**** ******* ***. ******** *******, CO *****

ad48z2@r.postjobfree.com

ARLENE C. ADIOVA

OBJECTIVE:

I will use my extensive housekeeping supervisory and management experience to develop superior customer relations and administrative skills.

PROFESSIONAL SUMMARY:

Excellent interpersonal skills. Adapt at working within company systems and procedures. Functions well independently and as a team member. Superior customer service, especially customer problem resolution and essential follow through. Detail and goal oriented. Functions well in a high stress atmosphere. Skilled in utilization of various computer systems Understands functions of housekeeping and maintenance in a supervisory capacity.

EMPLOYMENT:

Wait Staff – October 2023–Present–United States Airforce Academy – Colorado Springs, CO

Familiarize with menu prior to opening. Secures clean linen and silverware depending on the menu and food to be served. Sets assigned tables. Performs other related duties as required.

Team member – April 2022–Present–Charley’s Cheesesteaks American Restaurant – Ramstein, GERMANY

Take customers’ orders in a timely fashion dealing with all forms of payments. Prep and prepare food orders while providing excellent customer service.

Shopper – June 2021–January 2022–Amazon/Whole Foods Market – Colorado Springs, CO

Complete customers online orders in a timely fashion. Package correctly by following proper procedures.

OR/ASU Housekeeping Aid - USAFA (Air force Academy Hospital) - June 2021- January 2022- Colorado Springs, CO

Government contractor in janitorial services. Help to ensure the facility is well maintained for patients, staff, and visitors. Cleaning patient rooms and/or assigned areas. Assist in turning over OR suites.

Executive Housekeeper- April 2021- August 2021- Fairfield Inn by Marriott- Colorado Springs, CO

Overall cleanliness and quality of the hotel to the highest standard. Manage housekeepers daily to ensure daily productivity. Ensuring cleanliness quality standards of guest rooms, public spaces, restrooms, and offices.

Food Service – March 2021- April 2021- Fountain Valley School – Colorado Springs, CO

Worked Saturday and Sunday preparing, presenting, and serving food as needed.

Environmental Ambassador – November 2020 – November 2021– St. Anthony Hospital (Sodexo) – Lakewood, CO

I would assist when sort staff in three different departments: Food delivery for patients, patient transport, and housekeeping department. housekeeping department includes OR, ER, and discharge of patients.

Shopper – August 2020– November 2020 –Amazon/Whole Foods Market – Lakewood, CO

Complete customers online orders in a timely fashion. Package correctly by following proper procedures.

Visual Inspector/Packer 1 – February 2019 – July 2020 – Schott Pharmaceutical - Lebanon, PA

Packaging by performing customer specific packing procedures. Packs products of acceptable quality based on customer accepted criteria. Working in quality by monitoring product quality, Communicate, documents, and reacts to problems.

Quality Control – March 2016 – February 2019 – Millet Plastic INC. - Lebanon, PA

In charge of visually inspecting items for any imperfections, packaged acceptable items after inspection, boxed items or bagging items according to specifications, clean room environment- follow all protocols and procedures when entering the clean room. Proper attire always needs to be worn into the clean room.

Food Server – February 2016- October 2019- Cedar Crest School District- Lebanon, PA

Prepared work areas, restock service stations, prepare, and serve food and drinks, answer questions, clean tables and dining areas and take payment for cafeteria items.

Director of Housekeeping - March 2015-August 2015 Crowne Plaza -Harrisburg/Hershey, PA

Overall cleanliness and quality of the hotel to the highest standard. Manage housekeepers daily to ensure daily productivity. Ensuring cleanliness quality standards of guest rooms, public spaces, restrooms, offices, banquet/meeting rooms/conference rooms manage recruit interview and train team members. Manage and ensure proper usage of chemical and cleaning supplies by monitor usage, providing proper training and ensuring proper labeling of hazardous supplies in accordance with F/S/L and company regulations.

Environmental Services/Custodial Manager-SODEXO – December 2013- March 2015 Pinnacle Hospital- Harrisburg, PA

Charged with functions such as cleaning, sanitizing, laundry, pest control and housekeeping/Responsible staff and working conditions, train evaluate and terminate employees and schedule shifts. Training entails instructing staff on cleaning and sanitations standards as well as proper mopping and cleaning methods, may need additional training on procedures in specific departments such as pediatrics and surgery. It also includes safe bagging and disposal of waste, used towels and sheets and informing the staff of hospital, other institutional policies. Oversee the facility’s compliance with occupational safety regulations and inform workers of potential hazards in cleaning supplies. This includes providing information on Material safety data sheets. Inventory oversight supplies such as chemicals, disinfectants, detergents and mops to clean surfaces, mirrors, sinks and other parts of the facility.

