JAVIA RIDGEWAY

**** *. ***** *** ***. *SW, Oak Lawn, IL, 60453 312-***-**** ad499t@r.postjobfree.com

Skills Summary

Highly organized and effective patient service representative with a strong history of medical office operations and fulfilling role responsibilities. Skilled at providing patient outreach and communications with a particular ability to diffuse complaints and calm concerns.

Skills

Greet & check-in patients

Receive Patient Information

Accumulate Payments

Assist with necessary paperwork

Fulfill other Customer Services

Administrative Duties

Manage patient complaints & feedback

Supervise patient intake procedures

Patient Scheduling

Coordinate clinic/office/facility operations

Maintenance of patient charts & or electronic health records

Experience

Friendship Family Clinic

PSR (Patient Service Representative) January 2020- March 2024

Welcome & Direct patients

Field patient questions

Assist patients with paperwork

Manage patient complaints & feedbacks

Supervise patient intake procedures

Collect & verify patient information & insurance coverage

Scheduling Appointments

Maintaining Charts

People’s Medical Center

PSR (Patient Service Representative) August 2017- December 2019

Welcome & Direct patients

Field patient questions

Assist patients with paperwork

Manage patient complaints & feedbacks

Supervise patient intake procedures

Collect & verify patient information & insurance coverage

Scheduling Appointments

Maintaining Charts

References

Glenda Mathews- 773-***-**** (People’s Medical Center)

Tanisha Randolph- 773-***-**** (Friendship Family Clinic)

Contact this candidate