Tarique Hassan

646-***-**** ad48za@r.postjobfree.com

https://www.linkedin.com/in/tarique-hassan-5bb4a8b4/

https://trailblazer.me/id/thassan

Software Quality Assurance Analyst/ QA Tester/ Senior QA Analyst/ QA Lead/ Agile Tester/ Manual Tester/ Salesforce CRM Analyst/ Tester

An ISTQB certified professional with over 7 years of experience in software quality assurance and testing, specializing in requirement analysis, system test planning, test design, system integration, and production support. Possesses strong test management skills and experience leading large cross-functional teams. Seeking a challenging position to apply analytical and problem-solving skills towards improving QA processes and achieving corporate goals.

AREAS OF EXPERTISE

Total Years

Last Used

Black Box testing, Manual testing, Automated testing

7+

2023

Manual testing tool like HP ALM,Test Rail, TFS

7+

2023

Defect Tracking Tool like Jira, TFS and VSTS

4+

2023

Automated testing tool HP Quick Test Pro (QTP)/UFT

6+

2023

Backend testing using SQL in Oracle Database, DB2, MS SQL Server.

7+

2023

Creating Test Documents like Test Plan, Test case, Test data, Test scenarios

7+

2023

Agile (Scrum), Waterfall

7+

2023

Salesforce CRM

4+

2023

User Acceptance Testing (UAT)

4+

2023

QA Manager/ QA Lead experience

3+

2023

PROFESSIONAL AFFILIATIONS

ISTQB Foundation Level Certified

2015

ISTQB Advanced Level Certified

2015

Scrum Master Certified (ISI)

2015

Certified Mobile Application Tester (IMTQN)

2015

Certified SQL Developer

2022

PROFESSIONAL EXPERIENCE

PMIC New Berlin, NY

Lead Test Analyst II Oct 2020–Present

Working in an Agile environment on both internal and external projects to update applications.

Providing guidance on grooming, story pointing, and prioritizing user stories for current sprints.

Collaborating with Product Owner, Business Analyst, and Developers to identify gaps in user stories and testing processes.

Managing onshore and offshore teams for test design, story mapping, test execution, daily status calls, and change control.

Testing Policy, Billing, Claim, Ratings, and Database using both manual and automated methods.

Attending project-related meetings to provide input on project initiation.

Conducting all kinds of testing, including Black Box testing with offshore test members and onshore developers, smoke testing, regression testing, ad-hoc testing, functional testing, and sanity testing to maintain quality.

Supporting UAT process with test case review, update, and clarification.

Communicating with Business for production and patch testing along with Out of Bound Release.

Working with Business to improve user experience for various internal and external applications.

Leading multiple projects and working with cross-functional teams for 3rd party integration validation and API calls.

Conducting various knowledge transfer sessions for enhancing team members' input and output.

Establishing testing processes and guidelines for organization-wide standardization of testing and documentation.

Ensuring bugs are logged on time with proper information that includes steps to reproduce.

Conducting daily stand-up meetings and assigning various tasks to team members in the absence of the Scrum Master.

Reporting weekly basis on testing results along with dashboard mapping and creation.

Actively leading test process initiatives along with mobile testing with developer tool and real devices.

Designing and implementing a defect classification scheme.

Ensuring proper communication within the test team and other stakeholders.

Organizing and leading risk management activities and using risks to drive test planning and reporting.

Scheduling and facilitating Scrum ceremonies (stand up, poker, planning, demo, retrospective, etc.).

Removing impediments to the development team's progress.

Working with the Product Owner to refine and prioritize the backlog.

Responsible for planning sprints based on backlog priority and development team velocity.

Assisting in gathering requirements and creating user stories.

Helping to establish the definition of done (Acceptance Criteria) for user stories.

Building high-performing teams and leading Agile project coordination to support various upstream and downstream teams.

Serving as the servant leader for the team to ensure clear communication and organization of the team.

Engaging stakeholders, contributors, and technical resources to analyze user needs and resource limitations.

Serving as a knowledge source within project teams as assigned.

Communicating committed stories for the upcoming sprint to backlog owners and stakeholders.

Tracking and producing key metrics.

Testing Microsoft Dynamics CRM system as per user stories

Supporting by testing both Patch and prod testing during off hours monthly.

Performing update of Regression automated script with UFT and executing as well.

PVH New York, NY

QA LEAD SFDC Sep 2019–Oct 2020

Worked as a SFDC QA Lead in Retail & Ecommerce domain application.

