Theresa Ebohon, BS, MHA.

Cell: 910-***-****.

Email: ad48wf@r.postjobfree.com

Career Summary:

A highly experienced healthcare professional with demonstrated abilities to work with patient from diverse background. Highly proficient in the use of VA databases and manipulation of data based on need

Career Accomplishments

Management Analyst January 2020 – Present

VISN 5 VA Capitol Health Care Network,

Analyzes data to provide a clinical assessment and measurement of quality; including costs, utilization, and quality associated with the delivery of care at the patient level.

Interfaces regularly with Services Chiefs, line supervisors, and administrative personnel to keep current on any changes in Medical Center functions which may affect management information systems.

Identifies procedures done in each direct patient care unit, and determines the proper cost elements and relative value units (RVUs) for each procedure

• Developed analytical tools to identify, format, and reduce data for analysis, to provide information to management in an easily recognized format, or to assist other analysts.

Analyzed biweekly payroll records, supply utilization (pharmaceuticals, prosthetics, food provisions, etc.), equipment depreciation, allocation structures, contracts, and all other costs used in medical center functions.

Developed and use established analytical techniques and precedent studies to gather narrative or statistical information.

Research, identify, and implement required corrections to financial and workload capture structures by establishing appropriate interfaces in the database.

Performed system tests and validation processes to ensure that the system is properly functioning after each programming change.

Supervisor Program Analyst September 2018 – January 2020

Atlanta VA medical Center, Decatur, GA 30033

Analyzes data to provide a clinical assessment and measurement of quality; including costs, utilization, and quality associated with the delivery of care at the patient level.

Interfaces regularly with Services Chiefs, line supervisors, and administrative personnel to keep current on any changes in Medical Center functions which may affect management information systems.

Identifies procedures done in each direct patient care unit, and determines the proper cost elements and relative value units (RVUs) for each procedure

Collects and integrates information in patient databases, scheduling package, and other DHCP applications to validate productivity statistics in the DSS files

Program Analyst (Technical Career Fellow) September 2016 - 2018

Coatesville VA medical Center, Coatesville PA 19320

Analyzes data to provide a clinical assessment and measurement of quality; including costs, utilization, and quality associated with the delivery of care at the patient level.

Interfaces regularly with Services Chiefs, line supervisors, and administrative personnel to keep current on any changes in Medical Center functions which may affect management information systems.

Identifies procedures done in each direct patient care unit, and determines the proper cost elements and relative value units (RVUs) for each procedure

Collects and integrates information in patient databases, scheduling package, and other DHCP applications to validate productivity statistics in the DSS files

Advanced MSA - Specialty Clinic/PACT 11/2014 – Present

Fort Detrick VA CBOC

1433 Porter Street, Fort Detrick, MD 21702

Coordinated and performed a wide variety of support services essential to the orderly and efficient accomplishment of the work of the Clinic.

Worked with various administrative managers, outside of my assigned department

Insurance verification

Coordinated with the patient care team to review the clinic utilization by using various reports (e.g., clinic Utilization Statistical Summary)

Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.)

Worked with the orthopedic clinical and non-clinical team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.

Monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).

• Scheduled inpatient and outpatient appointments, utilizing an automated system

• Managed electronic wait list to verify and validate accuracy and resolve issues

• Managed veteran’s choice eligibility listing

Problem solved on operational issues or procedures in team meetings by providing resolutions to co-workers dilemmas

Followed up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.

Evaluated patient information and clinic schedule lists to determine whether patient is vested.

Educated providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

• Scheduled agency staff

• Trained fellow staff members

Attended meetings, recorded minutes, summarize points and issues discussed, distributed minutes and followed up on commitments. Performed patient scheduling responsibilities

Medical Support Assistant 03/2014 - 11/2014

W. G. (Bill) Hefner VA Medical Center

1601 Brenner Avenue

Salisbury, NC 28144 United States

Recorded a variety of physicians’ order on a timely basis to various charts, identifying various chemical compounds, symbols and abbreviations

Conducted staff education facility wide on Veteran satisfaction.

Completed requested forms, manually or using automated systems, for individual patient orders for blood work, X-rays, radiation therapy, respiratory services

Scheduled and coordinated appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled

Supervisor: Alice Ricks 704-***-**** (3647))

Health Technician 01/2013 - 03/2014

Mason City CBOC, Veterans Health Administration

520 South perice Mason City, IA 50401

Maintained files in paper forms and electronic databases containing patient’s insurance and demographic information using applicable standards

Interviewed each patient, for general medical and eye history, conducts reconciliation of current patient medications, and reviews medical records

Perform routine repetitive diagnostic tests and procedures such as venipuncture and electrocardiograms according to written protocol

Supervisor: Debbie Dow 641-***-****)

Certified Nursing Assistant 02/2012 - 01/2013

Presbyterian Healthcare, 200 Hawathorne Lane, NC

Performed standard venipuncture on assigned patients by using whole blood glucose monitoring instruments.

Measured vital signs, weight, height, and changed sterile dressings of assigned patients by using established standard operating procedures and protocols.

Reviewed assigned patient records in order to determine their medical condition and care needed, including preparation of surgical equipment and Supplies

Supervisor: Lisa Burns 704-***-****)

Certified Nursing Assistant / Lead Care Manager 01/2011 - 01/2013

Brighton Gardens Assisted Living

6000 Park South Drive

Charlotte, NC United States

Distributed and balanced the workload among employees in accordance with established work flow to meet established facility’s measures.

Trained staff to schedules and ensured appropriate staffing coverage.

Coordinated good infection control techniques in the course of care

Performed HR responsibilities that Included interviewing, selection and mentoring

Certified Nursing Assistant 02/2009 - 12/2010

Cape Fear Valley Hospital

1638 Owens Drive, Fayetteville, NC

Performed passive range of motion (PROM), and continuous passive motion (CRM) for assigned patient as specified by the Staff Nurse.

Assisted over 10 nurses in lifting, turning, and holding patient in order to provide treatment.

Provided a watchful eye on patient in order to curb dangerous behaviors, and immediately alerted nursing or medical staff at the first sign of problem.

Supervisor: Jenet Cameron 910-***-****)

Certified Nursing Assistant 12/2008 - 03/2009

Sun Bridge Care and Rehabilitation Nursing Home

310 East Wardell Drive

Pembroke, NC United States

Assisted over 20 patients to assist with Activities of Daily living (ADL)

Monitored over 20 patients and reported any variances to normal immediately to the Staff Nurse in charge for further assessment.

Responded to over 50 requests from patients for assistance in a respectful and timely manner.

Supervisor: Elane Himkle 910-***-****)

Education

Walden University Minneapolis, MN United States

Master of Sciences in Healthcare Administration Honors: Cum Laude

University of North Carolina at Pembroke Pembroke, NC United States

Bachelor's Degree, Biology 08/2010

Stanly Community College, Charlotte, NC 05/2012

Major: Phlebotomy

Affiliations:

North Carolina Medical Group Managers – Member

Zeta Phi Beta – Member

Pembroke Campus Life Ministries – Member

Health Promotion and Disease Prevention - A committee member -Present

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