GITIMONI BARUAH, MBA, PMP

Alpharetta, GA

Phone:770-***-****; ad48vt@r.postjobfree.com

OBJECTIVE

With 12+ years of experience as a Business System Analyst/ Product Owner experience with excellent problem-solving skills. I understand the business value of a solution and how it fits with the overall operation. I have managed projects from the scoping and capturing requirements to the deployment. I believe in creating positive internal/external relationships with clients, stakeholders, and fellow team members. Seeking a position to contribute my Business Analysis/Data Analyst skills & experience to help meet or exceed your organization goals.

SUMMARY

Twelve plus years of experience working in Banking, Capital Markets, Provincial Government, US State Government, Health Care, Research, Hospitality, Education, Telecomm and Financial Industry.

Experience in using Azure Devops for product backlog and Kanban board and CI/CD.

Used Figma workflow management tool for mockups and workflow management.

Experience in cloud migration to Azure and AWS and SOA

Good knowledge and experience in Fraud Detection and Anti Money Laundering prevention tools and products.

Good knowledge and experience in Identity and Access Management using Active Directory, OKTA and OIM.

Eight years of Product Owner/Business Analysis, Process Modeling, Data Analysis and Process Analysis experience

Good knowledge and experience in GIS (Geographic Information System)

Eight years of documentation skills such as writing Business / System requirements/ product backlog/User stories/Acceptance criteria's, traceability matrix, test cases and test data.

Experience in mortgage loan approval, preapproval process and amount and rate calculation along with Wealth Management and Payments.

Experience working both in Agile (Scrum /Kanban) and Waterfall methodologies.

Experience in SDLC/ Traceability Matrix (RTM)/Application Life Cycle Management/Testing (Regression/UAT)/ Product Strategy

TECHNICAL SKILLS:

Visio/BPMN

Office 365/G suite

Jira/Confluence/Blueprint

Power BI/Tableau

SSRS/SSAS/SSIS

PL/SQL

RPA/Task Capture/UI Path/Blue Prism

RESTFUL API/JSON/XML

Wireframes/Protype/.Net/Angular JS/Java

Zephyr/Postman/Track Record/Test Rail/Selenium

SWOT/TMX

MS Project/Clarity/Smartsheet

JAD/UML

Wealth Management/Capital Markets/Payments

IAM/Active Directory/OIM/LDAP/OIM/SAML/SailPoint/OAUTH

UAT/SIT/SAT

Training/SOPs

PROFESSIONAL EXPERIENCE

LexisNexis Risk Solution

Onsite Technical Business Analyst July 2023 till date

Working on Insurance domain in National Credit File Project (NCF)

Writing and mapping requirements to different sources of data.

Working on several NCF models, requirements for Enterprise Service Platform.

Working on product codes/report codes grouping based on different criteria.

Creating power BI dashboard using different sources of data.

Working on API integration SOAP UI/REST API for request and response from Customers/Agent/Underwriters in interactive and batch ode to Credit Bureaus and score server.

Environment: MySQL, ESP, ROXIE, Credit Bureaus, Jira, Confluence, Sharepont.

Photon/Fiserv Jan 2023 till July 2023

Hybrid Business System Analyst with client Fiserv

Working in a Hiwa Project Digital Banking Platform on writing Confluence pages and User Stories.

Working on API Integration Project on Digital Banking Platform.

Scheduling meetings, taking minutes of meeting and distributing in the team, identifying risks and issues and tracking project scope/status.

Identifying the requirements and documenting them in Confluence, SharePoint, Jira and in Excel using SAFE Agile Methodology.

Wrote Epic, Features and Stories as per INVEST criteria for the Epic in Jira.

Groomed the stories and gathered/discovered requirements by interacting directly with the Stakeholders/SME’s and Architects

Working on multiple payments like ACH, Wire, SWIFT etc.

Configuring Service Now CMDB and identifying the classes and Cis.

Data migration from ALL Data to On Dot (Cloud) for transaction categorization, transaction enrichment, transaction tagging, account preference.

