Shanmukha Sai Bhimineni

Certified Salesforce Developer

Cell: +1-682-***-**** Email: ad48w3@r.postjobfree.com

Professional Summary

Highly skilled Salesforce Certified Professional with 10 years of IT experience, I have 6 years of expertise in Salesforce.com and Force.com. During this time, I have focused on configuration, customization, integration, communities, and lightning migration from classic to lightning. I also have extensive experience in developing lightning components using the lightning design system. In addition to my Salesforce experience, I also have 4 years of experience in JAVA/J2EE.

Extensive proficiency in developing and maintaining Apex classes to effectively customize Salesforce functionality to fulfill diverse business needs.

Advanced knowledge in the creation and upkeep of Apex triggers to automate essential business processes and uphold data integrity standards.

Proficient in the art of bulkifying triggers to efficiently handle substantial data volumes and optimize overall performance.

Demonstrated expertise in developing and implementing various asynchronous processes, such as Batch Apex, Scheduled Apex, and Queueable Apex, to effectively manage extensive data volumes and optimize overall system performance.

Highly skilled in leveraging asynchronous processes to automate time-consuming tasks, leading to enhanced overall system efficiency and productivity.

Experienced working on CPQ applications and customized logic around them.

Proficient in seamlessly integrating Salesforce with external systems through REST API and SOAP API.

Highly adept at leveraging Flows and Process Builder to develop robust integrations without the need for custom coding.

Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

Proficient in Salesforce Lightning UI and adept at crafting Lightning Apps by leveraging Lightning Design System, Lightning App Builder, and the various features of Lightning Components.

Skilled in Lightning Component development using the Aura Framework, proficiently enabling Aura Framework through the incorporation of Aura Attributes and Aura Handlers for Events, and adeptly utilizing client-side and server-side controllers within Lightning Design.

Extensive hands-on experience in Salesforce Lightning Component development, utilizing both the Aura Framework and the modern Lightning Web Components (LWC).

Experienced in successfully migrating from Salesforce Classic to Lightning Experience, proficiently updating and optimizing existing Visualforce pages and Apex classes to leverage the Lightning Experience UI and incorporate Lightning Components for enhanced user interface and functionality.

Well-versed in configuring and proficiently working with CPQ (Configure, Price, Quote) tools, including Apttus CPQ, Steel Brick CPQ, and other related solutions. Possessing in-depth knowledge and hands-on experience in utilizing these tools to streamline the sales quoting process, enhance pricing accuracy, and improve overall sales efficiency.

Proficient in setting up and configuring Continuous Integration (CI) and Continuous Deployment (CD) pipelines using Azure DevOps or other CI/CD frameworks.

Integration between Salesforce CRM and SAP ERP systems, enabling seamless data synchronization and process automation.

Extensive experience in Salesforce Sales Cloud administration and configuration, adeptly handling various aspects such as Apex development, utilization of Force.com APIs, and performing data loads to ensure data integrity and consistency.

Proficient in both Sales Cloud customization and development, working collaboratively to enhance the platform's capabilities and meet specific business needs.

Experience with Salesforce Service Cloud administration/configuration, Apex, Force.com APIs, data loads, and development.

Implemented a comprehensive DevOps strategy for Salesforce development, integrating tools such as Salesforce DX, Git, and Jenkins to automate the build, test, and deployment processes.

Established a CI/CD pipeline for Salesforce applications, leveraging tools like Salesforce CLI and Jenkins to enable continuous integration and deployment of code changes with minimal manual intervention.

Developed and maintained Salesforce-specific automation scripts using tools like Shell scripting to streamline repetitive tasks such as data loading, metadata deployment, and environment provisioning.

Implemented version control for Salesforce metadata using Git repositories, enabling team collaboration, code review, and rollback capabilities to ensure code quality and compliance with organizational standards.

Experience configuring and customizing Sales Cloud and Service Cloud to meet specific business needs.

Highly skilled in crafting workflows, validation rules, and executing data migration to guarantee data precision and streamline business operations through automation.

