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Customer Service A Team

Location:
Brampton, ON, Canada
Posted:
April 24, 2024

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Resume:

SUSANNA ASANTE

** ******** ***, ********, ** L*Y 4R4

Cell: 437-***-****

Email: ad48yv@r.postjobfree.com

OBJECTIVE:

To enhance my knowledge base to better develop my skills for the next chapter in my career, by continuing to make a significant contribution and impact in the overall success of your organization.

HIGHLIGHTS OF QUALIFICTAIONS:

An outgoing individual with well-honed organizational, labor and teamwork skills.

Enthusiastic and team-driven with experience working in a fast-paced environments.

Very good interpersonal skills, excellent time management and problem- solving skills.

Organized and dependable individual successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Determined to strive for excellence to achieve and exceed expectations.

Passionate and driven to succeed in building relationships.

Committed to the overall organizational mission statement.

SKILLS SUMMARY:

Communication skills

Organizational skills

Customer Service skills

Leadership skills

Manufacturing skills

Assembly skills

Packaging skills

TECHNICAL SKILLS SUMMARY:

Operating Systems: Windows 2000/2003/XP/7/8

Applications Software: Microsoft Office 2003/2007/2010

Warehouse Management Software: PKMS / Labor Management System

Warehouse equipment: Pump truck / RF Scanner / Robotic system

EXPERIENCE:

VF Canada – Picking / Packing Department (Full Time - Team Leader)

Jan 2023 – Present

Conduct daily start-up meetings, organize, and plan daily assignments to help meet daily operational needs.

Train and develop new associates in the standard operating procedures (SOP’s) for their job specific role.

Lead and supervise a team of associates to foster a collaborative and high performing work environment.

Provide guidance, support, and mentorship to high potential associates.

Oversee and monitor day to day operational needs.

Collaborate with supervisor to develop and implement strategic plans for success.

Build and maintain a strong relationship with associates to address any needs or concerns that may arise.

Maintain the site’s housekeeping standards.

Communicate effectively to manage expectations and provide regular updates.

Establish and monitor key performance indicators (KPI’s) to evaluate the team’s performance and implement corrective actions.

Drive continuous improvement initiatives to enhance the overall service quality.

Christie Lite’s – (Team Member)

Jan 2022 – Jan 2023

Checked packages and merchandise for damage and notified vendors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Loaded, unloaded, and moved material to and from storage and production areas.

Collaborated with various departments to manage timely delivery of orders and avoid delays.

Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Unpacked and repacked items in different quantities and configurations for shipment.

Assisted in receiving, stocking and distribution of merchandise.

Surrounded items in cling film, padded blankets, and tape to protect from damage.

Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Operated equipment while observing standard safety procedures.

Maintained clean, orderly work environment free of hazards.

Consistently lifted materials weighing as much as 15kg

Maintain the site’s housekeeping standards.

Ghana Health Services - Nurse Assistant

April 2017 – Sept 2021

Assist nurse in providing patients care including but not limited to, bathing grooming and feeding.

Monitor and record vital signs and report any deviations to the nursing staff.

Help patients with mobility issues and ensure that they are safely repositioned and assist with transfers.

Collaborate with healthcare team members to implement and follow individualized care plans.

Aid patients in activities daily; dressing, toileting etc.

Foster a compassionate and supportive environment for patients and their families.

Communicate effectively with patients, addressing their concerns and providing emotional support.

Report observations and patient interactions to the nursing staff for comprehensive care planning.

Assist in the setup and operation of medical equipment as directed by health care professionals.

Ensuring cleanliness and functionality of equipment and report any issues promptly.

Maintain accurate and detailed records of patient care activities.

Document changes in patient condition and report them to the head nurse.

Adhere to infection control protocols including proper hand hygiene and use of personal protective equipment.

Attend team meetings and contribute insight for improved patient outcomes.

Collaborate with nurses, physicians, and other health care professionals to ensure coordinated patient care.

Assisting and taking care of newborns and infants as needed.

EDUCATION:

Diploma in Nursing at Community Health Nursing College - Ghana: Sept 2014 – Nov 2016

REFERENCES UPON REQUEST



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