Working on IAM and writing integration requirements for SSO (API, Token and OIDC).

Creating process flow diagram using draw.io in Confluence.

Working on Identity and Access Management for Digital Banking Platform for Originating, Nautilius and Deposit Essentials.

Partnering with Project Manager to understand and identify various project deliverables for different PIs.

Did data cleansing activities in Excel by migrating data from Jira and cleansed the data and used V-look and pivot table for looking Features and Stories and also Features to Epics.

Working on User Stories and acceptance criteria grooming based on API specs and different error scenarios.

Working on PBI /Tableau report creation based on budget, Epics, Features and stories to see the status and KPIs and progress of the project.

Worked on MicroStrategy for BI related reports and did data analysis, data visualization etc.Presenting using Power Point to the Senior Management.

Environment: SaaS, PaaS, Azure AD, MS Office, .Net, Figma, ServiceNow, Jira, Wealth Management, Actimize, Qtest, IAM, OKTA, Entitlement, Snowflake, Azure Data Lake, Tableau, PingID, INVEST, Confluence, Cosmos DB, SQL,draw.io, Core Banking (DNA, Finxact, Premier Core etc, integration), SSO, DevOps(ADO), Microservice, MicroStrategy, Swagger, CMDB, PBI, Data Mapping, ITSM, Excel, V-Lookup, Pivot table, Secure Now, DAX,MX, MT message, OmniGraffle, JSON, NACHA, Azure Cloud, Splunk, OData filter, Mac Environment.

Bank of Montreal

Apex System

Client Remote Business System Analyst July 2022-till Jan 2023

Worked in Mortgage Application pre- approval/approval process and Capital Markets

1.Creating product requirements, product backlog, sprint backlog and backlog grooming.

2.Created Epics, Features and User Stories in Jira and Confluence.

3.Worked on AML Transaction Monitoring and fraud detection.

4.Worked on AML Transaction Monitoring and fraud detection.

5.Analyzed and gathered technical requirements for various application like price hub, simplified closing, Phoenix Project.

6.Wrote user stories and acceptance criteria for various scenarios for mortgage applicants’ pre-approval and approval process

7.Worked on data mapping from Broker(First National) Channel to BMO application process.

8.Worked on MicroStrategy for BI related reports and did data analysis, data visualization etc.

9. Worked on capital markets like stocks/Bonds/Money Market etc., and portfolio creation.

10.Conducted regression testing on various application like price hub, simplified closing and Phoenix project.

Environment: Cloud, Banking, MS Dynamics, Power BI, Dynamo DB, Amazon S3Bucket, Python, APIs, Postman, Active Directory, Jira, Confluence, Visio, Share point, MicroStrategy, Agile, AWS, ServiceNow.

Insight Global Feb 2022 till Nov 2022

Remote Business System Analyst at client AT&T

Working in a PMO master project plan by identifying and mapping data from multiple Sources to Target by applying different transformation rules.

Identifying the requirements and documenting them in Confluence, SharePoint, Jira and in Excel using SAFE Agile Methodology.

Working on different product catalogue and promotional offers and created multiple process diagrams a

Working on multiple reporting requirements for different products by different phases of the product life cycle.

Scheduling meetings, taking minutes of meeting and distributing in the team, identifying risks and issues and tracking project scope/status.

Working closely with the Project Manager and identifying the tasks and issues

Analyzing data sources like Jira Align, Itrack, FRED, IDR, QuickBase, Various Applications, MOTSID etc.

Wrote Epic, Features and Stories for the Epic in Jira.

Did data cleansing activities in Excel by migrating data from Jira and cleansed the data and used V-look and pivot table for searching Features by Feature ID and mapping Stories and Features to Epics. Used also Pre-PI planning and PI- Planning data mapping.

Partnering with Project Manager to understand and identify various project deliverables.

