**** ******* ** *****, ** ***** Home 708-***-**** Cell 205-***-**** ad48x5@r.postjobfree.com

Marlon Dean

Qualified, Self-Motivated Transportation and Logistics Professional

Objective

I am seeking opportunities to work for companies that offer growth and the chance to fully utilize my interpersonal, analytical and problem-solving skills. I am a professional that adapts easily and effortlessly to change. I am a proven leader and work well as a team member or independently.

Experience

1998-2005 FedEx Freight Chicago Heights, IL

Operations Supervisor

• Responsible for leading and developing a set directed, high performing, highly motivated airfreight team with emphasis placed on total customer satisfaction and growth. Both domestically and globally.

• Communicated, measured and monitored performance results to ensure quality and efficiency is maintained for new and existing customers.

• Reviewed all key performance statistics and report’s findings to the Divisional Manager.

• Participated in sale communications and minor global or domestic operations travel when appropriate.

• Negotiated pricing and adjusted margins to ensure profitability of our company. • Communicated company goals, expectations and division wide policies to team

with effort of motivating for alignment and performance.

• Responsible for continuous quality Improvements, developed and maintained a positive business relationship with customers, sales contractors, owner operators, and other service providers.

• Provide leadership, coaching and performance management to team of agents.

• Ensured action is taken to correct personal, service or staffing opportunities in an effective and collaborative manner with team.

• Followed up with customers, sales contractors, operators and division on service issues and sale opportunities as needed.

• Demonstrated flexibility in adapting to changing situations or obstacles maintains a level of self-awareness took an active interest in the concerns and feelings of others understands the impact of one's own actions and words: and demonstrated a responsibility for self-regulation.

2005-2011 Jan-Pro Cleaning Systems Burr Ridge, IL Owner Operator

• Responsibilitiesinclude formulatingpoliciesmanaging daily Operations.

• Evacuating the competition, understandingcustomersinsideandout andmaintaining orimprovingquality.

• Controlling costand addingnew features orproductstoservice.

• Workscloselywith certifiedtaxaccountantand qualifiedtaxattorney. • Leadeducateemployeeson safeworkpractices ensuring safework

procedures.

2012-2013 FedEx Freight Birmingham, AL Operations Manager

• Accomplishes warehouse operations human resource objectives by recruiting, selecting, orienting,training,assigning,scheduling,coaching,counseling, And disciplining employees: communicating job expectations: planning,monitoring, appraising, and reviewing job expectations: planning and reviewing compensation action, enforcing policies and procedures.

• Achieves warehouse operations operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production productivity, and customer-service standards; resolving problems; Complete audits; identifying trends.

• Maintains safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.

• Secures property by developing protection and access policies and procedures, coordinating patrols with security department.

2013-2014 Vitrine Express Atlanta, GA Operations Manager

• Setting up outbound

• Rebuild company Image and overall Process of Freight Handling. • Implementing policy and procedures Employee handbooks.

• Utilize direct loading processes to ensure customers’ freight is picked up and processed for timely delivery.

• Ensuring Goals are being met.

• Ensures a consistent high level of quality, productivity, confidentiality, safety, and security. Coordinate a variety of services to provide a successful work environment.

2014-2024 AAACooper Chicago, IL Operations Supervisor\City dispatcher\inbound supervisor\linehaul coordinator\inbound planner\outbound planner

• Lead Educate and Develop new employees

• Plan daily manpower needs to ensure Customers freight is picked-up and delivered timely and damage free

• communicate with dispatch at various times to coordinate the movement of trailers

• conduct safety meetings and facilitate quality group meetings • Monitor and analyze all opportunities to improve efficiencies • Monitor dock to ensure proper loading techniques

Education

1994-1998 Stratford Career Institute Washington, DC High School Diploma

• Leadership Achievement Award

Skills

Managing Processes, People management, Supervision, Data Entry Skills, Data Entry Management, Data

Processing Dependability, Reporting Skills, Analyzing Information, Dealing with complexity,

Deadline-Oriented.

Reference

Dennis Moriarty 708-***-****

Dave Boyle 708-***-****

Frank Hurst 973-***-****

Mike Walker 847-***-****

Richard Knight 678-***-****

Todd Bloomquist 312-***-****

Jerome Scott 815-***-****

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