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Simarpreet Kaur

ad48wl@r.postjobfree.com

365-***-****

Toronto, Canada

Senior Business Analyst - Agile Practitioner - Certified Scrum Master Experienced Business Analyst and Agile practitioner, holding certification as a Scrum Master, with a broad-ranging expertise spanning the Retail, Telecommunications, and Insurance sectors. Professional Summary

• Energetic and outcome-focused Senior Business Analyst with over 6 years of professional experience

• Certified Scrum Master with a background in Agile and Waterfall methodologies across diverse sectors including Retail, Insurance, and Telecom

• Proficiently deploying tools to support environments, streamline workflow, optimize planning, and contribute to achieving technology deliverables

• Extensive knowledge of all the phases of SDLC, with comprehensive expertise in Requirement Gathering, conducting Feasibility Analysis, proficiently documenting and delivering Business Requirement Documents (BRD - Functional, Non-functional and Business requirements), and creating User Stories

• Worked with the Scrum Master to lead Scrum Ceremonies and related meetings, ensuring the Scrum team received timely updates on weekly and monthly work progress

• Implemented a combination of Software as a Service (SaaS) platforms to enhance organizational effectiveness and streamline operations, contributing to project success

• Proactive and self-driven individual with strong teamwork capabilities

• Utilize analytical thinking and numerical analysis to solve problems

• Productive in a team environment

• Takes responsibility for driving business progress through innovative solutions

• A dedicated team member with exceptional time management, analytical thinking, interpersonal, behavioral and negotiation skills

• Proficient at effectively engaging with diverse stakeholders to advance the organization's objectives

• A versatile professional with strong verbal and written communication skills, coupled with extensive experience in utilizing a diverse range of BA tools and techniques to accomplish tasks effectively Skills

• Analytical Skills: Requirement analysis, Data analysis, Problem-solving, Critical thinking, Root cause analysis, Market Research

• Business Process Modeling: Process mapping, Workflow analysis, Business process reengineering

• Requirements Gathering and Documentation: Requirement elicitation, User stories, use cases, specifications, Page 2

Requirement traceability matrix (RTM), RACI matrix, Risk Identification and Analysis

• Communication and Facilitation Skills: Stakeholder management, Workshop facilitation, Presentation skills, Interviews, Joint Application Development (JAD sessions), Active listening, Negotiation

• Project Management: Agile (Scrum, Kanban), Waterfall methodology, Planning and scheduling

• Quality Assurance and Testing: Test plans, test cases and test execution, User acceptance testing (UAT), Track Defects, API testing (POSTMAN) and System Testing

• Interpersonal Skills: Collaboration, Adaptability, Time management, Conflict resolution

• Technical Skills & Tools:

• Microsoft Office suite (Excel, Word, PowerPoint),

• Communication and collaboration platforms (Slack, Teams, and Zoom),

• Project management tools (Confluence, Jira, Trello, Azure DevOps Board), SQL, Power BI (Dashboard Creation)

• Design tools (Figma, Lucid Chart, MS Visio, Miro), Conceptual Diagram, Unified Modeling Language UML (Use case diagram, Process Diagram Activity Diagram, Flowcharts), Product Roadmap, Wireframing & Mockups

(Balsamiq, Axure RP, and Draw.io)

• Systems: ERP (SAP, Oracle JD Edwards), CRM (Salesforce, Microsoft Dynamics 365), Guidewire Career Experience

Senior Business Analyst at WALMART, Toronto February 2022 — Present

• Collected data and identified stakeholder needs through suitable elicitation methods

• Offered project evaluation and coordination to ensure successful project execution, working closely with the Project Management Office and Business Development Department

• Established and nurtured relationships and communication channels among stakeholders and cross-functional teams, fostering timely conflict resolution and enhancing process analysis and solution outcomes

• Created documentation for business requirements, use cases, software requirement specifications, and functional specifications for client application releases

• Crafted process and data models, utilizing Visio to generate workflow, Use Case based diagrams for Application process flow

• Collaborating with the QA team to prepare and document test plans for User Acceptance Testing (UAT) and System Testing, including generating test cases from business use cases

• Conducted strategic analysis, formulated business cases, gathered requirements from stakeholders utilizing suitable facilitation techniques, created SOWs, User stories with supporting documents such as Wireframes and UML Activity diagram, and successfully achieved project objectives within project constraints

• Gathered requirements to outline project scope for integrating systems with new enhancements and upgrades Senior Business Analyst at Rogers Communication, Toronto January 2021 — January 2022

• Developed test plans and strategies, crafted tailored test cases, and generated transactions to execute tests and Page 3

validate outcomes

• Assisted commercial teams as required during the implementation

• Scheduled deployments and managed change processes to guarantee enough time for delivery and communication regarding business process modifications, prepared affected employees, maintained facility documentation, and complied with change control standards

• Engaged in long-term customer relationship management, foreseeing and addressing underlying needs, and proactively enhancing value for products, services, and processes

• Consistent support and extensive experience with products and systems, diagnosing issues, and aiding in the development of solutions

• Collaborated with relevant technology users and teams to promptly resolve day-to-day processing challenges and issues, maintaining a high level of service with minimal disruption to the company and clients

• Conducted analysis of requirements for developing business processes and use cases. Evaluated the capabilities of the existing system and analyzed solutions through interviews, document analysis, requirements workshops, surveys, and site visits

• Operated within technical environments encompassing Visio, Microsoft Office Suites, GAP Analysis, JAD sessions, use cases, business process mapping of AS IS and TO BE Business Analyst at DESJARDINS INSURANCE, Toronto February 2019 — December 2020

• Created Business Requirement Documents (BRDs) to capture and precisely depict the descriptions of business activity processes

• Facilitated project kick-off meetings, established project objectives and scope, monitored risks and assumptions and meticulously managed project schedules

• Collected requirements utilizing various elicitation techniques such as workshops, interviews, and focus groups

• Collaborated with subject matter experts from the mainframe team to design AS-IS process flow

• Collaborated closely with solution designers and architects to clarify business requirements

• Conducted gap analysis to assess the compatibility of the existing system infrastructure with new business requirements

• Developed business relationships with vendors and offshore technical teams

• Assisted with QA teams on test cases, test scenarios and UAT test scripts

• Gathered and documented clear, concise business and functional requirements

• Created Use Cases and prepared corresponding use case diagrams

• Utilized MS Visio for creating business flow, Use Case, Sequence, and Activity diagrams

• Implemented JAD methodology to facilitate communication across different departments, stakeholders, and the IT development team

• Collaborated with the development and business units to ensure alignment of Test Scripts, Configuration, and Change Management plans with the functional requirements

• Assisted in conducting end user training sessions Page 4

Education

• Post Graduate Certification in Advanced Project Management and Strategic Leadership January 2017 — September 2018

Lambton College, ON, Canada

• Bachelor of Technology - IT, September

2010 — June 2014

Punjab Technical University, PB, India

Certifications

• CSM- Certified Scrum Master

• IIBA Agile Analysis Certification (AAC)

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