Muhammad Haq
**** ******* *****, ***********, *******, L5M6J9
Mobile: 416-***-****
E-mail: ad49bz@r.postjobfree.com
● A dependable and forward-thinking respected professional quick to identify opportunities with focus on long term success.
● Extensive experience in planning, designing and executing IP Telephony solutions for medium to enterprise organizations from 100 users to 3k users.
● Skilled at strategic development, cross functional team leadership and self-motivated– ready to create strategic alliances with affiliates, and other teams to meet tight deadlines. Strong networking skills; drive productive change, and transform mission into action and vision into reality.
● A highly competent Cisco Voice Engineer with CCIE Collaboration certification. Results-generating, engineer driven with over 3 years of experience primarily working in Voip, implementation and development of high-performance UC solutions.
● A combination of excellent skills and analyzing fast market needs to deliver a promising and cost effective client needs.
CORE PROFICIENCIES
● Deployment of UC Solutions – CUCM,
CUC, CUE
● Cisco CUBE configuration and
implementation of inter-site ISP SIP
connectivity
● Cisco IM & Presence & Cisco Jabber
● Cisco Unified Contact Center Express
● CISCO WebEx
● Cisco Prime
● Designing & Project Development
● Safety, Compliance, Policies &
Procedures
● Software Installation & User Support
● Standard Operating Procedures
● Key Account Management
● Software, Solutions & Technical
Support
● Pre-sales activity for clients
● Implement customer Statements of
Work (SoW)
● Powerful & Persuasive
Communication
● Coordination & Execution of
Projects and testing
● Lead Small Specialized Teams
● Inspire, Mentor & Motivate
Others
● Build & Foster Network
Relationships
Technical Expertise:
● Expertise in Cisco Voice Technology including Cisco Unified Communications Manager (CUCM 5.x – 10.x), CME, Cisco Unity Connection, CUE, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER), Voice Gateways
(H323, MGCP, SIP CUBE), WebEx and Voice Applications.
● Design and configure Cisco CUBE for inter-site connectivity based on SIP
● Configure and implement CISCO CUBE for ISP connectivity based on SIP
● Expertise in IP Phones, 99XX series, 89XX series, 79XX series, 69XX series, IP Communicator, Cisco Jabber client
● Have general understanding of Metaswitch which are soft-switches to add legacy Telephony support to modern VOIP based technologies. Muhammad Haq Page 2/3
● Expertise in Cisco Routers, 39XX series, 38XX series, 37XX series, 36XX series, 29XX series, 28XX series and 2600 series
● Expertise in LAN Switches Cisco Catalyst 6500 series, 3700 series, 3600 series, 3500 series and 2900 series
● Expertise with various scripting for small to medium size infrastructure
● Hands on experience with cross platform integration of CUC, CUPS and IM& Presence and UCCX, with CUCM.
● Experience in VMware servers ESXi 4.x 5.x with VMware VSphere Client.
● In-depth understanding of different network management, troubleshooting and monitoring tools
● Signalling on Cisco Voice Gateways H323 and MGCP and SCCP
● Experience with configuring VOIP dial-peers, Route Patterns, Route Lists, Hunt Lists, Translation Patterns, Call Routing, Number Translation, Pickup Groups, and Call Handlers.
● Hardware conferencing and transcoding using DSP resources from Cisco routers 2800 series, 2900 series, 3800 series and 3900 series
● Good analytical, problem solving, verbal and written communication and presentation skills
● Strong time management skills with the ability to work effectively with a team and independently
● Enjoy the changing demands of technology and embrace learning new technologies.
● Advanced level knowledge of HTML, XML, JavaScript, VBScript scripting. WORK EXPERIENCE & ACCOMPLISHMENTS:
Voice Contact center Engineer (2019- 2024)
Td Bank, contact center Infrastructures (TD AMCB, TD Bank Canada)
● TD Bank contact center Infrastructure based on CISCO UCCE and Genesys cloud contact center implementations.