Analyzing data by using Python,Power BI, MicroStrategy by creating data model, reports creation and data visualization and also Excel to create reports, charts and graphs and by joining multiple tables and by importing data from different sources like Jira, Spreadsheet, MSSQL, Azure and Data Lake.

Tracked budget by different vendors and their expenditure by creating reports by pulling data from a budget table.

Working on multiple Excel Files(apps/motsid/IDR etc) and creating pivot tables to create reports or groups.

Using Prolaborator to analyze data from Solution Intent Document.

Worked on Hadoop big data for creating a pipeline of data from different environment to Azure Cloud.

Participating in Regression Testing, UAT and BAT. Worked on Service Now Incident Management and Configured Service Now CMDB and identified the classes and Cis.

Creating prototypes or proof of concepts in support of data discovery activities for the master project plan.

Identified business rules for various processes and created various process diagrams in Visio and ER diagrams in Erwin.

Processing big data using data bricks, Red Shift for cloud migration.

Mapping the data requirements to API with JSON as request/response for updating Project online via Post, Patch etc.

Working on multiple reports using Power BI and Tableau connecting to Snowflake, Excel and other data sources.

Migrating data to Azure Cloud so that it can be scaled up and down and ease of accessibility.

Using Excel to do data analysis by Pivot tables, V-Lookup, H-Lookup etc. to identify impacted application and teams etc.

Creating data model in Visio and Access using Primary and Foreign Keys, creating star schemas etc.

Identified and created data requirement for Rest API and tested them using Postman.

Analyzing and cleaning data by writing complex queries by joining multiple table in Python, Snowflake and in MySQL Workbench based on different joining criteria.

Creating multiple flows in power automate to automate the data flows and manual processes.

Environment: Agile, Jira, Itrack, ETL, ITSM, GIS, UAT, Java, Smartsheet, SharePoint, Remedy, Infrastructure, Python, ITSM, Snowflake, Azure, HRIS,MS Dynamics, Databricks, .Net, Angular JS, Azure, Excel, Microsoft Office, Component Diagram, IOTM ServiceNow, ITSM, Sequence Diagram, Amdocs, Prolaborator, IVR, Splunk, SOA, DAX,SQL, Tableau, Power BI, RPA-UI Path, Hadoop/Hive, Visio, SharePoint, Rest API, XML/XSD, OData Connection, Asana, Microservices, Postman, MS Project, Tableau, Python, Data Lake, Service Now, ITSM, Bigdata, Big Query, Data Bricks, Project Online, SPARK, XML and XLST, MuleSoft, Star Schema, Fiber, AIA, Active Directory, Confluence, DevOps, QuickBase, IDR, Fiber, Broadband, Wireless.

Amtex System

Client: Incomm Payments, Atlanta, GA Feb 2021 till Jan 2022

Remote Business System Analyst

Working on a Supply Chain/Retail Business/ Financial Project in Customer and Warehouse Management portal project in a cloud environment

Creating product requirements, product backlog, sprint backlog and backlog grooming sessions.

Working on master data management (MDM) using API.

Using ServiceNow to create tickets and monitor status of tickets/request. Worked on ServiceNow workflow management.

Working on gift cards digital and physical cards.

Creating Epics/ User Stories for the Epics and acceptance criteria for different scenarios.

Created a data flow/mapping diagram, data modeling, ERD for different sources to target mapping and different transformation rules.

Creating process flow diagram for Order and shipping management and integrating using EDI/API/Flat files between the Customer Portal and several warehouses for order fulfilment.

Working on meta data mapping (MDD) for Power BI requirements for reporting to improve performance to view sales by store/dealer and national group.

Partnered with Product Manager to understand and execute on vision in an effort to deliver new digital capabilities to production in a timely and efficient manner.

Working on data analysis using Python, SQL creating complex queries, joins, nested queries for different metrices in Snowflake and Data Lake Hadoop.

Migrating data from on prem to Azure Cloud.

Worked on payment processing using various methods of payment like ACH, SWIFT, and FedWire and worked on MX and MT messages.

