Stephan Demers

**** ********** ** *** *****, CA *2114 619-***-**** ad490s@r.postjobfree.com

Summary

Over 20 years' experience as a systems and network administrator with superior troubleshooting and technical support abilities in both Windows and OS X environments. Skills

• Windows Server 2008/2012/2016, Exchange 2003, 2010, Office 365, Active Directory, Group Policy management, WSUS, SQL Server 7, 2005, 2008, Remote Desktop Services, Microsoft Certificate Services, Let's Encrypt

• Networking: Dell Power Connect switches, SFP, Net Gear ProSafe, DNS, DHCP, VPN, SSH Tunneling and Key authentication

• Telecom: Asterisk, 3CX, SIP, IVR design experience

• Virtualization: Hyper-V, AWS

• Web: IIS, Apache, MySQL, PHP programming, Media Wiki,

• Hardware: Dell PowerEdge, Promise V-Trak, iSCSI, Fiber Array Work Experience

04/2022– PRESENT

Driver Lyft San Diego

• Pick up and drop off clients in a punctual and reliable fashion.

• Ensure passengers have a safe and enjoyable experience 2

01/2022– 03/2022

Packing Associate Amazon Fulfilment Center SAN3 Warehouse in Otay Mesa

• Responsible for overseeing and managing the application of protective materials, sealing of containers, placing of labels on packages

• Ensuring that orders are ready for transportation, as well as marking and labeling product containers

03/2017– 01/2022

Stay at home dad

02/2006– 03/2017

Systems Administrator TotalGym San Diego

• Responsible for Windows server build, management and migration from Windows 2003 to Windows 2008

• Managed Exchange 2003 and performed upgrade and migration to Exchange 2010 on new server

• Migrated employees from Windows 7 to Windows 10 and educated employees on new features Responsible for also managing our public domain and outside facing SMTP server.

• Transitioned from a proprietary PBX to Elastix VoIP, redesigned the IVR, recorded and edited voice prompts using Audacity

• Managed Saleslogix and later extracted account and customer data from SQL 7 Server for migration to Oracle CRM

• Developed our company Intranet using MediaWiki to host how-to articles, security and procedures.

08/2004– 10/2005

Systems Administrator Callaway Golf Carlsbad

• Managed project to replace GFI Mail Essentials with Barracuda Anti-Spam appliance

• Responsible for ASP rollouts to IIS servers located at AT&T Colocation Data Center 3

01/2003– 08/2004

Systems Administrator Dataquick San Diego

• Performed desktop support for 100 employees using ticket system Imaged new desktops, troubleshooter hardware and software issues Performed maintenance and monitoring of HP servers

03/1999– 09/2002

Network Administrator Commerce One San Diego

• Since this was a new office, I single handedly was responsible for the setup and configuration of all servers

• Created and managed the Active Directory domain and all related services such as DHCP, DNS. File Services, Print Queues

• I also assumed the role of desktop support and was responsible for the setup of all new employees

• Supported the Avaya PBX phone system

• Worked on Perl scripting project to automate the process of file transfers with off-site data specialists

08/1997– 03/1999

Network Specialist Trade service San Diego

• IIS Server configuration HTML/Perl 5 scripting

• Desktop support and build of Windows NT 4 workstation

• Support of HP printers and responsible for creating print queues Education

1994 – 1996

Coleman College La Mesa, CA

• CIS program. Computer Information Services. Certificate 1987 – 1989

John Abbott College Québec, Canada

• Diplôme d’Etudes Collégiales – (Equivalent to Associates Degree) Languages: Bilingual and Proficient in both French and English.

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