuzanne M Houlihan

** ******** ******, **********, ** 02019

Home: 508-***-**** Cell: 508-***-****

ad49e9@r.postjobfree.com

Qualifications:

Certified Occupational Therapy Assistant (OTA) with 21 years of experience in multiple settings including: long term care, short term rehab, hospitals including inpatient acute care and transitional care units, and schools from pre-k through high school.

• Experienced Epic and Rehab Optima user • Microsoft Office user

• Good written and communication skills • Medical Billing and Coding experience

• Great customer service skills • Medical office training

Experience:

Left the workforce to be a caregiver June 2018 - Present

Aerotek @ CVS Health Lincoln, RI March 2018 – May 2018

Data Entry for the Prescription Records Department. Entered medical and prescription codes for inmates at Federal and State Prisons.

Temporarily left the workforce due to personal reasons November 2015 – February 2018

Partners HealthCare at Home Waltham, MA July 2015 - October 2015

As an OTA, provided services to patients with physical/cognitive impairments in their residence. Collaborate with patient, family, physician, and other professionals to identify needs and coordinate services to meet those needs.

Whittier Rehabilitation Hospital Westborough, MA April 2014 - April 2015

As an OTA, worked with patients to restore function and prevent disability following disease, injury, surgery, or loss of body part allowing the patient to perform self-care and activities of daily living as independently as possible. Assist with resident scheduling and post charges daily to resident records.

Therapy Resources Management Massachusetts December 2010 - April 2014

Provide direct resident care activities under the clinical supervision of the Occupational Therapist. Provide instruction and education to resident, family and nursing staff in follow up care.

People First Rehabilitation Services Massachusetts September 2005 - December 2010

As an OTA, provided direct services and documented resident care in accordance to regulatory, licensing, payor, and accrediting requirements. Supported marketing efforts by assisting in developing, preparing and participating in presentations.

Town of Westwood Schools Westwood, MA September 2004 - June 2005

As an OTA, designed therapy interventions, conducted screenings, and provided input for IEP goals with guidance from the supervising Occupational Therapist. Worked cooperatively with regular and special education staff to accommodate the needs of the students within the academic environment.

Other relevant experience:

Shady Nook Inn and Motel Sandwich, MA June 1988 - December 1994

As an Office Manager, process all payment types such as room charges, cash, checks, debit, or credit. Coordinate staff scheduling, oversee administrative and guest services to include staff supervision.

Education: Mount Ida College Associate of Science in Occupational Therapy 1994

Penn Foster Career School Diploma in Medical Billing and Coding 2016

National Healthcareer Association Certified Medcal Administrative Assistant 2019



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