MAYRASOL T. MALANA

**** ********, *** *******, ********** 94579 / email: ad4970@r.postjobfree.com / Mobile:510-***-**** PROFESSIONAL SUMMARY

Patient-oriented Nurse with 10+ years of diverse experience in direct patient care, staff supervision. and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Hardworking and passionate job seeker with strong organizational skills eager to secure full-time Registered Nurse position. Ready to help the team to achieve company goals. SKILLS

• Clinical assessment

• Communication

• Quality improvement

• Teamwork

• Strong work ethic

• Flexibility and adaptability

WORK HISTORY

Utilization Management Registered Nurse Reviewer

August 1, 2014 – December 22, 2017

Crawford & Company – Broadspire, Philippines

Twenty-Four Seven McKinley, 24 7th Avenue, Taguig City, Metro Manila, Philippines

• Performed concurrent reviews by analyzing medical records in order to determine if services are medically necessary according to established criteria.

• Implemented utilization management policies and procedures to ensure compliance with regulatory guidelines.

• Assessed appropriateness of requested services based on medical necessity criteria, benefit coverage and other factors.

Senior Quality Management Nurse Consultant / Reviewer June 1, 2011 – July 31, 2014

EXL Service, Inc. – Philippines

11/F, 2 E-com Center, Mall of Asisa Complex, Pasay City, Metro Manila, Philippines

• Conducted in-depth medical record reviews to ensure accuracy and completeness of data.

• Performed comprehensive assessments of diagnoses, treatments, medications, laboratory results, diagnostic tests.

• Evaluated referrals for authorization requests according to established criteria. Officer-in-charge, Nursing Department

July 1, 2009 – May 31, 2011

Perpetual Help Hospital Manila

1505 Gelinos Street, Sampaloc, Manila, Philippines

• Collaborated with other staff nurses in order to meet patient care and goals in an efficient manner.

• Developed and implemented training plans for new personnel to ensure they had the necessary knowledge and skills to perform their duties successfully.

• Ensured compliance with company policies and procedures while also promoting a positive work environment.

• Conducted performance reviews for subordinates on a quarterly basis, providing feedback and guidance as needed.

• Maintained accurate records of daily work activities, including shift logs, incident reports, and safety inspections.

• Utilized problem-solving strategies to resolve any conflicts or issues that arose within the team such as preparing reports, transcribing meeting minutes, conducting research. Executive Assistant to the Medical Director

July 1, 2009 – May 31, 2011

Perpetual Help Hospital Manila

1505 Gelinos Street, Sampaloc, Manila, Philippines

• Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.

• Resolved staff inquiries or escalated issues accordingly from established protocols.

• Actively collaborated with senior leadership to develop efficient office processes

• Read and analyzed incoming memos, submissions, and reports to determine significance and distribute to proper staff members.

• Compiled data from various sources into comprehensive reports for review by executives.

• Utilized excellent communication skills to liaise between internal departments and external clients as needed.

Staff Nurse (General Ward, Medical-Surgical ward, ICU) October 2005 – April 2009

Perpetual Help Hospital Manila

1505 Gelinos Street, Sampaloc, Manila, Philippines

• Displayed strong critical thinking skills to assess changes in condition or response to treatment quickly.

• Documented patient care plans, treatments, and progress notes in medical records.

• Served as a preceptor for new nurses by providing orientation training on departmental policies and procedures.

• Developed and maintained positive relationships with patients, families, and healthcare staff.

• Demonstrated excellent organizational and communication skills in managing multiple tasks Free-Promo Clinician / Medical Representative

February 2000 – February 2001

Sanofi-Synthelabo – TREND, Inc.

Mandaluyong City, Metro Manila, Philippines

• Developed and maintained relationships with key physicians, pharmacists, nurses, and other healthcare professionals to promote products

• Visited pharmacists to determine product sales

• Prepared presentations highlighting product features and advantages over competitors EDUCATION

Bachelor of Science in Physical Therapy

Pines City Colleges – Baguio City, Benguet,

Philippines

June 1994 – March 1999

Bachelor of Science in Nursing

Perpetual Help College Manila – Manila,

Philippines

June 2002 – March 2004

LICENSE / CERTIFICATE

Registered Nurse, California Board of Nursing

Registered Nurse, Philippines Board of Nursing

Registered Physical Therapist, Philippines Board of Physical Therapy Intravenous Therapy Nurse / Preceptor

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