Sabrina Shepherd

Atoka, TN *****

ad495n@r.postjobfree.com

+1-901-***-****

graduate with strong management and customer service experience. Acknowledged for excellent andabilities. Seeking to begin career with an entry-level position in a respectable company.

with outstanding customer service, communication and business skills working in business-to-business sales for [number] years. Looking for a career to achieve and exceed company goals.

Work Experience

Patient Rep

Memphis OBGYN - Germantown, TN

March 2022 to Present

I schedule pt for surgery and Delivery's for 2 Doctors, I verify insurance and get auth to have surgery. I communicate with insurance and pt . check benefits collect payment Phone Operator,Front desk,billing,payments

McDonald,Murmansk wellness and health - Germantown, TN March 2018 to Present

Call Center Representative

Sutherland Cardiology Clinic - Germantown, TN

February 2018 to Present

• Acknowledged customer issues and resolved their problems quickly and efficiently.

• Assisted clients in understanding their available options and helped them select the right service plans for their needs.

• Evaluated the customers' needs and provided service options to meet their requirements.

• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

• Greeted customers and offered them assistance where possible. Call Center Rep

Methodist University Hospital - Memphis, TN

June 2012 to February 2018

• Answered customer queries related to products, services or their specific accounts.

• Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention.

• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Methodist Same Day Surgery

Methodist Le Bonheur Germantown Hospital - Germantown, TN July 2008 to July 2012

• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

• Greeted customers and offered them assistance where possible.

• Analyzed current treatment practices in order to find ways to improve patient care.

• Interviewed patients to gather information on medical history, conducted physical and mental health status examinations and recorded findings in patient charts. Education

Gateway Home School - Memphis, TN

May 1989

High school diploma or GED

Skills

• Customer service

• Microsoft Excel

• Data entry

• Microsoft Word

• Medical office experience

• Medical terminology

• Front Desk

• Medical Records

Assessments

Attention to detail — Proficient

May 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Communications • Customer acquisition • Customer service

• Dependable • Excellent communication • Organizatinal Skills abilities

• Outstanding people skills

Contact this candidate