Eatra McConnell

Farmersville, TX ***** 318-***-****

ad497q@r.postjobfree.com

OFESSIONAL

SUMMARY Highly experienced customer support professional with passion for overhauling disorganized environments by streamlining administrative processes. Strong relationship-building skills with the ability to communicate effectively with a variety of customers. Proven ability to manage simultaneous projects, think proactively and anticipate needs. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

SKILLS

● Travel Administration

● Business Writing

● Expense Reporting

● Customer Service

● Strategic Planning

● Scheduling

● Technical Support

● Administrative Support

● Mail Management

● Invoice Processing

● Meeting Planning

● Conference Planning

● Executive Support

● Travel Coordination

● Financial Services

● Multi-Line Phone Proficiency

● Office Administration

● Project Coordination

● Relationship Building

● Organizational Skills

● Phone Etiquette

● Event Coordination

● Multitasking Abilities

WORK

HISTORY

EXECUTIVE ASSISTANT TO THE CDO 02/2016 to CURRENT

Randstad Digital Solutions Plano Tx

● Responsible for managing and executing administrative tasks in support of the chief delivery officer and his team of executive delivery leaders:

• Sign approved contractual documents on behalf of the CDO, as approved by Legal and the CDO

• Submit and track expenses in Concur for the CDO

• Plan and coordinate conferences, meetings, or special events

• Assist with booking venues and meeting spaces for in-town and out-of-town meetings

• Maintain scheduling and event calendars

• Process Monthly Invoices

• Reallocate 3rd party expenses in a Corporate Allocations systems

• Manage and monitor Company Corporate Credit Card transactions

• Purchase equipment for various Randstad sites

• Order and deliver gift cards and team appreciation gifts for delivery teams

• Approve and process Timecards and Employee Expenses

• Manage UPS and FedEx Shipping accounts

• Keep track, upload, and code expense charge amounts to specific ProjectID and DeptID's

● Point of contact and support for VP's, Directors and internal employees

• Process Monthly Invoices

• Set up new UPS account for internal employees

• Reallocate various 3rd party expenses in a Corporate reallocating systems

• Enter and track expenses in the Concur system for the SVP of Solutions

• Monitor as transactions applied to Corp American Express Card

• Coordinate conferences, meetings, or special events

• Maintain scheduling and event calendars

• Sign approved contracts for new clients

• Greet clients or callers handle their inquiries and direct them to the individual

• Manage Company Corporate Credit Card

• Purchase equipment for various leadership sites

• Process Timecards and Employee Expenses.

• Manage UPS, and FedEx Shipping accounts.

• Act as point of contact and support for Executives, VP's Project Directors, and Internal employees.

• Assist with booking venues and meeting spaces for in-town and out-of-town meetings.

• Keep track, upload, and code expense charge amounts to specific ProjectID and DeptID's

FRONT OFFICE ADMINISTRATOR/RECEPTIONIST ASSISTANT 04/2015 to 02/2016 3 Randstad Divisions 5400 LBJ Freeway Dallas Tx

● Sales support for Account Managers in Frisco office (weekly/daily call reports; hot job reports)

- Greeteds visitors and answered incoming calls to the main line and distributed to necessary extensions

- Assisted with I9 verifications

- Compiled and distributed and mail talent Birthday and Anniversary cards for Texas office's monthly

- Ordered Promotional Items as needed

- Prepared “Goody Bags” for new hires

- Track and update internal Birthdays and Anniversaries on calendar for the Frisco office

- Tracked supply inventory and ordered office supplies

- Supported Light administrative support for the Managing Director of Frisco office, Regional Managing Director of Texas and the Regional Operations Manager of Texas.

- Assisted back office as needed/requested with light administrative needs, filing, special projects

- Monitored main phone line's voicemail and deliver message to necessary parties

- Restocked depleted items and maintain cleanliness in two breakrooms

- Checked mail daily and distribute

- Scheduled and maintained calendar for boardroom

- Ordered lunch as requested for meeting or other events

- Assisted with organizing company events/outings

- Booked travel arrangements for talent and internal associates as needed

- Contacted building management as needed for maintenance and misc day to day needs

FRONT OFFICE ADMINISTRATOR 03/2014 to 04/2015

Sylvan Learning Center Frisco Tx

● Finger-printed customers for handgun licenses, real estate verification and, child care providers, etc

● Managed highly active front office with extensive customer-facing support and multiline phone management

● Scheduled appointments and enter attendance in the Center's database

● Provided clerical support to the Center Directors.

● Processed more than 40 customer records a day.

CREDIT SUBMISSIONS ADMINISTRATOR 11/2011 to 07/2013 Ernst & Young LLC Dallas Tx

● Handled a high volume workflow of time-sensitive state documents

● Reprinted various state documents according to each state's policy and procedure

● Negotiated with intercompany liaisons to acquire state documents

● Mailed completed documents to various states promptly.

● Managed approximately 30 incoming calls an hour

OUTBOUND/INBOUND CLIENT SUPPORT 03/2011 to 11/2011 Ernst & Young LLC Dallas Tx

● Placed outbound calls to qualifying WOTC incentive clients

● Ensured compliance for the WOTC on a client-by-client basis

● Acquired and send confidential state forms while monitoring efficiency

● Provided exceptional service through active listening and problem-solving.

● Managed approximately 30 incoming calls, emails, and faxes per day from customers.'

CUSTOMER SERVICE REPRESENTATIVE 06/2008 to 03/2011 GlasFloss Industries Dallas Tx

● Provided customers with pricing information for needed supplies

● Distributed price quotes for each customer's supply needs

● Issued credits for damaged and missing merchandise

● Filed claims using the policies of varying freight companies. COURIER, CUSTOMER SERVICE REP 05/2003 to 05/2008

McElroy Metal Bossier City La

● Promoted three times in six year to increasing levels of responsibility: Courier, Customer Service Clerk, Customer Service Representative, Lead Customer Service Representative

● Provided superior customer support while acting as a client liaison

● Efficiently generated orders for production and provide constant follow through of order schedule to monitor accuracy

● Assumed the role of Retail Customer Service Manager when needed

● Communicated with clients via fax, email, or phone

● Informed customers of any issues with production orders and make follow up phone calls for quality assurance.

EDUCATION

Graduate 05/1995

Captain Shreve High School, Shreveport, LA

Bossier Community College, Bossier City, LA

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