Worked on Identity and Access Management (IAM) for various types of users.

Worked on data visualization using Tableau and Power Bi by identifying and importing relevant data for mapping.

Creating ad-hoc training for end users in support of self service.

Using Jira to write user stories and their acceptance criteria.

Worked on Service Oriented Architecture (SOA) for setting up Products master data in cloud.

Worked on compliance and record retention for different documents.

Anti-money laundering monitoring and detection for Incomm.

Analyzing data by writing queries and stored procedures in Snowflake, Hive and EDW.

Working on data mapping by identifying different source and target information.

Environment: SharePoint, Sparx Enterprise Architect, Service Now, ER Diagram, Snowflake, SAFE Agile, GIS,MS Dynamics, Infrastructure, Remedy, ITSM, ServiceNow, HRIS, CDD (Customer Due Diligence), EDD (Enhance Due Diligence), Databricks, SOA, Azure Cloud, Artificial Intelligence, Big Data, JAVA,, SOA, V-Lookup, Pivot Table, Advanced Excel, Tableau, IAM, Visio, OLTP, OLAP, Wealth Management, Swagger, SAP MM/WM, Postman, Power BI, PYTHON, Hive, draw.io, YAML, Gliffy, Python,Atacama, Figmy, Storytelling, ETL, Splunk, Tableau,Draw.IO,.NET, Angular JS, Erwin, SSO, Confluence, Jira, Python, Agile, Cognos,, Kubernetes, ServiceNow, BitBucket for CICD, EDW, VM Ware, Hive, MDM, API, EDI.

Client: LexisNexis Risk Solutions (Remote), Alpharetta, GA Jan 2020 till Jan 2021

Remote Business System Analyst

Working in multiple projects like CCOE for Source (CRAs, OKC), Contributors, Resellers and Consumers, Colorado Notice, CCPA, MVR, Onboarding & Credentialing, Covid-19 alert, other alerts to profile, FCRA & Non FCRA data, AML product, Case Management (Disclosure/ Dispute), HRIS, Compliance (Law Enforcement), IVR-Connected Car, LNCDR as a Senior Business System Analyst in Azure Cloud environment.

Worked on Robotic Process Automation (RPA) projects to automate retrieving information from OKC (Oklahoma City Center) data center, Information Assurance Data Protection portal, and Customer authentication process by capturing the process using UI path explorer to capture the current process.

Using SAFE Agile Methodology for developing and deploying of product requirements.

Wrote reporting requirements and used Power BI to create reports like case summary, case by different users, Colorado Notice etc. and designed dashboard for external and internal user. Worked on AML Transaction Monitoring and fraud detection.

Involving in doing requirement analysis by doing As-Is and To-Be Analysis, process diagram, Wireframes/UI/UX and document research and holding meetings with the stakeholders to capture the requirements specially for disputes and disclosure requirements and for authentication and authorization workflows. Worked on process improvement, process re-engineering projects and developed process models based on business requirements to complete the information and process components.

Worked on Identity and Access Management using Sail Point and Active Directory.

Identified data from different sources for data migration like sales data, inventory and other data related to sales in a big data cloud platform.

Worked on customer onboarding by verifying lot of details like KYC and other information.

Worked on Identity and Access Management project using Azure Active Directory for B2B and B2C. Worked on SSO as well as MFA for different vendors/business. Worked on forgot password reset process tried to automate it using different flows by IVR and RPA tool. Worked on solution for MFA(MSFT).

Worked on providing a report to the Insurance Providers for underwriting purpose based on Rx data provided by ExamOne. Writing API requirements with API interactions with user interface & other system APIs that are from third parties especially different customers. Worked on Speech enabled IVRs/telephonic project for verifying consumers and for redirecting consumers.

Managed data points mapping between systems and maintained data dictionary. Worked on document scanning and configuring scannable items to RNW (CRM tool) and Salesforce. Partnering with project sponsors and stake holders to define project objectives and goals.

Worked in Information Security area by encrypting data and data profiling. Did lot of training on Information and Cyber Security.

