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Product Management Technical Support

Location:
Calgary, AB, Canada
Posted:
April 24, 2024

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Resume:

ROSHAN DISSANAYAKE

+1-587-***-**** ad48tx@r.postjobfree.com

www.linkedin.com/in/roshan-dissanayake-92239562/ Calgary, Canada. AB SUMMARY

Dynamic and skilled IT professional with 10+ years of hands-on experience spanning across Project Coordination, DevOps, Deployment Automation, Product Management, Reliability, Release Management, and Technical Support (L2/L3). Demonstrated expertise in managing mission-critical systems, ensuring seamless operations and high reliability.

Proven track record as a result-oriented product team leader with 6 years of experience in project and product management. Successfully developed, implemented, and supported complex infrastructures. A fast and eager learner with acute attention to detail, adept at adapting to evolving project requirements swiftly to achieve overarching business objectives. Thrives in fast-paced environments and excels amidst ambiguity, fostering innovation and driving success.

PROFESSIONAL EXPERIENCE

Senior IT Product and Solutions Specialist

Deloitte Canada

03/2018 - 11/2023 Calgary, Canada.

Collaborated within cross-functional teams to drive the development and successful launch of cutting-edge software solutions, including AWS, Oracle Cloud, Google Cloud, Robotic Process Automation (UiPath, Microsoft Power Automate), and ERP Systems. Demonstrated a keen ability to align projects with Deloitte's strategic goals and cater to client requirements effectively. Engaged in the development of the healthcare clinical system, Health-InteropX, utilizing Java and AWS technologies to drive innovation and efficiency. Particularly adept at leveraging AWS services such as EC2, Route53, Lambda, Cognito, Splunk, and Kafka to enhance system functionality and performance. Made substantial contributions to the success of the project, including impactful involvement in Product Integration and adept product management. Specializing in Enterprise Service Integrations-Service Bus (SOAP and REST) at Shaw Communications. Responsibilities included application integration, deployment automation, environment provisioning, and end-to-end DevOps

(CI/CD) activities, utilizing Oracle Fusion Middleware (WebLogic) and Axway

(Internal and External Gateway) among various tools and technologies. Collaborated with engineering, design, and quality assurance teams to define technical requirements, resolve technical challenges, and ensure alignment with product vision and strategic objectives.

Contributed to business development efforts by participating in client meetings, product demonstrations, and proposal writing, showcasing Deloitte's expertise and capabilities in delivering cutting-edge technology solutions. STRENGTHS

Skilled IT Professional

Years of hands-on experience in Project

Coordination, DevOps, Deployment

Automation, and Product Management.

Fast Learner with Attention to Detail

Quickly adapts to evolving project

requirements, ensuring acute attention to

detail for achieving objectives.

Thrives in Fast-Paced Environments

Excels in fast-paced settings, fostering

innovation and driving success amidst

ambiguity.

EDUCATION

MBA

Anglia Ruskin University, United Kingdom

2015 - 2017 Chelmsford, Cambridge, UK

Bachelor of Science, Information

Technology

Trinity College And University, USA

2002 - 2005 Incorporated In Dover Delaware, USA

TECHNICAL SKILLS

AWS Kafka Oracle Cloud(OCI)

Linux/Windows (OS) Katalon Studio

MuleSoft Google Cloud(GCP) Visio

Visual Studio Code PyCharm

ServiceNow Confluence GKE

Azure Data Pipelines and Data Management

Oracle EBZ Git Boomi Postman

Robotic Process Automation (UiPath)

Product Development SQL PowerBI

JIRA Python OpenAI Terraform

Jenkins

E

q

PROFESSIONAL EXPERIENCE

IT Integration Product Manager

AHL Business Solutions (PVT) Ltd

07/2011 - 10/2017 Colombo, Sri Lanka

Managed deployment tasks on test and production environments, maintaining a comprehensive configuration change history.

Established and enforced robust backup and recovery policies and procedures. Contributed to the successful delivery of new projects and change requests, offering valuable User Acceptance Testing (UAT) support and continuous monitoring.

Conducted deployment, installation, configuration, and upgrades of Oracle server software and associated products.

Collaborated within a team, providing round-the-clock (24 7) support when necessary, and Interacted with Oracle Corporation to secure technical support and guidance.

Projects: -

Oracle Business Intelligent (BI) (POC) database installation and support for Dhiraagu Telecom in Maldives.

Oracle Database implementation, customer training and system support to Genting Group, Indonesia.

Customer Success Technical Analyst

Millennium Information Technologies Software (Group Company of London Stock Exchange)

11/2008 - 01/2011 Colombo, Sri Lanka

Technical Support: Deliver prompt and effective technical assistance to clients via various channels, including email, phone, and chat, addressing inquiries related to product functionality, configuration, and integration. Problem Resolution: Diagnose and troubleshoot technical issues, identifying root causes and implementing timely resolutions to minimize downtime and optimize system performance.

Client Engagement: Foster strong relationships with clients by understanding their business objectives, providing personalized guidance on product usage, and offering recommendations for maximizing value and efficiency. Projects: -

Oracle DBA remote support for Borsa Italiana (Milan Stock Exchange), Italy. Oracle DBA Implementation and support for Colombo Stock Exchange, Sri Lanka.

Oracle DBA support for Etisalat, e-Channeling, Sri Lanka Insurance Corporation and Sri Lankan Airlines.

Implementation Coordinator and Support Engineer

National Development Bank PLC

01/2005 - 05/2008 Colombo, Sri Lanka

Closely work with Vendors and support given to ATM switch, VISA debit cards projects implementations and upgrades.

Provide Oracle DBA technical support to application development team. Plan and perform database installation, upgrades, applies maintenance release patches, application patches, critical patch updates, etc., Plan and implement backup and recovery scripts and routines for the Oracle database.

Projects:-

Project Coordinator - ATM Switch upgrade 2007, Project Coordinator - NDB Bank Debit Card System Upgrade 2007, Project Coordinator - ATM Client Upgrade 2007, Project Coordinator - VISA EA server migration 2007, Project Coordinator - ATM Monitoring system implementation 2007, Project Coordinator - NDB bank website implementation 2006, Project Coordinator - VISA, BASE I for V.I.P Alignment Project 2008 REFERENCES

REFERENCES Available on request.

CERTIFICATION

Certified Project Management Professional

(PMP)

Project Management Institute April 2023

AWS Certified Solution Architect Associate

(SAA-C03)

AWS May 2023

Certified Oracle Cloud Infrastructure 2023

Foundations Associate (1Z0-1085-23)

Oracle September 2023

Certified Oracle Cloud Data Management 2023

Foundations Associate (1Z0-1105-23)

Oracle September 2023

Microsoft Certified: Azure Data Engineer

Associate (DP-203)

Microsoft January 2022

Oracle Cloud Infrastructure 2019 Architect

Associate (1Z0-1072)

Oracle January 2019

Certified Oracle Database SQL Expert (1Z0-047)

Oracle January 2011

Certified Oracle Database Administration II

(OCP) (1Z0-043)

Oracle January 2011



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