Experienced in leveraging Jenkins to automate the build, testing, and deployment procedures for Salesforce applications.

Knowledge of Mule 4 and related technologies such as REST APIs, SOAP services, and cloud platforms (AWS, Azure, etc.)

Worked on deployment and implemented CI/CD process from Sandbox to Sandbox and sandbox to production by using GitHub and Gearset tool.

Proficient in effectively managing source control utilizing Git and GitHub, ensuring code integrity, and promoting seamless collaboration among team members.

Extensive experience in employing Agile methodologies, such as Scrum and Kanban, to proficiently manage projects and enhance team productivity.

Highly skilled in utilizing JIRA to effectively track and manage project progress, address issues and execute sprints with precision.

Technical Skills

SFDC Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Steel Brick, Marketing Cloud, Community Cloud (Experience Cloud), Commerce Cloud, Health Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Veeva CRM, Omni Studio, SSRS, SSIS, SSO, Visual Force Pages/ Component, s-Control, Field Service Lightning (FSL), Apex Web Services, Flex Cards, Partner WSDL & Enterprise WSDL, Conga, Workflow and Approvals, MuleSoft, Dashboard, Analytic Snapshots

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Veeva vault platform, Data Raptors, Force.com Explorer, Force.com Platform.

ETL Tools

Data Loader, Sales force-to-Sales force, Apex- Explorer, Informatics.

Languages

Apex, C/C++, Java, Azure Cloud, SOSL, J2EE, HTML, XML, CSS, SOQL.

Operating Systems

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Macintosh, Linux, Unix.

WEB Technologies

Web Services, Integration Patterns, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, JQuery.

Version Control Tools

CVS, Clear Case, Subversion, VSS.

Web services

SOAP, HTTP Methods, WSDL, XML, JSON, REST, Governor Limits.

Databases

MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access.

Certifications

Certified Salesforce Platform Developer – I

Certified Salesforce Platform Developer – II

Certified Salesforce Administrator

Certified Salesforce Sales Cloud Consultant

Certified Salesforce Service Cloud Consultant

Education

Master’s in Lamar University, 2013.

Bachelor’s in KKR & KSR Institute of Technology and Sciences, 2012.

Work History

Salesforce Developer Oct 2022 to Current

Zipcar– San Francisco, CA

Created various custom objects, custom settings, custom labels, validation rules, record types, custom tabs, workflow rule and approval process including field updates and email alerts.

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.

Implemented reusable LWC modules, adhering to best practices and design patterns to promote maintainability and scalability.

Created Workflow Rules, Workflow actions and time dependent actions.

Leveraged LWC features like Lightning Data Service and Apex wire adapters to seamlessly integrate server-side data.

Implementation of SOAP Web Services using CXF.

Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com and External systems.

Conducted code reviews and mentored team members to ensure adherence to LWC development standards and optimize performance.

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Integrated Flow with Apex classes and triggers to execute custom logic and handle complex business requirements seamlessly.

Developed reusable Flow elements to standardize and streamline common business processes.

Designed and implemented real-time data synchronization between Salesforce and external databases, improving data accuracy and reliability.

Utilized REST and SOAP APIs for seamless integration with third-party applications.

Implemented asynchronous processing mechanisms, such as batch Apex and future methods, to handle large data volumes while adhering to platform constraints.

Demonstrate a deep understanding of Salesforce Governor Limits, including both per-transaction and per-24-hour limits.

Implemented custom Lightning web components using HTML, CSS, JavaScript and Apex, ensuring responsive and seamless user experiences.

Utilized the Salesforce Lightning Design System (SLDS) to maintain a consistent and visually appealing user interface across Lightning web components.

Integrated Lightning web components with Apex classes, triggers, and other Salesforce features to extend and enhance existing functionalities.

Employed event-driven programming within Lightning web components to facilitate communication between components and ensure a cohesive user experience.

Utilized asynchronous JavaScript (Promises) for optimized client-side interactions and improved performance in Lightning web components.