Breaking down product vision into a release strategy. Functioned as Product owner, writing BRD in Confluence and creating journey map, wrote Product backlog and User Stories/acceptance criteria using Jira. Using Scrum Methodology to gather the requirements to create Product backlog, Features, Sprint backlog and for Sprint. Attending daily scrum meeting to track the status and find any blockers with the product manager and the developers and updating the status to the managers.

Working on client onboarding and credentialing and account verification process using TMX. Managed access to different users in the requirements documents in Confluence. Worked on requirements to give access to different users based on Identity and Access Management (IAM) based on UserID (Internal & External Users and Consumer Center) using SAML and OASIS.

Worked on As-is process and activities to analyze different roles and responsibilities for IAM.

Writing integration requirements for Oklahoma City data center, ID Analytics (Sales Force), IADP (Information Assurance Data Protection Portal), Data Insight portal, Salesforce and LexisNexis Consumer Center (MBS) tool. Working on technology migration and transformation projects like migrating to cloud environment. Working on data migration from different sources creating data profile, analyzing data, mapping current data model to future data model, Curifying and storing for different consumers. Worked on Salesforce.com for lead, opportunity etc.

Worked on validating Consumers by working on onboarding and credentialing process and RDP(Risk Defense Platform) tool and other credentialing tools. Holding several JAD sessions/meetings with cross functional teams to gather/review requirements and clarifying any questions the stakeholders have. Using Postman to test the APIs, payload and error messages, DevOps and Microservice for data migration. Creating test scripts and testing the different requirements and user training material as well as involved in Unit Testing. Creating Coniform in Confluence to create a task list and monitored the status of the tasks. Supporting customers in UAT planning and execution as well as training the end user training manual.

Identifying KPI and ROI for different products. Assisting PM in creating a project plan using MS Project, assigning resource, managing tasks and tracking tasks and multiple projects and risks.

Environment: Agile, Jira, Rationale Rose, Wireframe, Confluence, RightNow Web, GIS, HRIS, IVR, YAML, Snowflake, HRIS, Service Now, Big Query, Micro Strategy, Data Lake, AWS, Share point,Asset Management, ETL, Red Shift, Matrix Organization, Insurance, SharePoint, IAM, B2B, B2C, REST API, AML, .Net, Postman, MS Project, SSO, SAML, SSO,SWOT, Agile, OKC Data Center, Visio, SQL, CDD (Customer Due Diligence), EDD (Enhance Due Diligence) HIPAA,IAM, MS Dynamics, Azure Cloud, SOA, Active Directory, OIM, Rally, SOA, Web Logic, KPI, Storytelling, SOA,.Net, Angular JS, Java Script, MS Dynamics, Teams, MDM, DevOps, Kubernetes, Microservice, Oracle, Big Data, Azure, Office 365, MS SQL, ITSM, Power BI, Azure Cloud, AWS, CRA, MS Visio, RAID, Gliffy (Confluence), FCRA, Non-FCRA, Excel, Power Point, RPA-Task Capture, Sage Stream -Salesforce, Outlook, Threat matrix, (Risk Defense Platform)RDP, TrueID.

Client: Verizon Wireless, Alpharetta, GA July 2019 till Dec 2019

PM/Business System Analyst

Worked in One Message Team in multiple software development projects (B2B, B2C, 5G, ICL, FCL, Porting(offers), Device trade in, Chatbot, Fraud, Bankruptcy, Family Cloud offers, Alexa offers, Disney offers, Verizon Protect, Porting, CCPA, International growth etc)

Worked on chatbot content management and other content management.

Wrote project requirement, risks, fund and team impacted in Clarity. Facilitated initiating and planning phases that included project scope, objective, milestones and timeline. Used Jira and Confluence to write product back log, epic and sprint backlog.

Identified critical problems to solve, expectations, behaviors, mental models and decision-making approach.

