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Customer Service Call Center

Location:
Hamilton, NC, 27840
Posted:
April 24, 2024

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Resume:

Myesha Faison

***** ** *** *** • Hamilton, NC *7840 • 252-***-**** (mobile) • ad48yo@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A highly knowledgeable and results-oriented professional dedicated to providing outstanding services. Dependable and organized team player with the ability to communicate effectively and efficiently. Skills are as follows:

●Goal-Oriented

●Resource Agent

●Attention to Detail

●Quick Learner

●Dependable

●Organized

EDUCATION AND TRAINING

●Chowan University, Murfreesboro, NC

Bachelor of Science, May 2023 – Criminal Justice

●Judicial Branch of NC General Court of Justice

Guardian Ad Litem D2, November 2022 - Present

PROFESSIONAL EXPERIENCE

Martin County School District, Martin County, NC

Substitute Teacher January 2024- Present

Supervise students. Manage classroom behavior. Interpret lesson plans.

Focus Services Call Center, Greenville, NC June 2023- December 2023

Customer Service Agent

Actively listen to customers to understand their concerns. Troubleshoot and provide information about their current plans & products. Identify and position new solutions and services that align with their needs. Navigate through multiple computer applications with speed and accuracy. Earned the rank of Top Mobile Seller.

Martin County Sheriff’s Department, Williamston, NC May 2022 – March 2023

Office Intern

Served as office assistant to staff and completed the following duties:

●Observed criminal investigations and court procedures

●Completed Administrative duties in the office, i.e., answered phones and sorted mail.

●Rode with the Patrol Division on service calls for observation

●Entered subpoenas, writs, and other documents into the system

Chowan University, Daniel Hall, Murfreesboro, NC Sept. 2021 - May 2023

Desk Assistant

●Answered and directed telephone calls.

●Recorded and disbursed messages to staff and students.

●Maintained and updated filing, inventory, and database systems using the computer.

●Opened, sorted, and routed incoming mail and prepared outgoing mail.

●Initiated repair and maintenance of office equipment.

Chowan University, Murfreesboro, NC Dec. 2020 – September 2021

Resident Assistant

●Facilitated the social, academic, and personal adjustment of students in the residence halls

●Developed and implemented a sense of community among residents within residence halls

●Served as a positive role model to residents

●Enforced rules and regulations of Residence Life

●Acted as a liaison between residents and college administration

●Checked campus identification in residence halls

Speedway Gas Station, Robersonville, NC June 2020 - August 2020

Cashier

●Welcomed and assisted customers with purchases, located items, and enrolled participants in the rewards program

●Operated the cash register, collected payments, and provided accurate change.

●Monitored sales events and added new merchandise

●Correctly verified customer identification for alcohol or tobacco purchases.

●Maintained high productivity by efficiently processing cash, credit, or debit and voucher program payments for customers.

●Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Private Care, Robersonville, NC May 2020 – April 2021

Personal Caregiver

●Prepared meals and fed the patient

●Bathed and clothed the patient

●Administered prescribed medication

●Practiced proper exercise with the patient

●Cleaned the patient’s home

●Spent quality time with the patient

Flagstone Foods, Robersonville, NC May 2020 – August 2020

Manufacturing Associate

●Prepared and assembled materials for production

●Operated production equipment in accordance with current manufacturing practices and standard operating procedures.

●Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas.

Bojangles’, Robersonville, NC Nov. 2019 – May 2020

Cashier

●Operated the cash register, collected payments, and provided accurate change.

●Worked closely with front-end staff to assist customers and maintain satisfaction levels.

●Learned the roles of other departments to provide coverage and keep the store operational.

EXTRA-CURRICULAR ACTIVITIES AND AWARDS

●Neobendict Scholarship Recipient

●Coop Challenge Scholarship Recipient

●CherryBomb Scholarship Recipient

●Chowan Alumni Scholarship Recipient

●H.E.L.P. CLUB Vice President

●Social Media Rep for Criminal Justice Club

●3.4 GPA ranked top 35%

●Alpha Lambda Delta Honor’s Society Member

●Alpha Phi Sigma Honors Society Member

●Pi Gamma Mu Honors Society Member

●Honor’s College Member

●Honors College Co-Service Project Committee

●Dean’s List Honoree Fall Semester 2020

●Dean’s List Honoree Spring 2020

●Dean’s List Honoree Fall 2021

●Dean’s List Honoree Spring 2021

●Dean’s List Honoree Fall 2022

●Dean’s List Honoree Spring 2022

●Alpha Lambda Delta Junior Sponsor

●Presidential Ambassador

CERTIFICATIONS

●Serve Safe

●ACT National Career Readiness (Silver)

PROFESSIONAL REFERENCES – AVAILABLE UPON REQUEST



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