Collaborated with cross-functional teams to gather and analyze business requirements, translating them into effective Lightning web component solutions.

Conducted unit testing for Lightning web components to ensure code quality, reliability, and adherence to best practices.

Worked on data retrieval and manipulation in Lightning web components, interacting with Salesforce databases using Apex methods.

Proficient in configuring and executing Data Loader operations, including insert, update, upsert, delete, and export.

Implemented data migration strategies using Data Loader to ensure accurate and efficient transfer of data between Salesforce orgs and external systems

Developed custom Apex triggers and classes to extend the functionality of DocuSign within Salesforce.

Utilize Salesforce APIs (such as SOAP and REST) and Databricks APIs for efficient data exchange and interaction.

Developed Lightning apps using Lightning Web Components (LWC) and made them compatible with salesforce1 mobile app. Developed Visualforce page with apex controller, batch apex, Triggers and Schedule apex.

Professional on base Lightning components are available as Aura components and as Lightning web components (LWC).

Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Implement batch processing for large-scale data transfers between Salesforce and Databricks.

Developed custom Lightning components that leverage Cloud data and functionalities, enhancing user experience and providing targeted marketing insights directly within the Salesforce interface.

Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning Web Components, DocuSign, Visual force Pages, Apex, SAP, Visual force, Commerce Cloud, CRMA, Apex Classes, Conga, Apttus CLM, Apex triggers, Batch Apex, Schedule Apex, SOAP, REST., Jira, Git, Git Hub, Agile

Salesforce Developer May 2021 to Oct 2022

Multiplan, Chicago, IL

Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.

Integrated Salesforce with other systems, such as billing systems or electronic health records (EHR) systems. This integration ensures that contract terms and aligned payment rates with the services provided and billed.

Collaborated with stakeholders to gather requirements and customized Salesforce CMS to meet specific business needs and content management workflows.

Coordinated releases across many Salesforce instances by designing and configuring Copado pipelines to accommodate multi-org deployment scenarios.

Adapted Copado's automation rules and user interface to specific business needs, improving productivity and user experience.

Copado was integrated with other technologies like Jira and Slack to facilitate real-time communication and visibility into Salesforce deployment status.

Successfully integrated Service Cloud Voice with existing telephony systems and CRM platforms to enable seamless communication channels.

Leveraged Service Cloud Voice features such as call transcription, sentiment analysis, and intelligent routing to enhance agent productivity and customer experience.

Designed and customized Service Cloud Voice dashboards and reports to provide insights into call metrics and performance KPIs.

Demonstrated expertise in designing and developing solutions adhering to Salesforce Governor Limits, including Apex CPU time, SOQL queries, DML statements, and heap size.

Optimized Copado deployment jobs by adjusting variables like batch size and parallelism to maximize performance while consuming the least amount of resources.

Configured intricate product catalog structures, pricing rules, discount schedules, and quote approval workflows within Salesforce CPQ, ensuring alignment with unique pricing models and sales strategies for enhanced accuracy and consistency in quoting.

Designed and deployed automated contract lifecycle management processes within Salesforce CLM, spanning contract creation, negotiation, renewal, and expiration, to boost operational efficiency and compliance.

Collaborated cross-functionally to gather and analyze business requirements, translating them into scalable Salesforce CPQ and CLM solutions that optimize sales effectiveness and contract lifecycle management.

Designed and implemented Apex triggers and classes to automate complex financial workflows.

Created custom reports and dashboards for insightful financial analytics.

Configured and customized financial products within Salesforce Financial Cloud.

Automated financial workflows and approval processes using Process Builder and Workflow Rules.

In-depth understanding of Salesforce.com’ and Force.com product offerings and Health Cloud experience. Created Draft Flows, mockup screens in Pega for business demo and LLD documentation.

Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.

Migrated SOAP web service resources to Spring RESTful web services resources using Spring REST API with Spring Boot 1.5. Configuring Health Cloud solutions within Salesforce to address specific industry needs.

