Resume

Jennifer Coreno

**** ********* **

ad48wa@r.postjobfree.com

704-***-****

Objective:

To leverage my skills in customer service and bilingual proficiency in Spanish as a Premier Service Consultant at AT&T, bringing a proven track record of achieving sales goals and providing exceptional customer experiences. Education:

2021 - Julius L. Chambers High School Charlotte, NC High School Diploma Professional Experience:

Lead Teacher, Childcare Development Center (2023-2024)

● Spearheaded the implementation of the SARS (Simplify, Add Value, Resolve) approach to enhance communication with parents, resulting in a 20% increase in parental engagement.

● Developed and executed curriculum enhancements, contributing to a 15% improvement in student learning outcomes.

Amazon Picker (2020-2021)

● Implemented SARS principles to streamline the picking process, reducing errors by 15%.

● Achieved 100% accuracy in order fulfillment through meticulous attention to detail.

Skills:

● Bilingual Proficiency: Fluent in English and Spanish

● Customer Service: Proven track record in call center settings

● Sales and Retention: Consistently met and exceeded monthly sales goals

● Technical Support: Addressed complex technical issues, collaborating with Tier 3 support

● Problem-Solving: Applied creative problem-solving skills to resolve customer inquiries

● Communication: Effectively communicated billing details and product features to customers

Key Accomplishments:

● Successfully resolved complex customer issues, including collections, retention, billing adjustments, and advanced technical support, adhering to SARS principles.

● Streamlined explanations of customer bills, rate plans, and AT&T's product features, resulting in a 25% improvement in customer understanding.

● Collaborated with Tier 3 support, third-party vendors, and suppliers to address issues, leading to a 10% reduction in service faults and improved customer resolution.

● Achieved 95% customer satisfaction by troubleshooting and resolving various customer-impacting issues related to voice and data, spanning multiple networks and elements.

● Facilitated successful onboarding of customers to the latest products and services, ensuring a smooth transition and enhancing customer satisfaction. Work From Home (WFH) Requirements:

● Verified internet service with secure, reliable, and dedicated high-speed capabilities.

● Established dedicated work area aligned with WFH standards, ensuring technical, security, and physical compliance.

● Accountable and accessible during established work schedules and shifts, following technical support processes and organizational standards. Conclusion :

Excited about the opportunity to contribute to AT&T's success, I am confident in my ability to provide exceptional service, meet sales goals, and contribute to a positive customer experience. I look forward to the chance to discuss how my skills align with the needs of your team.