**** ****** *****

Charlotte NC ***** C: 315-***-****

ad48yz@r.postjobfree.com

SUMMARY

My career interest is in Health Care. I have a few years of experience with Customer Service and dealing with different people. I am very serious about my job when I am I working. I work very hard to meet needs of any company I am working for and willing to learn more things. I bring effort and courage, I always want to go the extra mile to learn and make sure I am doing my job right. I am trying to get into the Health care/Customer Service field to help anyone who cannot help themselves, I will do my absolute best to fulfill my work.

WORK EXPERIENCE

Amazon Delivery Driver 3/2023 – present

Deliver customer packaging to designated areas, maintaining a hand held device to navigate to different locations.

Remote Customer Service/Dispatch

CAMKASS1 LLC 05/2020 – 03/2023

Taking Inbound calls from Medicaid patients to Reserve Medical Transport for Medical Appointments

Home Health Aide - Part Time

Nursecore - Syracuse NY 02/2019 – 04/2020

Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.

Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.

Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.

Advises on nutrition, cleanliness, and housekeeping.

Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.

Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.

Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

Enhances service reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Home Health Aide

The Nottingham, Jamesville NY 04/2018-02/2020

Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.

Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.

Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.

Advises on nutrition, cleanliness, and housekeeping.

Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.

Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.

Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

PBX operator 03/2017-08/2018

Del Lago Hotel Resort & Casino-Waterloo NY

Answered the phone for the resort and casino for lost and founds.

When housekeeping is needed, alerted the hotel clerks.

Room reservations and restaurant reservations.

Suburban Propane-Customer Service Representative 11/2016-02/2017 Aerotek-Syracuse NY

Made inbound calls for information on propane as well as selling the product.

Took billing information to pay for the propane servicing.

Appointment setting for our employees to go to their homes to fix or install propane.

Customer Service Representative Syracuse NY

Medical Answering Service –Promoted to permanent 09/2014-10/2016

CPS Recruitment –Temp Agency

Club Demonstration Services – Food Prep

Ramada Inn – Banquet Server

WOOOSH – introduced new parking meter app

COSCOS – Grand Opening Camillus store

HomeAgain – Help track lost animals

Software Representative - (Seasonal) 01/2012- 04/2012

Sutherland Global Services-TurboTax-Syracuse NY

Billing information to make payments using our software.

Help place information on the tax forms correctly.

Selling the software to new customers.

TRAINING & EDUCATION

Health Train Program 09/2018-10/2018

SUNY EOC, Syracuse, NY

Personal Leadership and Professionalism Training: F.Firari curriculum

Healthcare Industry Orientation, Job Readiness, Team Building, Leadership Skills, and Financial Literacy

SKILLS/STRENGTHS: I have strong computer software skills in customer service work. I am also trained in First Aide for health care and I have taken an in-service for Peregrine Senior Living. Strong communication skill.

REFERENCES

Professional

Wendy Ford (Owner) CAMKASS1LLC 680-***-**** ad48yz@r.postjobfree.com

Mykal Odom

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