Kimberly O. Liverpool-Sebro

**** ******* ***, *** ** Brooklyn, NY 11226

917-***-****

ad4968@r.postjobfree.com

RESULTS DRIVEN AND HIGHLY TALENTED INDIVIDUAL

Dedicated and experienced customer service representative with proven abilities to quickly establish rapport with clients and team mates, while meeting and exceeding sales and operational quotas; is currently seeking a new and challenging position where I can utilize my personal and professional attributes to contribute to the company’s mission. Have over 16 years’ experience in the fields of banking and retail industries, with the ability to work independently and as a contributing team member. EXPERIENCE

Capital One Bank, Brooklyn, NY March 2012 - Current BRANCH AMBASSADOR

Conduct audits on tellers cash and coin vaults, ATM'S and cash TCR'S. Open business accounts.

Assists customers with online account opening and management. Complete complex customer transactions and demonstrate mastery of teller applications. Responsible for cash management controls, and training new incoming branch ambassadors. New Grace Center School, Brooklyn, NY December 2007- March 2012 SECRETARY /PAYROLL AND TIMEKEEPING CLERK

Drafted letters for school personnel, answered telephones, faxes, and filed student's records. Coordinated and organized schedules, calendars, meetings and interviews for school personnel and parents.

Compiled employee time, production and payroll data from timesheets and other records Utilized payroll software to compute wages and deductions and enter data into computer. Verify attendance, hours worked and pay adjustment, and post information onto designated records. Macy’s Department Store, New York, NY November 2004 - December 2007 SALES ASSOCIATE

Operated computerized cash register

Assisted customers with purchases and recommendations Responsible for keeping assigned areas clean and presentable for customers Setup floor displays and assisted in various departments when needed Cleaned and organized the stockroom for the shipment process. Citibank, Brooklyn, NY April 2002 - June 2004

TELLER

Took an active role in educating customers on other banking channel options as well as sales and service offerings

Enable customer’s needs and goals by identify and referring sales and service opportunities to bankers.

Express a genuine greeting to every customer in person and on the phone; demonstrated warmth, friendliness and my undivided attention to the customer in every interaction. Processed quick and flawless transactions within established policy and procedures to ensure operational excellence.

EDUCATION:

HIGH SCHOOL DIPLOMA

South Shore high School