Brenda “Joy” Shull

PHONE NUMBER: 615-***-**** / EMAIL: ad491o@r.postjobfree.com

LinkedIn Profile Address: https:/www.linkedin.com/in/brenda-shull-a603aa13

EDUCATION:

**/****-**/****

BS/ Interdisciplinary Studies /Tennessee State University/Nashville, TN

With a concertation was the growth and development of people in different economic regions and the difference of education.

EXPERIENCE:

Fleetcor Technology

Fleet Advisor III 12/2022-Prresent

Demonstrate exceptional Customer Care skills and provide exceptional customer service.

Proactively research and resolve credit inquiries and problems resulting from invoicing, cash application, credit reconciliation, moving lines of credit, credit increases, write-offs and other customer issues related to credit.

Demonstrate excellent skills at verifying customers and clear retention offers.

Demonstrate the ability to handle deadlines and stress related issue with a cool head and still can work well with the customers.

High Retention Rate

Maintain detail case notes and professional email formation.

Able to independently anticipate and proactively address internal and external customer needs.

Fleetcor Technology

D.E.I. Coordinator 3 06/2023-Prresent

Plan all diversity Events, New Letters, Activities for the year.

Buy the gifts and employee items for all Tent activities inside and outside the organization.

Plan all guest speakers for inclusion and diversity.

Developed the zoom inclusion meeting and took the notes and host activities throughout the year.

Delegate who and what will be used for activities for all 3 sits Nashville, Atlanta, Wisconsin

Present all Written Documents directly to the president of the company and D.E.I advisor.

Schedule and develop Training for Managers and Frontline employees.

Certificated in D.E.I excellence from LinkedIn and Traliant 2023.

Tenncare

Manage Care Specialist III, 12/03/2019 – 12/2022

Summary of skill’s, Speaking Writing Monitoring Active Listening Critical Thinking Instructing Negotiation Reading Comprehension Time Management Complex Problem-Solving Trouble Shooting Judgment and decision-making Systems Evaluations Abilities.

Over a period, I have developed strong writing skills, I can recognize or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

I expand on “Oral Communication” As far as Expresses information (for example, ideas or facts) to individuals or groups clearly and effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others, attends to and responds appropriately.

At Tenncare I manage and Organizes Information where I Identify a need; gathers, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.

Competencies: Dealing with Ambiguity Problem Solving Delegation

Time Management Command Skills Standing Alone Perseverance Organizational

Written Communication Approachability Customer Focus Integrity and Trust.

VANDERBILT UNIVERSITY

Surgery Scheduler 02/2019-06/2019

Lead PAC Representative 06/2018 – 02/2019

Scheduled office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.

Scheduled diagnostic and imaging tests to be completed at PMG. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.

Interfaced with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups

Interfaced with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.

As the lead PAC manager, I Identified Issues with Patients not Returning to Clinic Appointments after release from the hospital.

Managed four to five temporary employees for two years.

Managed Time Punch in and outs and Miss Punches

Managed Call outs and No Shows for Burn Temp employees.

VANDERBILT UNIVERSITY

Lead PAC Representative 06/2018 – 02/2019

As the lead PAC manager, I Identified Issues with Patients not Returning to Clinic Appointments after release from the hospital.

Managed four to five temporary employees for two years

Managed Time Punch in and outs and Miss Punches

Managed Call outs and No Shows for Burn Temp employees.

Identified several problems with the new EPIC system

Maintained accountability for the coordination of all aspects of the specialty service program to ensure an organized, multi-disciplinary approach to quality specialty care in a regionalized specialty care program system.

Burn Medical Receptionist on the weekend and Floater for other MR in the Hospital

Able to keep privacy and personal Information as need to know bases.

Admitted Patients from Air Flight and from the Emergency Room

HIPPA Compliant

INTERNAL REVENUE SERVICE (IRS.gov)

Collection Representative Lead ACS 02/2008 – 06/2018

Collected on Small and Large Personal Tax Accounts

Advance knowledge of Tax Returns on Business and Personal accounts

Advance knowledge of 1120, 1065, 940,941, 1040.

Collections on Personal Accounts and Business Accounts

Lead of Collections of two different teams for five years.

Handled over 20 Incoming Calls a day for Advance Problems or issues

Worked the Escalations Team for two years.

Worked the Engagement Team for over two years.

Worked an multi Phone system on the computer and on a landline

Worked the Switch Board Back system for a detail of 1 year.

Collected on Large and Small Business Accounts

Maintained a Privacy and Ambiguity when Outcalls were needed to insure the tax payers privacy was upheld to the highest degree.

Educated Taxpayers on Tax Compliance and filing deadlines and when, what, why, where, and how to file

Educated Taxpayers on Financial Budgeting and building a Profit and loss statements

Advance Knowledge of Levies and liens

Advance knowledge of CESDS and when they expire for levies and liens

Advance understanding of Property Seizures and summons

Collected on balances up to 250K before they went to a Revenue Officer.

Contact this candidate