Thomas Celentano

* ****** *****

Yonkers NY, ****0

914-***-****

ad494y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I have over 25 years in PC based support. I am a Self-starter with the capability to work separately with minimum supervision. My customer relations and communication skill are based on many years of experience. I enjoy Mentoring and training for new Associates. Exceptional logic and problem-solving skills with software and with analyzing, troubleshooting, and repairing Desktops and Laptops.

SKILLS/ACHIEVEMENTS

Provided C-Level support for Executives.

Experienced with all Microsoft Operating systems

Software includes Microsoft Office 365, Service Now, BitLocker, Cisco Any Connect, Open Office, Remedy, Trend Micro, Citrix

Imaged PC’s with PXE

Configure PC’s and printers for TCP/IP, DHCP, DNS, and Static IP

Dell and A+ Certification

Installed Hospital based applications

Experience with Mac and Linux

Active Directory

EMPLOYMENT

Desktop Support for Excell at Federal Reserve bank in New York Ci October 2023 to Present

Performed asset management duties for Computers, printers, iPhones

Performed brake fix for Hp Desktops and Lapops

Imaged computers for deployments

Provided support for user at the desktop and remote locations

Performed trouble shooting on pc issues

Application support for Dexian at Volvo Cars of North America, July 2023 to October 2023

Provided support for Vida Application to Volvo Dealers across the US and Canada.

Created Pivot tables and reports to examine application use and versions

Performed trouble shooting on dealer wireless networks.

Desktop Support for ISCI at James J. Peters Medical Center March 2023 to July 2023

Provided support for user at the desktop and remote locations

Imaged computers for deployments

Installed applications for users

Performed trouble shooting on PC issues

Maintained inventory database of PC Equipment

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Desktop Support for Service Global/Irons System at Estee Lauder January 2022 to March 2023

Support PC and Mac users in the office and remote

Imaged PC’ s and Mac’s for deployments

Provided C-Level support

Provided break fix for Dell equipment

Managed laptops from off-boarding employees

Performed trouble shooting on pc issues

Provided support for users returning to office

Remote Support/Outlook Migration Randstad at Moodys Sept 2021-January 2022

Supported users during project

Maintained communication with users to schedule Migration

Outlook support for Migration

Migrated outlook files from local to cloud

Windows Migration Tech CPS/COMTECH at Montefiore Hospital August 2020-November 2020

Windows Migration from Windows 7 to Windows 10

Trouble shoot failed deployments

Imaged computers for deployment

Support Medical applications through Citrix

Desktop Support It Healthcare Westchester County Medical Center, April/2020-July/2020

Troubleshoot hardware and software related problems for Hospital employees

Participated in Windows 7 and windows 10 deployments

Deploy, configure, and setup of new Computers

Image computers with PXE boot

Updated and closed tickets on Remedy

Sr. Desktop Support Analyst, Randstad Technologies, at TransAmerica October/2016-July/2019

Provided C-Level support

Image computers with PXE boot

Updated and closed tickets on Service Now

Break fix on Dell and HP Laptops and Desktops

Supported Video Conference systems

Telcom Support for company phone system

Sr. Desktop Support Analyst, Randstad Technologies, at Avon Products March/2015-July/2016

Provided C-Level support

Troubleshoot hardware and software related problems for end users for Windows and Mac

Supported Android and iPhones

Deploy, configure, and setup of new Computers, Network Printers, and Wireless devices

Perform break-fix functions for Laptops and Desktops

Imaged computers for Windows migrations

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Windows 7 Migration, TECH Stowe Group/Norwalk Hospitals November 2014 –February/2015

Windows Migration from Windows XP to Windows 7

Trouble shoot failed deployments

Imaged computers for deployment

Deployed Desktops and Laptops

Sr. Desktop Support Analyst, Randstad Technologies, at Sony April/2013 – April/2014

Deploy, configure, setup, and support of Computers for both Windows and Mac, and Mobile devices

Provided remote support on Windows and Mac

Troubleshoot/break-fix hardware and software related problems for end users

Support for mobile devices such as Blackberry, Android, and iPhone

Managed support tickets with Service Now software

Sr. Desktop Support Analyst, Avon Products, New York, NY August/1998 – January/2013

Provided C-Level support for Executives.

Troubleshoot hardware and software related problems for end users for Windows and Mac

Participated in Windows rollouts from Windows 95 through to Windows 7

Deploy, configure, and setup of new Computers, Network Printers, and Wireless devices

Perform break-fix functions for Laptops and Desktops

Support for mobile devices such as Blackberry, Android, I Phone and, Palm pilot

Managed the Data Center which included rotation of tapes in server and managing off-site storage of backup tapes

Migrated user data.

Performed the creation of phone extensions and voice mail boxes for users on the Avaya phone system

Maintained hardware inventory and managed support tickets with Remedy

Technical team lead for Avon’s 1251 6th Ave site

Sr Computer Technician, Centric Resources May/1996 – August/1998

Install, configure, and setup of new computers for Windows upgrade/refresh at Texaco

Desktop support for hardware and software related issues at Avon Products

Responsible for all desktop/laptop, hardware, software break/fix issues

Systems upgrade for Nursing home chain in 4 States

EDUCATION

The Westchester Business Institute, White Plains, NY Computer Systems Management, Associate Degree

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