CHELSEY QUEEN

Virtual Administrative Assistant/ Garage Manager

Monessen, Pennsylvania, United States

+1-724-***-****

ad492v@r.postjobfree.com

SUMMARY

With a strong background in customer service and a passion for providing exceptional support, I am well-equipped to thrive as a Customer Service Representative. I have honed my communication, problem solving, and empathy skills, allowing me to effectively assist customers and ensure their satisfaction. My adaptability and ability to learn quickly enable me to handle various situations and provide tailored solutions. I am excited to bring my expertise and positive attitude to deliver outstanding customer experiences. WORK EXPERIENCE

April 2022-October 2023

Virtual Administrative Assistant/ Garage Manager

Greg's Bike & Auto, LLC

Chambersburg, Pennsylvania, United States

Opened and responded to emails/ physical mail/ phone calls In charge of advertising for business Responded to resumes/ interviewed potential applicants/ hired staff Made sure all licenses/ permits stayed up to date Kept the garage inline with all state and federal rules and regulations Listed refurbished parts for sale on various platforms

Set all garage appointments

Verified all appointments the day before Built my own inventory management system Cataloged over 10,000 motorcycle and automobile parts Managed Payroll Maintained accurate accounting records

Manage and update company's customer database, ensuring accuracy and completeness of information. July 2020-April 2022

General Manager

Mountain Top Contractors

Fort Loudon, Pennsylvania, United States

Develop and implement strategies to improve operational efficiency and reduce costs, while maintaining high quality standards.

Oversee and manage the budget for various projects, ensuring that costs are controlled and resources are allocated effectively.

Lead and motivate a diverse team of employees to achieve key business objectives and foster a positi ve work environment.

Establish and maintain relationships with key players in the construction industry to expand the company's network and drive new business opportunities.

Conduct regular performance evaluations of team members to identify areas for improvement and pro vide feedback and coaching to drive growth and development.

Handled all accounting and bookkeeping, kept meticulous, accurate records of everything coming in and out SKILLS

Communication Adaptability

Learning agility

Customer Service Empathy Problem-solving

Office Management

Assistant manager experience Inventory Management Quality assurance Quality inspection Accounting Payroll

Google Suite

Microsoft Word Microsoft Excel Microsoft Office Data entry Data collection

Cash Handling Shipping & Receiving

E M P LOY MENTH IS TO RY

December 2018-March 2020

Bar Manager/Bartender

Rivertown Brewery and Barrel House

Pittsburgh, Pennsylvania, United States

Bar Manager/ Battender

Oversaw a crew of 10-30 team members Handled big events with ease SKILLS

Packaging Logistics Purchasing

Train and mentor new bartenders to ensure high-quality service and adherence to company standards Manage inventory and ordering of bar supplies to ensure adequate stock and minimize waste Collaborate with the kitchen team to create food and drink pairings to enhance the overall dining ex perience April 2016-November 2018

Quailty Inspector

Ventura Foods

Chambersburg, Pennsylvania, United States

*Assisted in maintaining quality control standards and ensuring product compliance.

*Conducted quality audits and inspections to identify any issues or discrepancies.

*Collaborated with cross-functional teams to address quality concerns and implement corrective actions.

*Utilized Microsoft Excel and other software tools to track and analyze quality data.

*Worked closely with production teams to improve processes and enhance product quality.

*Contributed to the development and implementation of quality assurance procedures and protocols.

September 2012-April 2016

Medical Receptionist

Ludwick Eye Center

Chambersburg, Pennsylvania, United States

Medical Receptionist

*High volume call center

*Managed physician schedules and maintaining accurate patient records Ensure prompt and accurate check-in and check-out of patients, including verifying insurance information and collecting payments.

Scheduling appointments for patients efficiently to ensure maximum patient flow and optimize physician schedules Provide excellent customer service to patients, including addressing inquiries and resolving issues in a professional and timely manner

Maintaining a neat and organized reception area to create a welcoming atmosphere for patients and visitors April 2011-September 2012

ICQA Associate

Macys Logistics Warehouse

Martinsburg, West Virginia, United States

Identify and report any potential issues or discrepancies in inventory management to ensure accurate stock levels and minimize loss or damage.

Conduct regular quality control checks on products to ensure they meet the company's standards and customer expectations

Collaborate with cross-functional teams to develop and implement process improvements for inventory management Maintain accurate and up-to-date records of inventory data, including item quantities, locations, and movements Merchandising

E M P LOY MENTH IS TO RY

November 2005-August 2011

Assistant Manager

Domino's Pizza

Waynesboro, Pennsylvania, United States

Supervised food preparation and ensured food safety standards Ensure compliance with health and safety regulations Managed inventory and ensured adequate stock levels Managed shift schedules and ensured adequate staffing levels Provided exceptional customer service and resolved customer complaints in a timely manner Developed and implemented training programs for new employees to ensure they are knowledgeable and skilled in all aspects of the job, resulting in improved productivity and customer satisfaction. EDUCATION

2022-2024

Bachelor's of Science in Business Administration

Post University

Waterbury, Connecticut, United States

FEB, 2022 - DEC, 2024

Bachelor's of Science in Business Administration, Post University, Waterbury, Connecticut

• Business Administration

SKILLS

Inventory Management Purchasing/Procurement Logistics Accounting Bookkeeping Budgeting Quality Assurance Quality Control Safety Standards Problem Solving Skills Data Collection Office Management Customer Support/Service Data Entry Call Centers Retail Sales Advertising Merchandising Food Safety Coaching Mentoring Training Program Shipping/Receiving Recruiting/Staffing/Hiring Process Improvement Microsoft Excel Microsoft Office Microsoft Word Administrative Skills Data Quality Federal Laws and Regulations State Laws and Regulations Parts Sales Records Management Payroll Management Record Keeping Payroll Accounting Sales Cost Control Operational Improvement Resource Management Communication Skills Microsoft Outlook Microsoft PowerPoint Bartending Cross-Functional Team Player Auditing Medical Records Time Management Organizational Skills Inventory Reports Resolve Customer Issues Staff Training HONORS & AWARDS

With a strong background in customer service and a passion for providing exceptional support, I am well-equipped to thrive as a Customer Service Representative. I have honed my communication, problem *solving, and empathy skills, allowing me to effecti...

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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