Jordan A. Olson

**** ********** ****

Port Washington, WI, 53074

262-***-****

ad491p@r.postjobfree.com

Resume

Objective: Dedicated and results-oriented professional seeking to be a warehouse worker at AMAZON, leveraging strong leadership skills, proven team management experience, and a commitment to excellence in customer service to drive business success and exceed organizational goals.

Professional Experience:

-Shift Manager McDonald's, Grafton WI [03/2022 - Still working].

-Demonstrated exceptional leadership abilities by effectively managing a team of a total of 40 employees during high-pressure situations, ensuring smooth and efficient operations.

-Implemented strategic shift scheduling and task delegation techniques to optimize productivity and minimize downtime, resulting in a smooth and runnable shift.

-Fostered a positive work environment through effective communication, conflict resolution, and team-building initiatives, resulting in improved employee morale and retention rates.

-Upheld strict adherence to company policies, procedures, and safety regulations, maintaining compliance with industry standards and ensuring a safe working environment for staff and customers alike.

- Proactively addressed customer concerns and inquiries with professionalism and empathy, consistently exceeding customer expectations and enhancing overall satisfaction levels.

Key Achievements:

-Scored above minimum passing score nearly acing corporate visits

-Earned an award for fastest restaurant in the Wisconsin southeastern-district.

-Raising “VOICE” (customer satisfaction percentage level) higher than what it was before I applied at the job.

Education: High School Degree (Pursuing a College Degree), [Graduated High School 2021]

Skills:

-Strong leadership and team management abilities.

- Excellent communication and interpersonal skills.

-Exceptional problem-solving and decision-making capabilities.

-Proficient in time management and multitasking.

-Solid understanding of customer service principles and best practices.

Certifications:

-Food Safety Certification (Serv-Safe)