Managed Daily Call, Mid-Day Call, End Of day Call meetings to track the progress of testing activities by On-Shore and Off-Shore team members.

Assigned tasks to On-Shore and Off-Shore team members to expedite the work progress of testing activities.

Attended meetings with BU to understand business requirements.

Tested various enterprise-level systems such as Ecommerce, POS, SFMC, SFSC, and Database.

Performed End to End testing to validate systems stability.

Performed Regression cycles to validate each system is functioning properly as standalone as well as a whole.

Created test process related documents such as Test Plan, Test Scenario, Test Case.

Execute planned test cases for various test suites to validate Requirements.

Provided KT sessions among test team members for both On-Shore and Off-Shore team members to speed up capabilities.

Tested various journeys for Ecommerce products in SFMC to trigger Campaign email and created various campaigns in SFMC Journey Builder.

Tested email content prior to sending in Email Studio and after sending as well.

Worked with SFMC Data Extension to create Data Extension and load Data in SFTP server.

Worked with SFSC to validate Ecommerce and POS orders when updates were made in the database to reflect data mapping.

Used SFTP tool to upload large data files to have the team’s access to large data files.

Used Jira for Defect logging and tracking & reporting.

Utilized ALM Octane to create gherkin test scenarios and test cases and mapped them to Jira.

Created Excel and word documents for traceability to keep track of daily progress of testing tasks activities.

Worked on UAT sessions to mitigate the issues at hand and validated UAT testing.

Worked on Retail Software testing primarily various Physical components such as Terminal, Display Pole, Printer, Barcode Reader, Hand Held Devices, Cash Register, and Magnetic Swipe Reader (MSR).

Performed Application and Enterprise level testing to validate software and its output accurately.

Berkley One New York, NY

Lead QA / Senior Software Analyst Feb 2018–Sep 2019

Collaborating with Business Analysts and Underwriters to understand product, business rules, and end-user needs.

Analyzing functional and non-functional requirement documents and aligning them with project goals.

Developing test scenarios, test cases, and test data to ensure full coverage of business requirements.

Working with developers to discuss defects and their reproducibility, status, severity, and priority.

Conducting various types of Black Box testing, including assembly, functional, non-functional, integration, smoke, ad-hoc, exploratory, system, regression, and UAT testing.

Retesting defects for fixes and modifications, along with regression testing to check for impacts on other areas of the application.

Working with Salesforce CRM application to improve the policy creation process for CSR.

Performing smoke testing and ad-hoc testing to check the stability of the deployed build.

Conducting interface testing for 3rd party application integration and data pre-filing to perform UAT for business user’s acceptance.

Participating in Scrum Calls, Issue Triage, Peer Review, Demo, Retrospective, Release, and Hot fix meetings.

Working with complex business insurance rules and rating for validation across the application during policy creation.

Logging and utilizing issues in Jira and generating reports for defects for each pre-release.

Working with onshore and offshore models in various environments, including QA, UAT, model, and hot-fix.

Assisting the QA manager in mitigating risk and analyzing issues, and updating all defect-related tickets after retesting along with status.

Maintaining SharePoint for conventional project documents uploading and updating.

Writing queries for backend data validation and manipulation.

Providing feedback at product development meetings based on experiences and observations.

Guiding offshore team members for testing and tool utilization for various metrics maintenance.

Standardizing ticket-logging processes and creating UI/UX checklists for UI validation.

Conducting mobile testing with various devices such as iPhone, Android, iPad, and emulators.

New York Life Insurance CO. Jersey City, NJ

Senior Salesforce QA Analyst Jun 2017–Feb 2018

Collaborated closely with business analysts, developers, product owners, and multidisciplinary teams across software development and testing life cycle for Salesforce CRM and web applications for NYL

Worked as an analyst and tester in Sales Force (Lightning/Classic) on multiple projects simultaneously to improve work processes for various internal roles with different validations

Worked with UAT team to ensure NYL insurance application functioned properly as per user stories

Actively used Rally test management tool to write/design manual test cases, update test cases and execution results, manage test scenarios, log defects, retest defects, and create reports

Used in-house automation tool for automation scripts and regression testing

Conducted backend testing using MS SQL server with basic and complex SQL queries, joining, operators, functions, and syntax

Attended various meetings including release and sprint planning, daily standup, demo and retrospective, peer review, and defect review

Conducted Functional, Integration, Regression, Smoke, End to End, Ad-hoc, System, and User acceptance testing

Provided training to new joiners and transferred knowledge to existing team members

Additional role as user story manager to manage the testing team, maintain communication with development and offshore teams, and provide updates on product-related information

Collaborated on user story management by managing all user stories, assigning to team members, collecting estimations, tracking progress, and providing a clear concept of the application

Played an active role in change management process and utilized best approaches for implementing products in Salesforce cloud technology.

