Leslie Anderson

Washington, DC *****

ad48uc@r.postjobfree.com

+1-202-***-****

Authorized to work in the US for any employer

Work Experience

Badging Clerk

Paragon Systems, Inc. - Washington, DC

September 2022 to May 2023

• Check identification and other personal information in the computer system and issue correct badge to guest so they may enter the building

• Assist with policy development in accordance with Federal regulations

• Input photographs and signatures into the database

• Create, maintain, and update existing and new items in database

• Perform minor administrative functions in support of Program functions Front Desk Concierge

NFC Amenity Management - Washington, DC

June 2017 to January 2018

Responsible for being the point of contact for guests who seek guidance and assistance

• Arrange special events, making reservations, and helping guests by giving information about different aspects of the hotel rules and points of interest close to the premises

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for guests

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Distribute packages and metered mail

Front Desk Concierge

Northern Virginia Temporaries - Arlington, VA

February 2017 to June 2017

• Responsible for being the point of contact for guests who seek guidance and assistance

• Arrange special events, making reservations, and helping guests by giving information about different aspects of the hotel rules and points of interest close to the premises

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for guests

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Distribute packages and metered mail

Office Operations and Constituent Relations Manager CIDQ - Non-Profit - Washington, DC

June 2004 to March 2016

• Served as a primary point of contact for office visitors, vendors and callers, ensuring professional reception in keeping with office protocol

• Monitored general "inquiries" email inbox and responded to emails within 24-hour standard

• Maintained in-depth knowledge of Council policies to provide callers with accurate, prompt responses to phone calls and emails

• Provided front-line expertise to senior management to offer ideas for process improvement, marketing opportunities and increased efficiencies

• Ensured common areas of office were neat and presented a professional image to visitors

• Wrote, reviewed and periodically updated internal procedures and trained staff to ensure consistency throughout office

• Managed day-to-day office operations including assisting director of finance with reconciliation

• Coordinated staff schedules and tracked leave requests, staff development and training

• Worked closely with credential-management vendor, assisting staff and customers with technical assistance and interfacing with vendors to ensure an intuitive online experience for users Management Support

• Managed the Executive Director's schedule, meetings and travel

• Provided programmatic and committee support by processing exam, certification, and document preparation

• Facilitated the workflow between staff, governance, and the Executive Director

• Administered Interior Design Examination when needed Client Services Representative/Coordinator

The Choice Inc - Washington, DC

August 2003 to June 2004

• Reviewed and screened resumes

• Interviewed and participated in the elimination process of potential employees

• Responsible for recruitment, placement, and quality of employees

• Responsible for courier services and certified mail

• Distributed payroll

• Triaged incoming calls

• Maintained a professional relationship with clients and employees Receptionist/Customer Service

Virginia Imports - Alexandria, VA

July 2001 to January 2003

• Triaged incoming calls

• Data entry

• Order status

• Pricing and stock status

• Assisted salespersons

• Breakage, spoilages, samples

• Prepared invoicing

• Ordered supplies

• Distributed mail

• Responsible for courier services and certified mail Education

High school or equivalent

Skills

• MS Office (3 years)

• Process Improvement

• Event Planning

• Recruiting

• Guest Services

• Interviewing

• Front Desk

• Administrative Experience

• Purchasing

• Personal Assistant Experience

• Customer service

• Microsoft Office

• Adobe Acrobat

• Office Management

• Windows

• Basic math

• Filing

• Driving

• Sales

• Customer support

• Customer support

• Driving

• Sales

• Microsoft Outlook

• Organizational skills

• Cash handling

• Leadership

• Communication skills

• English

• Computer skills

• Office 365 (3 years)

Assessments

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Front desk agent (hotel) — Proficient

April 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Work style: Professionalism — Proficient

April 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Medical receptionist skills — Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Management & leadership skills: Impact & influence — Proficient March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS:

MS Office Suite, Pearson Credential Manager, Clarus Credential Manager C-Cure 9000

MS 365

Contact this candidate