ELMONA PETER

Customer Service

Coordinator

ad497x@r.postjobfree.com

832-***-****

Baytown, TX

EDUCATION

High school diploma

Kashmere High School

1990

Houston, TX

SKILLS

Customer Service

Trained in Hazardous

Active Listening

Written/Verbal Communication

Microsoft Office

Conflict Resolution

Collaboration

SmartTech and OCR systems

Navis SPARCS N4 & XPS

Customer Service Portal LYNX

Type 40+ WPM

TWIC

CAREER OBJECTIVE

Motivated and ambitious Customer Service Coordinator with experience in Logistics, Hazardous and Rail. Seeking a rewarding and career-building position to educate & assist customers, answer questions, and expedite and resolve issues as they arise. WORK EXPERIENCE

Customer Service Coordinator

Port Houston

2015 - 2023 Houston, TX

Respond expeditiously to all customer inquiries and requests; resolve customer problems/issues/concerns

Provide daily support and interaction with customers and carriers Process transactions for truck drivers, in- and out-bound, to the terminal using the Terminal operating software systems

Expedite resolution of rejected (in- and out-bound) containers Resolve issues arising from billing or information system errors Support & back up the Logistics Coordinators, Hazardous, Operations, Rail, Yard Services, and Yard Planning departments as needed

Research, complete, or cancel old open gate transactions Achieve high productivity with accurate results

Provide training to customers on use of Navis N4 and the Customer Service Portal, Lynx.

Support Operations with Rail Dray, Empty Container Dray, and Hazardous Container coordination

Monitor and report daily rail activities including drays to / from the rail ramp, train arrivals

and departures, outstanding holds, and booking issues Coordinate and compile rail orders, container lists, delivery orders, and N4 updates as necessary for rail containers

Logistics Coordinator - Hazardous

Port Houston

2009 - 2015 Houston, TX

Processes, transfers, and maintains all import and export hazardous documentation for Bayport and Barbours Cut Container Terminals Provides immediate, accurate, courteous, and exceptional customer service to drivers.

Prepares data provided by drivers and manages appropriate documentation of export and import transactions.

Review and respond to a very large volume of emails regarding hazardous pre- advise questions and requests

Review hazardous documentation and communicate discrepancies to the customers

Upload accepted documents to ensure hazardous containers are received safely though the terminals

Resolve or communicate customer problems/issues/concerns Logistics Coordinator

Port Houston

2006 - 2009 Houston, TX

Processes incoming and outgoing containers at assigned terminal Provides immediate, accurate, courteous, and exceptional customer service to drivers.

Prepares data provided by drivers and manages appropriate documentation of export and import transactions.

Maintain daily knowledge of empty and chassis rules and process changes Ensure trucks are processed in a timely manner

Achieve high productivity with accurate results

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