JU

JESIREE UY

ad49bn@r.postjobfree.com 714-***-**** Garden Grove, CA 92840

I am an experienced professional with a background that aligns well with the needs of forward-thinking companies. Eager to take on new challenges, I am dedicated to further developing my skills and making a meaningful impact within an organization.

Strong Interpersonal Skills

Quick and Adaptive Learner

Problem Solving

Customer Service Excellence

Attendance Punctuality

Flexibility of Work Hours

Customer Engagement

Team Leadership

Computer Skills

Professional and Courteous

HTML & CSS

Starbucks Anaheim, CA

Barista

10/2019 - 01/2024

Collected payments and provided accurate change.

Prepared and served coffee, espresso drinks, blended coffees and teas. Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Memorized official and off-menu coffee and tea preparations. Described menu items to customers and suggested products based on stated preferences.

Received and accurately processed customer payments. Stocked customer service stations with paper products or beverage preparation items.

Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.

Memorized recipes for specialty coffee beverages and seasonal offerings. Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Managed morning rush of customers daily with efficient, levelheaded customer service.

Created complex, hand-crafted beverages based upon customer preferences.

Addressed and resolved customer concerns to maintain brand loyalty. Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Gave samples of popular coffee and tea blends to create sales opportunities.

Followed health, safety and sanitation guidelines to pass state inspections. Implemented recycling and compost programs to reduce trash waste and improve green footprint.

Summary

Skills

Experience

Greeted guests with pleasant smile and superior customer service. Cleaned and sanitized work areas, utensils and equipment. Enthusiastically engaged customers during busy periods to keep mood light and fun.

Protected customers by regularly cleaning and sanitizing work areas and equipment.

Restocked counter and customer areas to maintain adequate items levels for expected needs.

Listened to customer desires and needs to recommend optimal products. Dunkin' Donuts Orange, CA

Store Manager

05/2015 - 01/2019

Staff Scheduling and Management, Attendance of Corporate Conferences, New Employee Onboarding and Hiring, Staff Education for Incoming Products, Management of Staff Competencies, Conduction of Staff Huddles, Coaching of Staff and Providing Feedback, Conflict Management and Resolutions, Development of Action Plans and Target Opportunities, and Store Opening and Closing Duties

Preparation of New Dunkin' Donuts Facility for Health Inspection and Grand Opening.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Strengthened work flow productivity by hiring, managing and developing top talent.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Reviewed customer feedback to make operational improvements and promote satisfaction.

Coordinated social media and marketing strategies to promote brand awareness and increase sales.

Dunkin' Donuts Orange, CA

Shift Leader

05/2015 - 01/2019

Positioned skilled staff in key areas throughout shift to optimize department productivity.

Upheld company standards and compliance requirements for operations. Documented receipts, employee hours and inventory movement. Enhanced operations and boosted productivity through employee training, coaching and assignments.

Reported employee behavioral issues, losses and customer complaints to upper-level management.

Managed daily cash intake by counting out registers and tabulating profits. Helped employees accomplish tasks during peak periods. Coordinated shift workers for inventory receiving, auditing and restocking. Directed employees through daily routines.

Handled customer complaints, questions and inquiries. Counted out cash drawers at end of each shift and logged profits into computer system.

Managed inventory and ordered new products when inventory was running low.

Cross-trained in every store role to maximize operational knowledge. Dunkin' Donuts Orange, CA

Crew Member

05/2015 - 01/2019

Wiped down tables and equipment, swept and refilled stock. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Packed fast food products in approved containers, cups and bags. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. Prepared quality products while maintaining portion control and presentation within service goal times.

Drove team success by quickly completing assigned tasks. Demonstrated proper food safety practices by accurately completing quality control checklist.

Totaled bills, accepted payments and returned change. Updated pricing and sales signs to promote merchandise. Orange Coast College Costa Mesa, CA

Registered Nursing

09/2022

Part-time Student Majoring in

Villa Park High School

High School Diploma

06/2017

Golden West College Huntington Beach, CA

Some College (No Degree)

Bilingual (English/Vietnamese)

Education and Training

Languages

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