Worked with Lightning process builder. Created care plan template and managed the health cloud permissions.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application.

Created various custom objects, custom settings, custom labels, validation rules, record types, custom tabs, workflow rule and approval process including field updates and email alerts.

Experience in handling data migration and code deployment using Data Loader and Eclipse respectively in SFDC environments. Worked on to prioritize tasks across all their patients’ needs with health cloud.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.

Utilized APIs and web services to integrate Salesforce Lightning with external Identity Providers, enabling efficient and secure Single Sign-On (SSO) connections.

Created multiple Lightning web Components, added CSS and Design Parameters that makes the Lightning component (LWC) look and feel better.

Developed Lightning dashboards and reports that display real-time campaign performance data from Marketing Cloud, empowering sales teams to make informed decisions based on marketing insights.

Successfully implemented DocuSign as an electronic signature solution integrated with Salesforce.

Designed and developed custom workflows using DocuSign for automating the signature process within Salesforce.

Implemented error handling and monitoring mechanisms to ensure the reliability and robustness of Platform Event integrations. Customized Oracle Sales Cloud Application (OSC) CRM using Groovy scripting.

Integrated Salesforce CPQ seamlessly with CRM systems for a unified lead-to-cash process.

Designed and implemented automated approval workflows, reducing quote approval times.

Developed custom Apex classes and triggers to extend Salesforce CPQ functionality.

Managed and optimized price books for accurate and competitive pricing strategies.

Enhanced guided selling features to provide intelligent product recommendations.

Implemented API integrations with external systems for seamless data exchange.

Created custom metadata settings to configure Health cloud. Created Conga documents and generation process.

Stayed up to date with the latest MuleSoft developments and best practices and implemented them in projects to ensure high quality and efficient integrations. Created custom metadata settings to configure Health cloud.

Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces. Provide configuration and administrative support of self-hosted (server) JIRA and Confluence.

Setup and Implement Continuous Integration and Continuous Delivery (CI & CD) Process stack using AWS, GITHUB/GIT, Jenkins, and Puppet. Used health cloud to integrate data from EHRs, wearables and more.

Managed all the QA processes in an AGILE development environment, lead a small team of QA personnel in all the testing efforts of the Products in the Organization, and reported directly to the Executive Vice President of Operations

Environment: Service Cloud, Sales Cloud, Health Cloud, SalesForce.com Platform, Lightning, Visual force, Pages, Copado, DocuSign, Apex, Visual force, Apex Classes, Apex triggers, Batch Apex, Schedule Apex, SOAP, REST., Jira, Git, Git Hub Agile.

Salesforce Developer Nov 2019 to Apr 2021 Verizon Wireless World, Houston, TX

Interacted with various teams for design reviews and code reviews for ongoing new developments and enhancements. Implemented the Partner and Customer Community Portals according to the business.

Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queueable apex and scheduling jobs using apex scheduler.

Implement robust exception handling mechanisms to gracefully manage situations where Governor Limits may be exceeded.

Developed visual force page with apex controller, batch apex, Triggers and Schedule apex.

Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system confirm to specifications of business and quality requirements.

Designed and implemented archiving of data using Batch Apex and Scheduling.

Code Review for the Apex Classes and Triggers/VF page / Lightning Web Component Development.

Undertake development of SFDC reporting tools, systems documentation, and technical process flows. Involved in using Lightning process builder and workflows.

Integrate external data sources into Salesforce CRMA and implement Extract, Transform, and Load (ETL) processes to ensure accurate and up-to-date data for analytics purposes.

CPQ was implemented for their global operations and interfacing Apttus with their Salesforce application.

I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.

Successfully integrated Salesforce APIs with external systems such as ERP, marketing automation, and payment gateways, enabling seamless data flow and process automation.

Co-ordinated the migration of CPQ hierarchical system to salesforce from legacy system using Mover Application. Experience in Quote-to Cash tool and CPQ integration with DocuSign.