Room Inspector Supervisor- May 2013-January 2013 Sheraton Hotel- Harrisburg/Hershey, PA

Function as Supervisor Housekeeper. Check all rooms daily for 100% cleanliness compliance. Input clean rooms into computer system to ensure accurate room availability for front desk. Complete monthly linen inventory and bi-weekly guest supplies inventory. Oversee Maintenance department, verifying completion of work orders in the required time frame, and handle follow-through with guests when needed. Function as Supervisor on Duty when Manager is absent. Handle all preparations and setup of meeting rooms and meet all guests’ requests while they utilize the space Demonstrate developed skills in handling irate guests with positive turnout and the ability to ensure customer return by follow through.

Executive Housekeeper August 2012- March 2013 Crowne Plaza Hotel and Resort- Harrisburg/Hershey, PA

Overall cleanliness and quality of the hotel to the highest standard. Manage housekeepers daily to ensure daily productivity. Ensuring cleanliness quality standards of guest rooms, public spaces, restrooms, offices, banquet/meeting rooms/conference rooms manage recruit interview and train team members. Manage and ensure proper usage of chemical and cleaning supplies by monitor usage, providing proper training and ensuring proper labeling of hazardous supplies in accordance with F/S/L and company regulations. Monitor and develop team member performance, scheduling, counseling and evaluations and rewards and recognition.

Executive Housekeeper August 2009-August 2012 Wyndham Garden Hotel Harrisburg, PA (Twin Tier Hospitality)

Manage supervision and all direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are manage housekeepers to ensure daily productivity and 100% compliance of all Wyndham standards. Handle monthly inventory of linen and supplies, call in weekly orders of supplies needing replenished. Daily distribute and delegate workload, reduce hours as needed to guarantee maximum production and guest satisfaction. Maintain an orderly lost and found/Plan, organize and monitor ensure compliance with quality assurance standards set by hotel/continues visual inspections of guest rooms, public space, laundry, barista etc.

Executive Housekeeping (Columbia Sussex) - Dec. 2006- August 2009 Courtyard Marriott Harrisburg, Hershey, PA

Manage housekeepers to ensure daily productivity and 100% compliance of all Marriott standards. Complete Daily Rooms Cleaned per Hour report for review by General Manager. Handle monthly inventory of linens and supplies. Call in weekly orders of supplies needing replenished. Analysis of GSS scores to identify trends and areas to improve upon. Implement procedures to raise GSS scores and lower expenses for supplies. Reduce hours as needed to guarantee labor budget is met. Execute all human resource functions within the department of housekeeping. Track hours worked by employees in department and turn pay sheet report at end of week. Maintain an orderly lost and found. Assist departments as needed, front desk, maintenance, kitchen, and banquet.

Supervisor Housekeeping (Columbia Sussex) - May 2006 – Dec. 2006 Courtyard Marriott, Harrisburg/Hershey, PA

Function as Supervisor Housekeeper. Check all rooms daily for 100% cleanliness compliance. Input clean rooms into computer system to ensure accurate room availability for front desk. Complete monthly linen inventory and bi-weekly guest supplies inventory. Oversee Maintenance department, verifying completion of work orders in the required time frame, and handle follow-through with guests when needed. Function as Supervisor on Duty when Manager is absent. Handle all preparations and setup of meeting rooms and meet all guests’ requests while they utilize the space. Demonstrate developed skills in handling irate guests with positive turnout and the ability to ensure customer return by follow-through.

Supervisor Housekeeping - August 2003 - April 2006 - Silverton Casino and Lodge - Las Vegas, NV

Functions include inspecting guest rooms and public areas to ensure that employees maintain quality standards; assisting in training employees in cleaning procedures, proper use of cleaning agents and equipment, and placement of supplies and amenities; and monitoring staff activity to ensure safe work practices.

Guest Room Attendant - May 2003 -August 2003 - Silverton Casino and Lodge- Las Vegas, NV

Clean and stock assigned rooms, suites to meet established cleanliness and quality standards. Make beds, clean rooms (bathroom, bedroom, sitting room, etc.), dust, vacuum, wash windows/tracks. Report maintenance deficiencies and remove trash, dirty linens, and towels and used amenities from rooms/suites. Check, stock, and transport supply cart. Conduct visual inspection of room/suite prior to completion.

Certified Nursing Assistant - March 2001-January 2003 - Enterprise Nursing Home - Enterprise, AL

Assist with the Activities of Daily Living.

COMPUTER SKILLS:

Word, Excel, Publisher, Windows 95, Windows 2000, Windows XP, UNIX, Novel, Fosse, Opera. Tele-tracking bed board. Adapt at learning custom software packages.

LANGUAGES SPOKEN:

English, Filipino (Tagalog)

REFERENCES:

Upon request.

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