Assigned and monitored work of technical personnel, to ensure that project steps are in alignment with business objectives, and on-time. Planned for Sprints by prioritizing requirements and managing Sprint timeline and tracking the Jira tasks.

Created front end user stories in Jira (or appropriate tool in use) that include: User Interface (UI) Design, Product Requirements, Business Rules, API interactions with UI design, API system integration. Wrote User Stories to Handling Error codes, Acceptance Criteria, End points and Requirements check list.

Understood the flows and impacts and SOA.

Did quantitative & qualitative analysis of data (internal and external) to aid in prioritization of requirements. Worked by using Machine learning and AI for Alexa project. Held backlog grooming session with the team to review the acceptance criteria.

Managed risks and issue log and identified ways to mitigate them. Lead and motivated cross-functional teams by interacting with all levels. Used Postman to test the API calls to test different methods like GET, PUT, POST.

Worked on AI projects to send messages and offers.

Used advanced Excel for tracking and data analysis purposes using VBA and created Macro. Reviewed and updated Jira board based on the status of the stories and tasks. Created change log and change control for change management including ownership of documentation, communication plans, process training, etc. Held Sprint retrospective meeting to discuss what went right and what went wrong. Held daily DTP/Scrum calls with offshore/onshore team, action items, issues and risks and discussed issues and roadblock any worked on ways to remove roadblocks. Project Closing reports and documents and following through the best practices.

Environment: Agile Scrum, SOA, ITSM, Service Now, Advanced Excel, Rationale Roes, Enterprise Architect, GIS, Visio, RedShift, MS Dynamics CRM (Omni Channel),, G-suite, MS Project, GCP, Snowflake, AWS, Bigdata, Selenium, Postman. Power Point, API, JSON, VAST IT, XML, ICOMS, Rating/Guiding, Clarity PPM, Google Sheet, Alexa, AWS Cloud, MS Office, Jira, Confluence, DevOps.

Client: IHG - Intercontinental Hotels Group Atlanta, GA Sept 2018 – July 2019

PM/Business System Analyst in the Revenue Service Management Department

Involved in multiple Projects such as GRS (Global Reservation System), HCM Concerto (Hotel Content Manager), RMH, Business Design and RMS (revenue management) GPO for group pricing optimization project.

Created business and system requirements for HRIS, GRS, HCM Concerto and RMH projects in Confluence.

Wrote user stories and acceptance criteria in Blueprint.

Created some process maps for the as-is processes.

Used Google Analytics to monitor traffic to different hotels from different countries and different cities by creating different reports. Worked on Salesforce.com for lead, opportunity, account, revenue activities.

Attended weekly meeting with the stakeholders. Used advanced Excel for data analysis using VBA and created Macro. Interacting with vendors, external contracts and suppliers. Maintaining a risk and issue log and updating weekly based on feedback from the team.

Created training materials/user guide as needed specially for Blueprint/Storyteller and others.

Attended sprint review and sprint retrospective meeting and participated in PI planning and product backlog refinement and grooming.

Environment: Amadeus, Service Now HR, SOA, Java, J2EE, SAP, HRIS, JavaScript, Angular JS, CSS Outlook, Postman, Python, Google Analytics, Office 365, Teams, OneDrive, SharePoint, Power BI, SAFE Agile, GIS, Azure, Salesforce, Asset Management, Advanced Excel, Microsoft Project, GitLab, Cloud, Jira, Confluence, Revenue Management, Blue Print, Share Point, Rally, Microsoft Teams, Clarity PPM, Big Data.

Client: NCR Corporation Atlanta, GA Jan 2018 – Aug 2018

Business System Analyst in the Security & Compliance Division

Involved in an Identity and Access Management Project and Capital Markets.

Attended weekly meetings with the stakeholders to gather requirements to create BRD, product backlog, sprint backlog and User stories and Acceptance criteria.

Attended off-shore on-shore call with developers on a daily scrum meeting.

Worked on provisioning and deprovisioning workflow using Service Now HR, NIAM and Oracle Identity Management and Active Directory.