Involved in integration of Salesforce CPQ/CLM with third-party domain (AEM) using webservices supporting team to implement the ecommerce functionality.

Experienced in SFDC Integration using SOAP, REST Web Services to get the data from the Third-Party API's Supported and improved sales cycles by implementing CPQ solutions effectively.

Environment: Saleforce.com platform, APEX Language, Market, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, SAP, Commerce Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, CRMA, Security Controls, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Salesforce Administrator May 2018 – Oct 2019

Barclays - San Francisco, CA

Defined lookup and master-detail relationships on Objects and created junction Objects to establish connectivity among Objects. Interacted with Salesforce.com premium tech support team on a regular basis.

Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard. Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Deployed, configured, and maintained JIRA and its plug-ins for JIRA Testing Add-on, including continuous customizations as per user requests.

Create and maintain Lightning components, Lightning pages, and Lightning web components to improve user experience and streamline financial data management.

Experience with centralized version control system such as Subversion (SVN) and distributed version control system such as Git.

Design and develop custom CRMA dashboards and reports in Salesforce Lightning, using tools like Lightning Report Builder, to provide meaningful insights into customer data and business performance.

Setup and Implement Continuous Integration and Continuous Delivery (CI & CD) Process stack using AWS, GITHUB/GIT, Jenkins.

Migrated Accounts, Leads, Contacts, Opportunities, and sales data from external systems into SFDC.

Worked on various AppExchange products according to the needs of the organization.

Designed validation rules, Workflow Rules, Page layouts, to suit the needs of the application.

Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API and Apex Triggers for various functional needs in application.

Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.

Worked with Encryption project to support Corporate Security directive to encrypt all sensitive data at rest within Production environments. Maintained user roles, security, profiles and workflow rules wherever necessary.

Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus.

Implemented picklists, dependent picklists, lookups, master detail relationships, validation, and formula fields to custom Objects. Created workflow rules and defined related tasks, email alerts, and field updates.

Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.

Developed strong preferences for Agile, created design documents that details system and Products, and updated cost of items of resources. Created reports and dashboards using Wave Analytics.

Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.

Developed client-specific solutions on Force.com platform using Apex, Visual Force, Process Builder and Visual Flows.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Steelbrick, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Java Developer Apr 2016 to Apr 2018

Tyco – Princeton, NJ

Normalized Oracle database, conforming to design concepts and best practices.

Understanding the business requirements and preparing the design document.

Reviewed business requirements and discuss them with the application architect about the design.

Involved in writing and modifying procedure, Queries, Views, and called them from JavaScript using the local application framework.

Developed Batch process framework using executive service framework to cascade multiple changes on multiple records in only one transaction.

Responsible for developing java components using Spring, Spring JDBC, Spring Transaction Management.

Ensuring seamless data exchange and efficient communication between the front-end and server.

Used Spring JDBC in persistence layer that is capable of handling high volume transactions.

Implemented the service layer using Spring with transaction and logging interceptors.

Used Spring framework for middle-tier and Spring-JDBC templates for data access.

Java Developer Feb 2014 to Mar 2016

Genentech - San Francisco, CA

Developed code Modules in HTML, CSS, JavaScript, Angularjs and Java

Created dynamic and interactive front-end GUI using HTML, CSS, JavaScript and Angularjs.

Experienced in Core Java concepts such as OOP Concepts, Collections Framework, and Exception Handling, I/O System, Multi-Threading, JDBC, Generics.

Analyzed, Designed, and Implemented various software applications of core Java and Angular

Developed and implemented spring and Java based MVC (Model-View-Controller) framework for the application.

Used Agile Jira for tracking user stories and git for source control management.

Involved in creating and designing a database for the java backend server and connecting the database with Hibernate (ORM)

Involved in design development and testing of web application and integration projects using Object Oriented technologies such as Core Java, J2EE, Struts, JSP, hibernate, Java Beans, XML

Used Junit for Unit testing for the application.

Configured and used Jenkins for continues integration and build and deploy the applications.

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