Symbotic Boston, MA

Integration Test Engineer Nov 2016–May 2017

• Analyzed and validated requirements and use cases for a warehouse inventory management application for a robotics product and its workflow. • Developed test scenarios and cases in Excel for requirement validation in various testing cycles.

• Created test data based on acceptance criteria for front-end and back-end data manipulation validation, using production-level data when necessary.

• Conducted various black box testing types including functional, integration, ad-hoc, smoke, regression, and UI/UX for non-functional testing.

• Validated integration points for component maturity and integrity of robots, testing functionality such as product dropping, picking, LHD, P&D, BCR, and conveyors.

• Worked with Control Center UI to drive robots for picking up and dropping off warehouse deliveries using inbound and outbound methods.

• Defined objectives for robots to change levels, detect case edges, slow down, relocate from one charge station to another, and reboot.

• Used Jira for developing test scenarios and cases, storing user stories, defect tracking, and issue logging. Used Slack and Jabber for internal chatting and Outlook for email communication.

• Attended daily stand-up meetings, demos, retrospectives, and KT sessions to discuss issue mitigation and general discussion of issues.

• Worked with log files using UNIX command shell and collaborated with a large team within the same complex.

NBTY Long Island, NY

QA LEAD Oct 2015–Oct 2016

Collaborated with project team to understand business environment and gather detailed testing requirements for SFDC CRM application for internal users.

Tested SFDC CRM for internal users such as CSR, CSR Managers, and Account Managers using role-based testing and testing various object types (Lead, Contact, Account, and Opportunity).

Reviewed and validated business requirements and specifications changes, designed testing scenarios and test cases, and collaborated with development teams for test case sign-off.

Tested extensively ASP .NET application for internal users, including Assembly, Smoke, Functional, Integration, Regression, and System Testing.

Supported business users during user acceptance testing, monitored defects, and collaborated with team to resolve discrepancies and escalate issues.

Performed black box testing including functional, integration, regression, smoke, back-end, exploratory, and risk-based testing.

Automated regression and functional testing using QTP and mentored junior team members for skill development.

Used Orderhive order management software to manage orders in bulk, clone repeat orders, add due dates and tags, create POs for out-of-stock items, add comments/instructions, and download/print invoices.

IIN: Integrative Nutrition New York, NY

QA Analyst Team Lead May 2014–Sep 2015

Reviewed user stories thoroughly for various sprints and releases using Agile methodology.

Distributed tasks among team members, motivated them, and participated in Q&A sessions.

Collaborated closely with team members to address problems and mitigate misunderstandings.

Worked with developers and BA to better understand the business process and flow.

Designed manual test cases and reviewed them with other testers, Scrum masters, and product owners.

Attended various meetings such as kick-off, product backlog, daily scrum, sprint planning, demo, and retrospective.

Conducted manual testing including integration, functional, smoke, ad-hoc, regression, and UAT testing.

Used Jira to create subtasks, issues, tests, and log daily work time.

Wrote queries using inner, left outer, right outer, and full join.

Mentored junior QA and worked on cross-functional teams.

Created scripts with descriptive programming using QTP.

Conducted functional, GUI, and usability testing on mobile applications.

Performed regression testing after defect fixes and modifications.

EDUCATION

Bachelor of Science Charter university 2007

PROJECT ENVIRONMENT

Application Types

Retail, Finance, Insurance, AI

Methodologies

Agile (Scrum), Waterfall

Operating system

Windows, iOS, Unix, Android

Application Language

.Net, HTML, XML, HTML5, CSS, JAVA, J2EE, C#, C++

Scripting Language

VB Script

Test Management Tools

HP QC/ALM, Jira, TFS, MTM, VSTS, Test Rail

Defect Tracking

QC, Jira, TFS,ALM Octane

Automation Tool

HP QTP/UFT

Databases

Oracle, MS SQL Server, AS400, Safetech, AgileOne

Testing

Black box, Functional, Non-Functional

CRM (Cloud application)

Salesforce.com

Others

MS Office, Lync, Skype Business, Visual Studio, SharePoint, NB20, Slack, Jabber, Outlook, light shot.

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