Keerthi Bathula

Edmond, OK, USA P: +1-572-***-**** ad48wy@r.postjobfree.com

OBJECTIVE

Recent graduate with a Master’s degree in Engineering, eager to kickstart a career in Product Management. Possessing a solid foundation in product development concepts gained through coursework and internships, I am equipped with the analytical skills, creativity, and drive to excel in an Associate Product Management role. I am eager to apply my academic knowledge and passion for innovation to contribute to dynamic teams, learn from seasoned professionals, and actively participate in shaping innovative products that meet market demands and drive company growth.

EDUCATION

Oklahoma Christian University Edmond, OK

Master’s in Engineering (Aug 2022- Dec 2023)

Relevant Coursework: Image Processing, Software Systems Engineering, Systems Engineering, Operation Research-Tools

Nimra Women’s College of Engineering and Technology Vijayawada, India

Bachelor of Technology in Computer Science and Technology (July 2010 – May 2014)

Jawaharlal Nehru Technological University Kakinada

WORK EXPERIENCE

Be Best Consultants Vijayawada, India

Lead – Programs Consultant (Jan 2017 – July 2022)

Work with the team to provide exceptional customer service to our clients. Help clients with inquiries, concerns, and requests in a professional and timely manner.

Conduct outbound calls to follow up with clients as necessary.

Assist customers in obtaining essential information and documents, conducts interviews to obtain pertinent information from clients.

Enter and retrieve information from the case management system; receive and scrutinize documents, including customer verification.

Responsible for the completeness and accuracy of student financial aid records in accordance with federal, state, and institutional regulations/policies.

Assume the role of a spokesperson for transformation and exert influence over leadership communication with stakeholders, develop messaging and collateral that facilitate the development of user experience sentiment within the organization.

Establish and maintain strong relationships with senior stakeholders across the organization and ensure alignment and collaboration on OCM and digital enablement activities and outcomes.

Created knowledge base of 60 internal resources, improving onboarding and reducing time spent per project on administrative tasks by 40%

USA/UK Client Marketing Coordinator (June 2014 – Jan 2017)

Developed printed marketing materials and professional recruiting displays for potential clients

Implemented a plan of action that includes working with department chairmen and the relevant academic schools to guarantee an efficient graduate admissions process.

Engage in active participation in methods that result in higher year-over-year student retention, which will raise the graduation rate, in coordination with other University institutions.

Ensured high-quality application experience by ensuring that staff maintain accurate records and promptly respond to inquiries from incoming and current students, as well as the current team.

Maintained clear, effective, and consistent communication with multiple internal and external entities.

Effectively established and sustain relationships with leadership, and staff, as well as client representatives.

VOLUNTEERING & UNIVERSITY PROJECTS

BUSINESS DEVELOPMENT PROJECT – Lead (Jan 2023 – May 2023)

Kaizen – Akron Children’s’ Hospital

Lean Solution Tools & Action Steps, streamlined the roadmap planning process thereby making the workflow 20% more effective.

Rearranging the production layout to streamline patient placement and transfer process, and identify OFIs for short/long term unit enlargement expanding the hospital's units to accommodate more patients

FPY - Integrated lean project delivery to reduce waste and improve the patient experience

Target Value Design (TVD) and 5s to improve efficiency and reduce waste via Phases: Project Definition, Design, Supply, and Assembly.

LSS tools and actions to reduce Ambulatory Surgery time: Process Mapping, VSM, Standard Work, 5S, Poke-Yoke & Team-based problem solving.

COMMUNITY PROJECT – ELWIS Web Services (Feb 2020 – August 2020)

Organized and conducted month to month gatherings with city committee officials and political pioneers to raise funds for city reusing activity

Produced 50+ donors through cold call deals and orderly e-mail outreach; qualified leads based on industry and area

Elevated customers satisfaction rate by 18% by ensuring top-notch support and follow-ups.

ADDITIONAL

Technical Skills: Software Development Life Cycle (SDLC), Microsoft Project, SQL, Proficient in MATLAB, Python, Excel

Languages: Java, JavaScript Python, C#, SQL, C++

Certifications & Training: Online Course in Project Management, AWS, Azure

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