Worked on Infrastructure Project and created Service Configuration Management Data Base

Worked on As-is process and activities to work on IAM.

Used Oracle Identity Management (OIM) along with Service Now to provision and deprovision users.

Designed and implemented processes to monitor and control resources, budget, risks and value to Business Objectives

Used Active Directory to keep track of devices and IP addresses to track who has access to what. Followed up on the outstanding action items and created and updated Issue/ Risk logs. Tested the user stories based on acceptance criteria in UAT and Dev environment. Tracking bugs to ensure issues are resolved before going into production. Holding JAD session with the product owners and other stakeholders to capture requirements and document the same and doing backlog grooming and refinement.

Worked on Order management like the process of receiving, tracking, and fulfillment of customer orders.

Worked on integrating and delivering RESTful APIs and building strong UI/UX solutions with Service Now and NIAM. Worked on mapping request status from SNOW to NIAM to transmit and parse information using webservices. Involved in creating Test Plan and Test Strategy and SIT/SAT Testing. Wrote Test Cases in Zephyr for different scenarios and reported defects to the dev team.

Validated requirements wrote training materials and trained end users. Analyzed data using Tableau, SQL and used the data for marketing. Created data flow diagram and business rules for data migration from different sources to the destination.

Used Share point to share documents and managed access by different types of users to different projects. Worked on HR Management system such as Workday. Wrote requirements to connect to Data Lake using Tableau and using Salesforce to market and enhance customer service. Wrote reporting requirements to meet compliance for auditors.

Worked on cloud-based project such as office 365, cloud account, exchange server and user account management. Worked as an admin in Oracle Identity Management to give access to different users. Did data analysis by using SQL and Excel and data mapping from legacy system to the new system.

Environment: Agile(Scrum), SAFe Agile, Oracle, REST API,HRIS, SOA, Visio, Microsoft Azure,J2EE, Java, GIT,CI/CD, COTS, LDAP, SSO, XML, Salesforce, Sqoop, Data Lake, ETL, POSTMAN, UML, ITSM, Remedy, ServiceNow, Infrastructure, AWS, Azure Cloud, SQL, IAM, OIM,, Advanced Excel, Chatbot, Tableau, Informatica, Visio, SharePoint, Oracle Primavera, Data Marts, Data Governance, Workday, Active Directory, Service Now, Oracle Identity Management, Big Data, Hadoop, Share Point, Office 365, Service Now, XML, CSV, Tableau, SOX Compliance, BI Publisher, Cloud, Zephyr, Jira, GDPR, Scrum, Confluence.

Client: State of Georgia Department of Drivers Services Conyers, GA Jul 2017 - Jan 2018

PM/Business System Analyst in the Technical Service Department

Involved in multiple projects like GECPS (Georgia Electronic Conviction Processing System), Infrastructure project, GDC (Georgia Department of Correction), online services, eADAP (Alcohol and Drug Awareness Program), Kronos and mobile app development projects.

Created Implementation Guide and training material for different projects. Communicated to the business to understand the requirements creating BRD and explaining the same to the technical users. Created custom changes as per requirement. Gathered and created reporting requirements on error summary, top 10 errors and convictions reported by courts.

Involved in data requirement and analysis for migrating from DB2 to SQL Server for reporting purpose. Involved in data quality analysis, did a lot of data cleansing activities before migration. Involved in Phased development, Agile and waterfall projects. Conducted JAD session to gather and elicit requirements from different stakeholders and created BRD/product backlog.

Worked as a lead and trained junior Business System Analysts. Held multiple JAD session with different stakeholders for sprint planning, backlog grooming and reviewing acceptance criteria and user stories and participated sprint review and sprint retrospective meetings. Worked on PeopleSoft HCM system and Kronos for time tracking and payroll purpose. Collaborated with the business and product owners to gather requirements and validate the same. Troubleshooted Kronos time keeping. Had some issues and identified the problem and discussed with the dev team.

Created Epics, user stories and

Contact this candidate