● Being part of Operations and Implementation teams we take care of all infrastructure including Managing, troubleshooting and implementation of any changes.
● Taking on call rotations troubleshooting escalating any urgent issues
● Capacity planning and all day 2 issues.
● Call flow, Reporting, Workforce management UCCE integration, Application Analyst (Network, Voice Analysis and support) (2009 - 2019) CIBC(Canadian Imperial Bank of Commerce), Toronto, On
● Collaboration:
o Work with management team to develop comprehensive and successful Cisco Unified Communications business unit and plan
o Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.
o Continuously assess business unit performance and goals to enable changes to the business unit to realign as needed for optimal performance. o Participate and advise on day to day troubleshooting of related business units. Device strategies to improve existing design to improve performance of voice solutions.
o Integration voice / video with IM and Presence and Jabber client. o Integration of voice mail using CUC
o
● Responsible deploy and configuring Cisco CUBE for inter-site connectivity based on SIP.
● Responsible to deploy and configure Cisco CUBE and voice gateway for service provider connectivity based on SIP.
● Responsible of deployment, implementation and VOIP technology and Contact centre technologies for CIBC Wood Gundy braches ( Project Nov 2015 – Present )
● Architecture and configure in Cisco Unified Communications Manager, Call Manager Express, Cisco Unity Connection, Cisco Unity Express, Voice Gateways (MGCP, H323, SIP) and Voice Applications. Used BAT tool to import/export users and phones.
● Installed and configured clusters with Publisher & Subscribers and test dial plan with CUCM
● Install and cofigure Core, Distribution, Access, Wireless Infrastructure Muhammad Haq Page 3/3
● Configured Voice gateways, VOIP & POTS dial-peers, CODEC G.711/G729/ILBC, hunt groups/lists & route patterns in CME
● Deployed Cisco Voice infrastructure for up to 1000 end points (79xx)
● Improved client satisfaction by troubleshooting and resolving VoIP issues from past implementations which consisted of older versions of CUCM, Unity, Gateways & Switches
● Implemented Cisco Unified Communications Manager Applications like CUPS, UCCX
● Upgraded Cisco Phones with CUCM using version 9.0
● Troubleshoot using various debugging traces and Real-Time Monitoring Tool (RTMT)
● Provided peer reviews to deployment engineers to ensure design compliance
● Generated and summarized daily log reports
● Documented common issues and wrote how to’s for these issues to reduce the troubleshooting times in future.
● Participated in various technology and business projects with primary and secondary roles .
● Provided Tech Support /Trouble shooting regarding Lan/Wan/Server/Desktop and desktop applications.
Technical Support Analyst Apr 2002-Mar 2007
CGI, Markham, On
● Provided Tech Support /Trouble shooting regarding Lan/Wan
● Server/Desktop and desktop applications (Clients: CIBC Wood Gundy/Oppenheimer)
● Participated in the design and making of MSD website
● Participated in training new members
Windows Rollout/Help Desk Jul 2001-Jan 2002
Ministry of Transportation Ontario – DownsView, Toronto, On
● Participated in Windows 2000 Rollout across Ontario
● Also Participated in MTO Help Desk activities
● Designed database system for the survey, monitored the data entry at various centers for the survey done for poppy cultivation in Afghanistan
● Completed the data processing and compiled the final survey report well within the time
EDUCATION:
CCIE Collaboration (CCIE # 59579) 2018
(https://www.youracclaim.com/go/EC3sth1Ss0ZgNgAuLqfm5A) CCNP Routing and Switching
(https://www.youracclaim.com/go/R0d4BJPm5Ip3ojLoa6GB3Q) 2016 Network Design & Administration (Post Grad Diploma) 2000 – 2001 Humber College of Applied Arts & Tech, Toronto, On, Canada M.Sc. Mathematics 1993 - 1995
University of Peshawar, Pakistan
Diploma In Computer Programming 1991 – 1992
Board of Technical Education, N.W.F.P, Pakistan
(References available upon request)